Role Description This position works an alternate schedule: Schedule is 11am to 8pm, Monday through Friday with rotating shifts determined by trainee schedules, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day). Serves as a Subject Matter Expert (SME) in bank products, services and operational procedures for Customer Service Center (CSC) staff. Identifies opportunities for ongoing training needs for new hires and existing agents using a variety of tools, ensuring that the training and knowledge resources are always coordinated. They coordinate with management and mentors to identify what resources and trainings are needed as well as collaborate with subject matter experts to ensure the information is accurate and relevant. The SME & Training Coordinator is also responsible for complaint research and resolution. Qualifications - Associate's degree and minimum of 2 years of banking or financial services experience or equivalent combination of experience and education required. - Minimum of two years of contact center experience or equivalent required. - Relevant experience in quality assurance, training, program management, or related fields preferred. - Minimum of one year of outbound calling experience preferred. - Minimum of one year of any sales experience preferred. Requirements - Serves a primary support for CSC Support/SME group chats and provides support and answers as needed. - Coordinates training for the Customer Service Center, ensuring adherence to training timelines and proper completion of all training tracking sheets, including Trainer feedback. - Serves as primary contact for all New Hire Onboarding. - Promotes a culture of knowledge sharing and collaboration within the CSC Operations Support team and across the customer service center department. - Develops and delivers training materials and programs that are dynamic and digestible. - Monitors customer interactions and agent discussion boards to identify training needs, gaps and areas for improvement, including failure to recognize sales or service opportunities. - Identifies and documents quality issues or deviations. - Collaborates with QA team members, other subject matter experts, customer service center management and other stakeholders to identify knowledge and training needs and develop solutions and material. - Identifies opportunities to improve processes and procedures based on knowledge management insights. - Recommends and implements improvements to the knowledge repository used by customer service agents. - Creates and maintains the department’s documentation, including procedures, standards and best practices. - Ensures that all documentation is accurate, consistent and current. - Researches and resolves departmental complaints. - Provides management with continual feedback about the usability of our services based on agent interactions. - Attends a quarterly departmental meeting in addition to regular team meetings. - Maintains knowledge of deposit, loan, digital banking services and other banking products. - Accepts other assigned job duties and or responsibilities with or without prior notice. Company Description

About Us Mentis AI works at the intersection of institutional investment expertise and frontier AI systems. Our team combines deep asset management experience (Lazard, Partners Group) with machine learning and applied AI research. Operating across London and San Francisco, we collaborate with leading AI labs to improve how models reason, generalize, and make decisions in high-stakes financial contexts. The Opportunity This residency is designed for senior research analysts and portfolio managers who want exposure and a meaningful experience towards the direction of AI in your domain and earn early, practical exposure at using advanced AI system. You will: - Prompt: Develop and iterate realistic prompts that you would ask a junior role to test the relevance and quality of AI-generated insights. - Compare human vs. machine judgment: Systematically evaluate divergence between professional investment reasoning and AI outputs across corporate, SME and retail banking. - Design frameworks: Translate how commercial banks access clients, structure loans and credit facilities, manage balance sheet and risk into problems that push the limits of AI reasoning. - Construct expert benchmarks: Build and validate real-world credit cases, client-coverage systems and portfolio management frameworks used to evaluate frontier AI systems. Who You Are - 4+ years of experience at a major commerical bank (e.g. HSBC, BNP Paribas, Santander, Deutsche Bank, Barclays, UniCredit, Crédit Agricole, Standard Chartered, Emirates NBD, First National Bank) - Senior Credit/Risk Analyst, or Product Manager - Deep expertise in corporate, SME, or retail banking, including credit analysis, lending products, and balance‑sheet / risk management. - Experience conducting borrower and industry analysis, writing credit memos and client materials, and engaging directly with senior client stakeholders. - Familiarity with client reporting, portfolio and risk monitoring, and internal credit or risk‑policy constraints. - Genuine intellectual curiosity about the application of AI in institutional banking and risk management. Residency Structure - Commitment: 15+ hours/week, flexible scheduling - Location: Remote globally, or in person if based in London - Compensation: Hourly rate depending on experience - Start date: Immediate / Rolling

