The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Vice President, Client Relations Job Code VPCR.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Vice President, Client Relations is accountable for overall client experience, retention, financial performance outcomes, and operational delivery across SSI’s client portfolio. This executive leader owns the full client lifecycle—balancing strategic account management with disciplined operational execution—and ensures all client-facing and client-supporting functions are aligned to SSI’s A4 operational model (Agile, AI, Automation, Architecture). This role provides executive oversight of both Client Relations and Client Operations, ensuring strategy translates into consistent execution, measurable results, and scalable, high-quality client outcomes. The VP serves as the senior executive sponsor for key accounts and as the connective leader aligning clients, teams, technology, and performance management. Duties and Responsibilities Essential Functions - Executive Client Leadership & Accountability - Own overall client experience, satisfaction, retention, and long-term account growth. - Serve as executive sponsor for strategic and enterprise-level client relationships. - Ensure delivery of measurable financial, operational, and performance outcomes across all client segments. - Lead escalation management for high-impact client issues, ensuring timely resolution and accountability. - Strategic Account Management - Set the vision and strategy for client relationship management across SSI. - Ensure consistent, high-quality executive engagement, Quarterly Business Reviews (QBRs), and value storytelling. - Translate client needs into prioritized initiatives aligned with SSI’s product, technology, and operational roadmaps. - Partner with Sales and Executive Leadership to support renewals, expansions, and long-term client retention strategies. - Operational Execution & Governance - Provide executive oversight of all operational functions supporting client delivery, ensuring disciplined execution and consistency. - Ensure governance, KPI frameworks, and operational standards are developed, enforced, and continuously improved. - Hold leaders accountable for performance against defined financial, operational, and service-level metrics. - Ensure operational scalability, risk management, and compliance across all client-facing activities. - A4 Leadership (Agile, AI, Automation, Architecture) - Champion SSI’s A4 operating model across client relations and client operations. - Drive adoption of automation, AI-enabled workflows, and prevention-first operational design. - Ensure client delivery models evolve to reduce manual effort, improve speed and accuracy, and increase value realization. - Partner with Product, Engineering, Data, and AI teams to operationalize innovation for client impact. - Business Performance & Analytics - Own executive-level client performance reporting and KPI governance. - Ensure financial metrics (e.g., cash acceleration, denials, AR performance, cost-to-collect) are clearly linked to outcomes and decisions. - Use analytics and insights to identify trends, risks, and opportunities across the client portfolio. - Present actionable insights and recommendations to executive leadership. - People Leadership & Organizational Development - Lead, mentor, and develop senior client leaders, including the Directors of Client Relations and Client Operations. - Build a high-performing, client-obsessed leadership culture rooted in accountability, transparency, and results. - Ensure clear roles, responsibilities, and career development paths across the client organization. - Foster strong cross-functional partnerships and an execution-oriented leadership mindset. - Adheres to the company’s attendance policy. - Acts as a positive role model in all aspects of professional performance. Marginal Functions - Perform other job related duties as assigned. Skills, Knowledge, and Abilities - Executive-level expertise in healthcare revenue cycle operations, healthcare technology, or healthcare fintech. - Proven success leading large client portfolios with direct accountability for retention and performance outcomes. - Strong command of KPI frameworks, financial performance management, and operational governance. - Deep understanding of end-to-end client delivery models, operational scaling, and risk management. - Ability to translate strategy into disciplined execution across complex, cross-functional environments. - Exceptional executive communication skills with clients and internal stakeholders. - Strong A4 mindset with demonstrated experience driving automation, AI adoption, and scalable architecture. - Confident decision-maker with the ability to lead through ambiguity and complexity. - Must be a rapid learner and have the ability to work independently. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to handle multiple tasks effectively. - Ability to work under pressure and to prioritize. - Must possess excellent organizational skills. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with little supervision. - Must have excellent problem solving skills. - Must be able to occasionally travel by automobile or airplane. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor’s Degree in Business Administration, Healthcare Administration, or related field required Preferred Graduate Degree Advanced degree (MBA or equivalent) strongly preferred. Years of Experience Minimum Years of Experience Comments 12+ Years 12+ years of progressive leadership experience in healthcare, revenue cycle, or healthcare technology environments. Demonstrated executive leadership of client-facing organizations with operational accountability. Proven experience managing senior leaders and multi-layered teams. Strong track record of driving client retention, operational excellence, and measurable performance improvement. Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a proven enterprise SaaS sales leader to develop and scale Strategic Accounts in the West geography within the Enterprise sales organization. You will be responsible for continuing to refine the sales strategy to accelerate growth across a defined number of high-growth Global 1000 accounts. Leading the efforts of creating account strategies, refining sales plays, expanding executive relationships, incorporating the customer journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings across the segment. You have a proven track record of consistently exceeding sales goals with solid leadership, partnership mindset, tenacity, accountability, high energy, integrity, and discipline. As Regional Vice President, you will consistently exceed objectives and lead a high performing enterprise sales organization. