Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a millones de personas usuarias, empresas y repartidores con una amplia variedad de productos y servicios. PedidosYa opera en 15 países en latinoamérica, y en 2020 lanzó PedidosYa Markets, el primer mercado 100% digital que entrega alimentos y artículos para el hogar en 15 minutos. Delivery Hero cotiza en la Bolsa de Frankfurt desde 2017 y forma parte del índice bursátil MDAX. Descripción del empleo - Gestionar los métodos de pago de principio a fin, incluyendo las operaciones, el rendimiento y la optimización de rutas para garantizar la estabilidad. - Supervisar los KPI fundamentales de pagos y las alertas relacionadas con los pagos, identificando variaciones y escalando los problemas a las partes interesadas y a los proveedores. - Analizar los modelos de aceptación de pagos y desarrollar conocimientos para impulsar mejoras en la experiencia del usuario y el impacto en el negocio. - Realizar un seguimiento y cuantificar el impacto de las iniciativas implementadas en las métricas clave de rendimiento. - Colaborar con los equipos de datos, producto, negocio y tecnología para proporcionar métricas precisas y respaldar la toma de decisiones estratégicas en todos los mercados y sectores verticales. Requisitos - Graduados de las carreras de Ciencias Económicas/Relaciones Internacionales/Ingeniería. - Experiencia laboral en la industria de al menos 2 años, preferentemente en tarjetas. - Experiencia comprobable en payments (must-have). - Manejo básico de SQL. - Manejo intermedio de Excel. - Inglés fluído oral y escrito (must-have). Información adicional - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales. En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto. #CoolturaPeYa #LaDiversidadNosPotencia

Embrace One Remote Monitoring Associate (62151) Requisition ID 62151  Embrace One Remote Monitoring Associate At BIOTRONIK Neuro, we’re ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK’s advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that’s not just implanted, but truly connected to the needs of patients and providers. We are seeking a detail-oriented and patient-focused candidate to join our Embrace One Team as a Remote Monitoring Associate. This role is responsible for monitoring patients using spinal cord stimulation (SCS) therapy, completing monthly remote monitoring calls, and managing proactive care triggers to ensure optimal patient support and engagement.  The Remote Monitoring Associate will work closely with the Embrace Care Team to assess patient data, provide technical and educational support, and ensure adherence to prescribed therapy. This role is ideal for someone passionate about healthcare technology, patient care, and delivering high-touch remote support. The ideal candidate will have experience in remote physiologic or therapeutic monitoring or a related field, but this is not required. Your Responsibilities - Assist the Embrace Care Team in monitoring patients with spinal cord stimulators to ensure optimal therapy and patient satisfaction. - Partner with the Embrace Care Team to provide support on patient triggers, follow-ups, and any necessary educational calls. - Help track and manage proactive care tasks, including monitoring case resolutions and patient touchpoints. - Learn and apply workflows to ensure timely follow-up and support for patients. - Collaborate with internal team members to address patient issues, troubleshooting concerns, and communication with field representatives. - Provide exceptional customer service to patients by responding to questions, resolving issues, and providing necessary follow-up. - Assist and conduct remote programming of patient devices as required. - Provides detailed and thorough education to patients and can translate highly complex medical terminology to patients. - Attends in-person meetings and trainings as required. - Assists Territory Managers regionally with patient calls and follow-up. Proects and Other Duties - Support internal projects focused on improving patient engagement and remote monitoring workflows. - Analyze trends in patient data and report therapy utilization insights to the Embrace Care leadership team. - Collaborate on educational initiatives to enhance patient knowledge and adherence to therapy. - Perform other duties as assigned by leadership to enhance the effectiveness of the Embrace Care Team. Your Profile - Bachelor’s degree in Nursing, Physiology, Biology, Bio-Engineering, Healthcare Administration, or a related field (preferred but not required). - Experience in remote monitoring, remote physiologic/therapeutic monitoring, telehealth, or a patient support role is a plus. - Strong organizational skills, attention to detail, and ability to work independently in a remote environment. - Excellent verbal and written communication skills with an ability to explain complex medical concepts in patient-friendly terms. - Comfort using electronic health record (EHR) systems, remote monitoring platforms, and CRM tools (Salesforce experience is a plus). - A passion for patient care, problem-solving, and working in a technology-driven healthcare environment. Work Environment - This is a remote position requiring standard office equipment such as a computer and phone. You will work with the team virtually to ensure patient needs are met. Physical Demands  - The physical demands described within this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Constantly operates a computer, mobile device and other office-productivity equipment  - Constantly required to interact with a computer and communicate with peers, co-workers, healthcare providers and patients in order to exchange accurate information.  - Must be able to remain in a stationary position for up to 8 hours total per day, and up to 4 hours continuously. Position Type/Expected Hours of Work - This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work will be required as job duties demand.  - You will work with the team virtually to ensure patient needs are met. - This is a fully remote position based in the United States, with the location determined by the candidate's location. Travel  - Minimal travel required. This is primarily a remote position.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials. Your role in our mission - Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents. - Lead troubleshooting efforts for complex technical problems. - Participate in an afterhours and weekend On Call rotation. - Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation. - Develop and maintain knowledge base articles, FAQs, and other documentation. - Identify and escalate recurring issues to appropriate teams. - Contribute to the development and implementation of service desk best practices and procedures. - Proactively monitor system performance and identify potential problems. - Participate in project work related to IT service improvements. - Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions. - Maintain a positive and professional demeanor at all times. - Participate in team meetings and training sessions. What we're looking for - Associate's or Bachelor's degree in IT or a related field preferred. - 3+ years of experience in a technical support role, preferably in a service desk environment. - Experience with ticketing systems (e.g., ServiceNow). - Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory). - Extensive experience troubleshooting complex technical problems. - Strong leadership and mentoring skills. - Excellent communication skills, both written and verbal. - Ability to work independently and as part of a team. - Strong organizational skills and attention to detail. What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-10%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Working Location: NATIONWIDE Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description Responsible for the review of medical device global complaints and coordinate the resolution of complex complaints (For example: death, serious injury, legal papers, and literature reviews). The Analyst Ill requires a thorough understanding of FDA regulatory requirements for complaint handling and MDR reporting per ISO13485, 21CFR820, 21CFR806 and 21CRF803 and will also have an understanding of global adverse event reporting criteria (For example: Europe, China, Australia, Latin America, Japan, and others). The Analyst Ill is responsible for determining medical device reportability for Olympus products or products for which Olympus has contractual obligations, and performs clinical assessments as requested. The ability to maintain quality documents to ensure compliance with FDA regulations and guidance documents relating to these areas of responsibility is required. Supports and may represent the Medical Device Reporting Process in internal and external audits. Prepares responses to standard requests from a regulator, as needed. Supports due diligence process in obtaining information cross-functional and external to Olympus. Functions as team member/ leader, in fulfilment of corporate objectives for FDA regulatory compliance. Performs routine assignments independently; supports and mentors lower-level staff; initiates new or special assignments with occasional direction from Manager. Must have ability to work in a team environment and be self-motivated and organized. Job Duties - A seasoned, experienced professional with a full understanding of complaint handling - Reviews complex complaints such as death, serious injury, legal papers, and literature reviews for medical devices independently. Ensures complaint files have an appropriate resolution and/or justification. - Responsible for assessing complaints, completing decision trees, and documenting reportability in the system in a consistent and timely manner in accordance with 21 CFR Part 803 Medical Device Reporting . - Prepares and reviews MD Rs/Importer/Supplemental reports for the FDA for complex complaints. - Responsible for the coordination of complaint related tasks with other cross-functional team members and the local RA/QA representatives for countries outside of the US and ensuring reportability decisions are made and reports are filed in a timely manner. - This position may interact with internal and external customers, sales organization, local RA/QA representatives, healthcare providers, nurses, patients as well as external regulatory bodies, such as US FDA and notified body, concerning products issues, product information, patient requests and complaints and contributes to the preparation of responses to standard requests and extended requests from Regulatory Bodies. - Acts as a resource for department staff members on complex complaints. - Completes Clinical Assessments for complex cases and upon request, when appropriate. - Monitors progress of all ongoing complaint activities and MDRs to ensure the timely submissions. - Documents and maintains records of adverse events reports in accordance with internal procedures and applicable regulatory requirements. Completes all required customer complaint/adverse event related documentation in an accurate, professional and timely manner. - May also be asked to represent and support the Medical Device Reporting Process in internal and external audits. - Provides training during orientation and on-boarding of new staff. Mentors staff members regarding complaint processing. - May provide assistance to junior level staff with general tasks that require a better understanding. - Processes reportability decisions and is able to complete MDR submissions. - Assist in the preparation of regulatory body additional information requests. Functions as a team member/ leader in collaboration. - Lead/Manage special assignments/ projects with Global MDR Submission or across functional areas. - Must have ability to work in a team environment and be self-motivated and organized. - Other duties as assigned. Job Qualifications Required: - Bachelor of Science degree, or Associate of Science and Licensure in Nursing from an accredited college or university Bachelor of Science degree in any of the relevant scientific discipline. - A minimum of 3 years of related experience on the medical device industry with attention to complaint handling and adverse event reporting and/or post-market surveillance organization strongly preferred; OR A minimum of 3 years of experience on the healthcare/clinical setting or other points of care; OR An equivalent combination of 3-5 years medical device and clinical experience. - The ability to read, write and communicate effectively in English is required; includes clear, understandable speech and demonstrated comprehension skills. - Must possess excellent verbal and written communication skills. - Must be able to demonstrate a working proficiency in operating a personal computer and to perform basic word processing/spreadsheet tasks using Microsoft Excel and Word applications. - Ability to effectively prioritize and manage workload. - Organization, prioritization, and familiarity with working in a regulated industry setting. - Able to consistently meet deadlines despite high volume. - Competency in computer software/hardware will also be useful in resolving or elevating IT concerns and issues. - Able to work under pressure. - Strong feeling for Accountability. - Strong critical thinking, communication, problem-solving skills, and detail oriented. - Ability to work on problems of diverse scope where analysis of a situation or data requires evaluation of various factors. - Knowledge/ ability to utilize various software/ database sources. - Must be able to maintain good attendance regular scheduled hours. - Must be able to follow standard practices and procedures. - Attention to detail and accuracy required. - Strong analytical and organizational skills required. - Must be able to prioritize workload in order to meet regulatory/ procedural deadlines. - Basic knowledge of medical terminology and human anatomy. - Demonstrated working knowledge of Medical Device Quality Systems regulations including ISO 13485, 21 CFR820, and 21 CFR803. Experience with utilization of TrackWise or ETQ preferred. - Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems. - Follows standard practices and procedures in analyzing situations or data from which answers can be obtained. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. The anticipated base pay range for this full-time position is $85,266.00 - $115,109.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Quality & Regulatory Affairs (QA/RA)