Company Summary Arkansas Connections Academy (ARCA) is a tuition-free, virtual public charter school serving students in grades K-12 statewide. ARCA is authorized by the Arkansas Charter Authorizing Panel and the State Board of Education, and is governed by an independent Board of Directors. The school contracts with Connections Education to provide its educational program and other services. Connections Academy, a division of Connections Education, is accredited by AdvancED. Arkansas Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. Position Summary and Responsibilities This position is with Arkansas Connections Academy working from the office in Bentonville, Arkansas or from your home office within the state. Certified Teachers will virtually manage instructional programs. Through use of the telephone, Internet and various curriculum tools they will consult regularly with learning coaches and students to ensure that each child successfully completes their instructional program. The Middle School Teacher will be responsible for the successful completion of the following tasks: - Complete all grading, create progress reports and conduct parent conferences in a timely manner; - Support the instructional program with asynchronous web conferencing sessions and synchronous instruction; - Review curriculum and devise alternate approaches to presenting lessons to increase student understanding (working directly with students and parents); - Communicate with parents, students and other teachers on a regular basis to develop and update Personal Learning Plans and schedules, score assessments, provide feedback on student work, suggest instructional approaches and strategies, monitor completion of assignments and coach special projects; - Work collaboratively with other teachers to ensure that all students are successfully progressing through the program, that parents have a central point of contact, and that tasks are distributed among the teachers; - Develop a general knowledge of the entire program’s K-12 curriculum and a very detailed knowledge of the courses for which responsible; - Support students and parents with alternate strategies and provide additional assistance with daily assignments and projects; - Communicate regularly with parents, students, and curriculum specialists through use of computer and telephone; - Keep student records and data up-to-date, including cumulative files, online student and family information, attendance accounting, and logging all student and parent contacts; - Consult with other teachers and staff learning specialists to develop alternate enrichment activities and modifications to students’ programs to increase student understanding; - Work with other teachers to coordinate social activities and relevant field trips for students; - Manage regional field trips and make efforts to integrate trips into the curriculum; - Devise and implement virtual methods of creating and maintaining a “school community”; - Participate in the organization and administration of the State Testing, as directed; - Participate in student recruiting sessions and other marketing efforts that require teacher representation; - Work with Advisory Teachers and School Counselors to ensure students and families are receiving appropriate communications, students are making adequate progress and established goals are being met; - Attend field trips and other community activities implemented for families; and - Other duties as assigned. Requirements - Must reside within the state of Arkansas or live 300 miles from Bentonville, AR - Highly qualified and certified to teach Math in Arkansas (appropriate to grade level and content area responsibilities) - Strong technology skills (especially with Microsoft OS, MS Office programs, and Google Suite) - Excellent communication skills, both oral and written - Customer focused approach - High degree of flexibility - Demonstrated ability to work well in fast paced environment - Team player track record - Willingness to travel on occasion for marketing and state testing events (may require occasional overnight travel) - Ability to work remotely - Ability to work some occasional evening hours, as needed to support some families - Must be able to use a personal electronic device and an email address for two-step authentication.

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The II, Trainer is responsible for the initial and ongoing training of all customer experience staff. The primary function is to ensure effective training, so that CERs handle all calls effectively and efficiently and meet expectations for performance KPIs. Ensures the effectiveness of training methods through business partnering and engaging facilitation. II. Essential Duties and Responsibilities • Delivers training for various curriculums in the classroom, team huddles, or virtually. • Demonstrates knowledge of level one and two instructional design by creating and editing how-to learning videos and designing classroom practice activities and knowledge checks. • Adjusts training discussion content to effectively engage learners on all levels. • Communicates topics effectively by properly understanding the needs of the audience and targets the sessions to meet the participants’ education and skill levels. • Creates and updates procedure documents to ensure the accuracy of training and call center processes. • Partners with project management, quality assurance, training leadership, and CE SMEs to maintain knowledge of procedures, processes, and call guides. • Contributes to overall training team effectiveness by asking questions, offering insight, providing project support, and learning to deliver continuing education courses for all CE staff. • Modifies training tools and job aids based on the needs of the customer experience call center. • Serves as a subject matter expert (SME) in the facilitation of training materials. • Assists with communications to frontline call center team members with regard to changes that impact customers or internal processes. • Participates in meetings with peers and managers regularly to discuss and analyze classroom engagement, procedural updates, and growth plans. • Learns new systems or products to effectively facilitate training sessions. • Manage the LMS, including but not limited to adding courses, compiling knowledge check scores, and registering team members for eLearning. III. Required Qualifications • HS diploma or GED and 3 years’ of relevant experience, including facilitation and project work. • Proven ability to influence, coach, and facilitate at all levels. • Demonstrates the skills necessary to verbally explain challenging concepts and document them in writing. • Possesses excellent presentation and classroom management skills. • Ability to execute against changing priorities and deadlines with minimal supervision. • Enjoys change and adapts constructively. • Demonstrates the ability to build consensus to drive change. • Has the ability to work in structured and unstructured environments to strategically set and achieve organizational goals. • High commitment to personal excellence. • Highly motivated, self-directed, and engaging. • Adapts and thrives in a demanding, fast-paced environment with constant change. • Possesses a high level of critical thinking skills, problem-solving ability, and a passion for call center training. • Operates with a high level of professionalism, emotional intelligence, and integrity. • Must have the ability to work a flexible schedule. • Experience with Outlook, Word, Excel, PowerPoint, Camtasia, Snagit, and Publisher preferred, but not required. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this position across the U.S. is $62,200 - $77,800. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.