At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work. We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. About This Role As a Senior Client Partner at Stitch, you’ll lead our most important and complex client relationships. You won’t just grow accounts—you’ll own strategic partnerships with senior executives, guiding multi-threaded teams across marketing, data, and technology to drive large-scale, multi-year expansion. You’ll shape the business-aligned investment priorities of clients, navigating complex decision-making, and influencing long-term marketing strategies that anchor Stitch as a critical growth partner. You’ll step into executive conversations with confidence and clarity, trusted not only for your deep expertise in martech and customer engagement but also for your ability to translate complexity into clear business impact. Beyond ownership of your Book of Business, you’ll mentor and elevate other Client Partners, helping them sharpen their commercial discipline and executive communication. Working closely with Stitch’s Delivery leadership, you’ll ensure seamless execution across multiple workstreams and maintain strong account health through transparent forecasting and risk management. You will consistently showcase a strategic mindset, a polished sales and negotiation skillset, and a track record of delivering sustained revenue growth in complex enterprise environments. What You’ll Do - Lead revenue strategy and commercial performance for strategic, high-value accounts and complex multi-workstream engagements. - Drive sophisticated expansion planning and multi-year growth initiatives. - Lead pricing, negotiation, and structuring of complex or enterprise-level Statements of Work (SOWs). - Maintain forecasting accuracy through clear communication of risks, pacing, and account trajectory. - Build and own senior-level, multi-threaded relationships across executive, marketing, data, and technology stakeholders. - Lead high-impact conversations that influence client investment priorities and long-term strategies. - Serve as the escalation point for complex client challenges, navigating tension with clarity and poise. - Facilitate cross-business alignment within client organizations to unlock new opportunities and deepen partnerships. - Partner closely with Delivery leadership to ensure quality, cohesion, and financial health across all active workstreams. - Connect strategic client priorities to the right mix of Stitch capabilities and expertise. - Guide cross-functional teams through complex strategy, discovery, and solutioning processes. - Provide organizational visibility into patterns, emerging opportunities, and client risks. - Coach Associate Client Partners and Client Partners on commercial discipline, executive communication, and strategic selling (without direct people management). - Contribute to Client Partner organizational standards, frameworks, and training materials. - Support Executive Client Partners with portfolio-level planning, pipeline reviews, and team enablement. What Does Success Look Like In This Role? - You step into every executive meeting ready to lead with insight and confidence. Whether it’s shaping a client’s long-term marketing strategy or navigating complex challenges, you influence conversations with a clear strategic point of view. Clients rely on you not just as a service provider, but as a trusted partner who understands their business deeply and helps them see new possibilities. - You don’t just manage accounts—you grow them. Through thoughtful planning and multi-threaded relationships, you consistently drive meaningful, multi-year growth that expands Stitch’s impact and cements the partnership. Complexity and scale don’t intimidate you; they inspire you to bring your best problem-solving and leadership skills forward. - Within Stitch, you are a role model. Your leadership behaviors, cultural contributions, and commitment to excellence set the standard for others to follow. You coach and uplift your peers, foster collaboration, and spark a culture of high performance.

• Lead onboarding and implementation projects for new clients, ensuring on-time and successful delivery. • Manage project scopes, timelines, resources, and risks, maintaining clear communication with internal teams and clients. • Estimate implementation costs for both professional services and product solutions, and define project timelines accordingly. • Collaborate with Product, Support, and Customer Success teams to deliver a seamless client experience. • Configure and customize the platform based on institutional needs. • Train end-users and create supporting documentation as needed.

• Manages clinical research studies to ensure compliance with work/budget, guidelines, and regulations • Serves as study lead and primary contact for sponsors • Generates and presents frequent study status updates and reports to sponsor • Supervises and provides support to the Clinical team • Drives clinical teamwork and communications to ensure timely trial milestones • Prepares for and participates in audits and inspections

Job Summary: Role: Associate Project Manager Hours: Full Time, 37.5 (we are open to discussions around flexibility) Salary: £35,000 - £40,000 Location: Scotland, Remote Holidays: 32 inclusive of bank holidays, increasing to 34 after 1 year's service Pension: Employer 5% Employee 4% Other Benefits: Private Healthcare, Life Assurance, Generous Discretionary Bonus, Family Friendly Policies, Company Sick Pay, Paid Bi-Annual Social Events. Job Description: Who are we? At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and maturation warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values. What is unique about us? We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive. Main purpose of the role To sit within the professional services team supporting software implementation, customer onboarding, integrations, and upgrade projects. You will be expected to work closely with the wider professional services team and at times the customer care team to ensure activities run efficiently, documentation is accurate, and communication across internal teams and clients is clear and timely. Main duties include but are not limited to: Project Support - Chair weekly customer project calls and drive clear actions and next steps - Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects - Run standard projects independently using established plans, templates and processes - Act as the primary day-to-day contact for customers during delivery - Plan, schedule, and coordinate project activities and resources. - Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects - Prepare project documentation including agendas, meeting minutes, and action logs. - Track project milestones, budgets, and deliverables (days used vs remaining) - Manage smaller change requests in line with agreed processes - Escalate complex, commercial or contractual issues to the Professional Services Manager Client & Internal Coordination - Act as a key communication point between the Professional Services team and customers - Manage risks, resolve issues and own action outcomes - Coordinate customer workshops, configuration sessions, training schedules, and deployment activities - Ensure customer requirements and change requests are clearly documented and communicated internally - Coordinate consultants and delivery schedules - Prepare and share regular project status updates - Lead internal stand-ups to align delivery activity - Ensure requirements, decisions and actions are clearly documented - Work closely with Customer Care and Product teams to ensure smooth handovers Operational Support - Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries. - Prepare weekly status reports and delivery dashboards - Ensure accurate project data and reporting in Zoho Projects - Maintain resource schedules and flag capacity constraints - Track and update operational metrics, project pipeline status, and capacity reports. General - Ensure project governance standards are followed and documents are consistent and accurate. - Identify practical ways to improve how we deliver projects - Work independently day-to-day while knowing when to escalate for support - Perform any other reasonable duties as required by Management. Reporting to Professional Services/ Operations Manager Values We value people with a growth mindset who listen, learn, and seek to improve. Successful people in our team listen, support, and value their colleagues, communicating openly and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business. Be inspired, be valued, and be part of something extraordinary with us. How do I apply? If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process. DRAMS reserves the right to enhance the criteria as necessary to facilitate the shortlisting process. DRAMS is proud to be an Equal Opportunities Employer. Worker Type: Regular Number of Openings: 1