Principal Solutions Architect Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency. Dell Technologies Federal supports the US Military, Intelligence Agencies, Law Enforcement and Civilian Services of the US Government, we pride ourselves on providing tailored, mission-focused support to these organizations. Join us to do the best work of your career and make a profound social impact as a Senior Principal Solutions Architect on our Mission Delivery Team in Remote District of Columbia. What you’ll achieve As a Senior Principal Solutions Architect, you will provide technical and consultative guidance for solutions opportunities on a range of complex engagements and deliver technical architectural design, strategies and solutions for engagements. You will: - Provide technical expertise in important pre/post-sales meeting or presentations - Provide issue resolution as the point of contact for technical questions; lead code reviews, testing processes, and certification of software, facilitate client and internal meetings, present architecture and design solutions - Plans the installation, customization and integration of a Dell Technologies solution - Work on complex projects and lead multiple work streams - Leverage your in-depth industry knowledge of the business environment and various technical solutions to assist the customer to gain market share and increase operational efficiencies Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements - 12 to 15 years of related experience - Experience with installation, customization and integration of highly complex architecture and technologies including US Govt Telecommunications. - Experience with executing projects with approved methodology while adhering to margin, planning and SOW requirements - A current (active or good standing within 2 years) US Govt security clearance at the Top Secret/SCI level - A current Counterintelligence polygraph or willingness to sit for the examination within 6 months of employment Desirable Requirements - Bachelor’s degree or 10+ years relevant experience - Experience working in classified programs and environments - Industry technical certifications/ DOD 8570 Certifications (IAT L2/3 or IAM L2) - Compensation Dell is committed to fair and equitable compensation practices. The Total Target Compensation range for this position is $217,600 - $281,600 which includes base salary and commissions. Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

• Providing expert clinical support and guidance to healthcare professionals using Micromedex solutions. • Serving as a strategic clinical advisor across pre-sale and post-sale engagements. • Partnering with Sales, Account Management, Product, and Editorial teams. • Influencing buying decisions and driving customer adoption. • Delivering clinical demonstrations for customers and providing expert clinical guidance.

About the Role Join our team as a Remote Vacation Consultant supporting clients by coordinating personalized vacation plans and organizing detailed itinerary arrangements in a remote environment. In this role you will assist individuals and families as they prepare for upcoming vacations by reviewing destination options, coordinating reservations, and ensuring that all travel arrangements are clearly documented and easy to follow. Vacation planning frequently involves coordinating multiple elements including accommodations, transportation arrangements, and scheduled experiences that must remain aligned within a structured timeline. Your role will focus on helping organize these components while maintaining clear planning systems so clients have a smooth and enjoyable planning experience. Strong attention to detail and the ability to manage multiple itinerary timelines are essential in this position. You will assist with reviewing reservation confirmations, organizing itinerary updates, and maintaining planning documentation so that travel details remain accurate and accessible throughout the planning process. Monitoring planning progress and following up on outstanding reservation details helps ensure vacation plans remain organized and complete. In addition to coordinating reservations, you will assist clients with gathering travel preferences, reviewing available options, and organizing updates throughout the planning process. Clear communication and dependable follow-through will help ensure that clients feel confident and well prepared for their upcoming vacations. This role is fully remote and well suited for individuals who enjoy organization, communication, and helping coordinate memorable travel experiences. Training is provided to ensure familiarity with planning systems, booking tools, and coordination workflows used to support vacation planning. Responsibilities Assist clients with organizing vacation plans and itinerary details Coordinate reservations for accommodations, transportation, and activities Maintain organized planning documentation and reservation records Monitor planning timelines and follow up on outstanding booking details Communicate itinerary updates clearly with clients Support structured planning workflows to ensure accuracy Qualifications Strong communication and organizational skills Detail-oriented with dependable follow-through Comfortable working independently in a remote environment Ability to manage multiple planning timelines simultaneously Basic familiarity with online booking or scheduling systems is helpful What We Offer Flexible remote scheduling Performance-based pay structure Structured training and onboarding Ongoing mentorship and professional development Clear systems and workflows designed for success

Join The Whole Group – Shaping the Future of AI-Powered Business Transformation on ServiceNow At The Whole Group, we are redefining what consulting looks like in an AI-powered world. Our mission is clear: drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions. We operate on a next-generation consulting model—one that's built to break traditional norms and accelerate time to value. By partnering closely with ServiceNow’s leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations. Why Work With Us? Enterprise AI at Your Fingertips: Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically. Innovation and IP Creation: We don’t just deliver; we create. Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise. Break the Mold: We challenge the status quo every day—rethinking consulting models, accelerating value delivery, and embracing dynamic, fast-moving change. Passion Meets Purpose: Our team is a collective of passionate ServiceNow experts driven to make a lasting impact. We run fast, think boldly, and build diverse teams to power the future of work. Job Overview We are seeking a sharp, execution-focused Business Process Consultant (BPC) to join our delivery team. This is not a traditional BA or QA role — it is both, combined. You will lead discovery, translate requirements, and own testing across the full lifecycle of complex ServiceNow engagements. You operate at the intersection of business process expertise and platform knowledge. You take ambiguous client realities and turn them into clean, buildable specifications. You design test coverage that catches problems before they ship. And you do both with speed, precision, and a bias toward getting to the point. The right person for this role is curious by default, structured under pressure, and understands that taking requirements at face value is a delivery risk. You ask the question nobody else thought to ask — then document the answer in a way the technical team can act on immediately. How Performance is Evaluated Performance in this role is measured against five weighted goals. These are not aspirational — they define how success is tracked, reviewed, and rewarded at TWG. - Drive Speed to Context Through Intel Gathering - Translate Vision into MVP Requirements - Ensure Quality Through Testing and Validation - Bridge Business and Technical Teams Effectively - Maintain Billability and Contribute to Practice Growth Key Responsibilities Discovery and Intel Gathering — 30% of Role - Lead structured discovery sessions with clients who may not fully understand their own processes — surface what they cannot articulate. - Build current-state process maps, system inventories, and constraint documentation that give architecture and delivery teams a clear foundation. - Identify hidden complexity, risks, and scope signals early — before they surface as delivery problems mid-sprint. - Compress discovery timelines without sacrificing quality; deliver context fast enough to enable direction-setting within phase windows. - Use AI tools actively to accelerate discovery prep, session synthesis, and documentation output. Requirements and MVP Translation — 25% of Role - Translate business outcomes into functional specifications, user stories, and acceptance criteria that developers can build from with fewer than 2-3 clarifying questions per story. - Write acceptance criteria that are testable, unambiguous, and traceable to business intent — not just to technical tasks. - Maintain requirements traceability across long engagements with evolving scope. - Identify simplifications that preserve business value and reduce build complexity. - Surface downstream challenges during requirements — not after build has started. Testing and Quality Validation — 25% of Role - Design test cases mapped to user stories and ensure at least 90% coverage before build is considered complete. - Identify test scenarios that go beyond the stated requirements: edge cases, integration failure paths, and regression risk areas. - Execute functional, regression, and integration testing systematically and on schedule. - Write defect reports that require minimal clarification and enable fast, accurate resolution. - Coordinate and prepare clients for UAT: define scope, set expectations, track defects, and drive closure with minimal critical defects reaching production. Stakeholder Bridging — 10% of Role - Serve as the communication layer between business stakeholders and the technical delivery team — translating clearly in both directions. - Proactively clarify ambiguity before it becomes a build blocker; escalate risks with context and a recommended path forward. - Maintain a consistent communication cadence with client stakeholders and build trust through reliability and candor. - Anticipate stakeholder questions before they are asked and resolve ambiguity without waiting to be directed. Billability and Practice Contribution — 10% of Role - Maintain approximately 80% billable utilization and submit accurate timecards. - Complete at least one meaningful development goal per year: certification, advanced technique, or tool proficiency. - Contribute reusable assets — templates, test frameworks, or discovery accelerators — that raise the quality floor for the broader team. - Support onboarding and mentorship of junior BAs when the opportunity arises. Skills and Qualifications - 4+ years of experience in business analysis, quality assurance, or a combined BA/QA role within enterprise technology or professional services. - Demonstrated experience leading structured discovery sessions and translating complex business processes into functional specifications and user stories. - Strong test case design capability: you map coverage to stories, think in edge cases, and write defect reports that do not need follow-up clarification. - Proficiency in process documentation — swimlane diagrams, SIPOC maps, RACI matrices, BRDs, FRDs, and process narratives. - Hands-on experience with ServiceNow or a comparable enterprise platform (Salesforce, SAP, Oracle, or similar). - Familiarity with Agile/Scrum delivery; comfortable owning your lane across plan, build, and validate within a sprint. - Active AI tool usage in discovery, synthesis, or documentation workflows — not as an experiment, but as a consistent habit. - Strong written and verbal communication: you can write a crisp user story and present a risk escalation clearly in the same afternoon. Certifications Required - ServiceNow Certified System Administrator (CSA) — or demonstrated ability to earn within 90 days of hire. Preferred - ServiceNow Certified Implementation Specialist in at least one relevant module (CSM, SOM, FSO, SPO, SLO, or APO). - CBAP (Certified Business Analysis Professional) or equivalent BA certification. - ISTQB Certified Tester Foundation Level or equivalent quality assurance certification What We Offer - Direct access to the latest ServiceNow innovations, including Agentic AI and Now Assist capabilities. - A delivery model built for speed — where your work ships, has visible impact, and is recognized. - A team that takes quality seriously and gives you the tools and runway to raise it. - Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications. - The opportunity to build — templates, frameworks, and processes that outlast any single engagement. We love ServiceNow—their innovation velocity, product vision, and their unwavering commitment to “one platform” excellence—and we chose to focus on it for one reason: it’s where transformation happens. Join us and help create the future of enterprise consulting.