• Onboard new team members with an emphasis on helping them learn their job role and connect with our culture. Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials. • Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates. Discuss career-pathing opportunities with managers to align training with departmental growth. Provide regular feedback to directors and managers on individual and team performance. • Identify knowledge gaps based on individual and team performance, aligning with organizational processes. Measure training outcomes. Assist in collecting and compiling course survey feedback to enhance training quality. • Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices. Support leadership on remediating team member compliance violations. • Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events. • Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Create a supportive and open environment for coaching conversations. Provide constructive feedback on progress. Help mentees define their goals and understand why they matter. Offer guidance and resources to overcome obstacles. • Perform other duties as assigned.

Description Bridgeway Academy is seeking a Hybrid Academic Advisor & Live Online Teacher to support students and families through personalized academic advising while delivering engaging live online classes. This unique role is perfect for an educator who thrives in relationship-based work and enjoys teaching in a virtual environment. What You’ll Do: - Serve as the primary academic advisor for assigned students and families - Deliver high-quality live online instruction - Support individualized learning plans, progress monitoring, and goal setting - Build strong, collaborative partnerships with students, parents, and colleagues - Communicate proactively and provide timely feedback and academic support - Collaborate across teams to ensure student success and WOW Service Requirements What We’re Looking For: - Bachelor’s degree in education or related field - Valid teaching certification required in one of the following areas – MS/HS Science, MS/HS Social Studies, HS Advanced Math - 1+ year of teaching, advising, or homeschooling support experience - Experience with online or blended learning preferred - Strong communication, organization, and relationship-building skills

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3,000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Talent Development Partner to join our Talent & Organizational Development team. This role will drive the successful execution and expansion of Talent & Organizational Development programs by owning program operations, learning systems, and digital content creation to enhance talent development at scale. In addition to the core role responsibilities the Talent Development Partner will have the opportunity to support a range of work streams under the Talent & Organizational Development umbrella as Collectors continues to grow and evolve, including but not limited to performance management, DEIB, and employee recognition. You’ll report to the Sr. Talent Development Manager and work from our Santa Ana, CA office (hybrid). Candidates near our Jersey City, NJ office or remote candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What You’ll Do: - Manage end-to-end coordination of core manager development programs, including scheduling, enrollment, communications, vendor coordination, and execution across on-demand, in-person, and virtual formats - Serve as the functional SME for Workday Learning, supporting organization-wide adoption by onboarding new teams, managing content and assignments, and providing user support and reporting - Coordinate and administer critical talent processes, including year-end performance management activities, in close partnership with HR Business Partners, senior leaders, and other key stakeholders - Design and develop engaging e-learning and video-based learning content using tools such as Adobe Premiere, Articulate, or similar platforms - Maintain Talent & Organizational Development intranet sites and resources, ensuring content is current and relevant - Curate learning resources and support skill-building initiatives aligned to organizational priorities - Identify and implement process improvements to enhance efficiency, scalability, and overall program effectiveness Who You Are: - 2–5 years of experience in program coordination, learning and development, HR operations, or a related field - Experience with Workday Learning preferred (or comparable LMS experience), including content management, assignments, and reporting - Familiarity with e-learning and content creation tools (e.g. Adobe Premiere, Articulate, or similar) - Proficiency in Google Workspace (Docs, Sheets, Slides) - Meticulously organized with strong attention to detail - Highly collaborative and team-oriented, with an ability to drive projects through partnerships with People team and business leaders - Proven ability to manage multiple priorities and multitask or re-prioritize as needed in a fast paced environment - Open to and interested in supporting a range of workstreams beyond the core role responsibilities - Bachelor’s degree or equivalent practical experience Salary Range: The salary range for this position is $69,820 - $113,355 Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Explore other available openings at collectors.com/careers. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Build and maintain strong relationships with key stakeholders to understand and prioritize their needs, providing exceptional value and a positive consulting experience. • Collaborate with stakeholders to create and execute detailed communication, training, and engagement plans. • Provide change leadership using the Instructure Success Model to support client vision and institutional goals. • Analyze data to align efforts with client objectives, track impact, identify challenges, and recommend targeted strategies for success. • Mentor and motivate institution leaders, faculty, designers, and staff, inspiring educators to achieve measurable success with Instructure products. • Customize deliverables to client use cases, goals, and plans; design and facilitate effective consulting sessions connecting product usage to best instructional practices. • Follow up after sessions to monitor progress and ensure continued success. • Work cross-functionally with Instructure teams and customers to optimize product usage across organizations. • Tackle a variety of tasks to support client rollout while upholding internal procedures, security/privacy protocols, and institutional policies. • Travel as needed to support on-site rollout and implementation. • Understand business functions, identify support needs, and recommend additional consulting when necessary. • Develop actionable insights and solutions using critical thinking, research, and problem-solving skills. • Build capacity at client sites for sustainable success after the consulting period ends. • Lead team subject matter experts, improve workflows, update documentation, support use of AI-driven knowledge base, and communicate changes effectively. • Develop foundational knowledge of revenue, forecasting, and budgeting concepts. • Serve as a liaison between dedicated and flexible learning consultant services. • Update team resources in line with branding, style guides, and product updates. • Project manage key team or departmental projects.