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across the Global 1000. This is a remote role supporting a West Coast-based team; candidates must be located in the Pacific (PST) or Central (CST) time zone and will report directly to the VP of Enterprise, Strategic Accounts. You Will: - Recruit, hire and develop a high performing enterprise SaaS sales team, including Regional Directors and Account Executives - Drive strategy and lead the team to consistently exceed quarterly and annual sales objectives - Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives - Develop trust-based relationships with leaders across the business, including Product & Engineering, Marketing, Finance, Operations, Sales Engineering and Customer Success - Develop pricing/packaging and product competences in order to play a leadership role in structuring, pursuing and winning large, complex deals - Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development - Be a coach to Regional Directors and Account Executives in the execution of a solution-based sales process encompassing multiple groups within Global 1000 accounts - Proactively identify and champion solutions to address issues that inhibit growth - Actively use our core applications to manage business, including Smartsheet, Clari, Altify, Salesforce.com, Chorus, Tableau, LinkedIn, DiscoverOrg and others - Help teams to execute on a large deal motion including account planning, executive alignment and value hypothesis You Have: - Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth in Global 1000 accounts - Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard - Demonstrated competence in effectively engaging and developing value based relationships with Global 1000 C-level executives - Minimum of 7 years experience, including second line management, leading strategic software, preferably Strategic Account SaaS, teams - 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing) - Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment - Demonstrated sales methodologies (e.g. MEDDICC) - Experience working in a fast-paced, evolving, high growth company - Bachelors (BA/BS) degree or MBA preferred Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $197,000—$268,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a proven enterprise SaaS sales leader to develop and scale Strategic Accounts in the West geography within the Enterprise sales organization. You will be responsible for continuing to refine the sales strategy to accelerate growth across a defined number of high-growth Global 1000 accounts. Leading the efforts of creating account strategies, refining sales plays, expanding executive relationships, incorporating the customer journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings across the segment. You have a proven track record of consistently exceeding sales goals with solid leadership, partnership mindset, tenacity, accountability, high energy, integrity, and discipline. As Regional Vice President, you will consistently exceed objectives and lead a high performing enterprise sales organization. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across the Global 1000. This is a remote role supporting a West Coast-based team; candidates must be located in the Pacific (PST) or Central (CST) time zone and will report directly to the VP of Enterprise, Strategic Accounts. You Will: - Recruit, hire and develop a high performing enterprise SaaS sales team, including Regional Directors and Account Executives - Drive strategy and lead the team to consistently exceed quarterly and annual sales objectives - Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives - Develop trust-based relationships with leaders across the business, including Product & Engineering, Marketing, Finance, Operations, Sales Engineering and Customer Success - Develop pricing/packaging and product competences in order to play a leadership role in structuring, pursuing and winning large, complex deals - Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development - Be a coach to Regional Directors and Account Executives in the execution of a solution-based sales process encompassing multiple groups within Global 1000 accounts - Proactively identify and champion solutions to address issues that inhibit growth - Actively use our core applications to manage business, including Smartsheet, Clari, Altify, Salesforce.com, Chorus, Tableau, LinkedIn, DiscoverOrg and others - Help teams to execute on a large deal motion including account planning, executive alignment and value hypothesis You Have: - Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth in Global 1000 accounts - Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard - Demonstrated competence in effectively engaging and developing value based relationships with Global 1000 C-level executives - Minimum of 7 years experience, including second line management, leading strategic software, preferably Strategic Account SaaS, teams - 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing) - Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment - Demonstrated sales methodologies (e.g. MEDDICC) - Experience working in a fast-paced, evolving, high growth company - Bachelors (BA/BS) degree or MBA preferred Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $197,000—$268,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a proven enterprise SaaS sales leader to develop and scale Strategic Accounts in the West geography within the Enterprise sales organization. You will be responsible for continuing to refine the sales strategy to accelerate growth across a defined number of high-growth Global 1000 accounts. Leading the efforts of creating account strategies, refining sales plays, expanding executive relationships, incorporating the customer journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings across the segment. You have a proven track record of consistently exceeding sales goals with solid leadership, partnership mindset, tenacity, accountability, high energy, integrity, and discipline. As Regional Vice President, you will consistently exceed objectives and lead a high performing enterprise sales organization. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across the Global 1000. This is a remote role supporting a West Coast-based team; candidates must be located in the Pacific (PST) or Central (CST) time zone and will report directly to the VP of Enterprise, Strategic Accounts. You Will: - Recruit, hire and develop a high performing enterprise SaaS sales team, including Regional Directors and Account Executives - Drive strategy and lead the team to consistently exceed quarterly and annual sales objectives - Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives - Develop trust-based relationships with leaders across the business, including Product & Engineering, Marketing, Finance, Operations, Sales Engineering and Customer Success - Develop pricing/packaging and product competences in order to play a leadership role in structuring, pursuing and winning large, complex deals - Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development - Be a coach to Regional Directors and Account Executives in the execution of a solution-based sales process encompassing multiple groups within Global 1000 accounts - Proactively identify and champion solutions to address issues that inhibit growth - Actively use our core applications to manage business, including Smartsheet, Clari, Altify, Salesforce.com, Chorus, Tableau, LinkedIn, DiscoverOrg and others - Help teams to execute on a large deal motion including account planning, executive alignment and value hypothesis You Have: - Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth in Global 1000 accounts - Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard - Demonstrated competence in effectively engaging and developing value based relationships with Global 1000 C-level executives - Minimum of 7 years experience, including second line management, leading strategic software, preferably Strategic Account SaaS, teams - 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing) - Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment - Demonstrated sales methodologies (e.g. MEDDICC) - Experience working in a fast-paced, evolving, high growth company - Bachelors (BA/BS) degree or MBA preferred Current US Perks & Benefits: - Medical/vision and dental coverage options for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $197,000—$268,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote