Department Name: IT Clinical Care-Corp Work Shift: Varied Job Category: Information Technology Estimated Pay Range: $39.00 - $65.00 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Banner Health is seeking an IT Clinical Solutions Analyst II. This position is responsible for planning, organizing, and day-to-day management of information technology projects and database management related to Laboratory applications. The incumbent participates in the development and implementation of information technology strategies to achieve desired outcomes. Includes analysis of clinical, business, and user needs maintaining compliance with regulatory and documentation requirements. Acts independently or as part of a team to provide knowledge, guidance, and research expertise to define, design, and modify specifications and processes. This can be a remote position if you live in the following states ONLY: Al, AK, AR, FL, GA, ID, IN, IA, KS, KY, LA, MD,MI, MN, MS, MO, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI AZ CA CO NE NV WY. No other states will be consider. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a high level strategic contributor with expertise in selected business or healthcare processes and is responsible for formulating system scope and objectives relative to the business requirements utilizing previous clinical expertise. Acts independently or as leader of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. CORE FUNCTIONS 1. Business Outcomes: Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality. Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing support of the user community. Assesses and develops strategies for achieving the needs of internal and/or external customers. Defines expectations. Strives to meet customer’s identified outcome. 2. Technology Standards: Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to. Responsible to create technical documents to include- process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Provides high level expertise to the development of fully integrated testing scenarios. Provides information to be taken into account as part of the comprehensive functional and integration testing plans. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards. 3. Innovation and Futures: Offers constructive advice on processes, functions, and re-design opportunities resulting from the implementation of technology. Can present broad, complex information and concepts in an influential or persuasive way that results in action. 4. Advisor and Partner: Provides leadership for company staff, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require. 5. Communication: Identifies and improves communication to bring team conflict into the open and facilitate resolution. Values differences and creates a diverse team. Identifies the "right people", despite functional specialty, for inclusion in the team by matching individual competencies to the team's goals. Presents information or ideas to the interests, level and needs of the audience. Actively engages participants and encourages input. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences. 6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved. 7. Strategic/Leadership: Understands and actively engages in the identification of business and technical solutions for multiple or cross-functional business areas. Provides expertise and guidance to the user community and mentors junior members of the department. Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. Takes risks and challenges the status quo with the intent to strengthen team and organizational performance. Shares knowledge, skill, or expertise with others. Coaches others. Encourages and reinforces personal and professional development. 8. Customer Service: Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded; place the needs of the customer and team at the center of decision making. Quickly assesses the scope of an issue, providing options that lead to its closure. Determines which option is appropriate option based on the unique situation. Keeps customer informed of progress toward resolution. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, ITIL and Service Management standards as well as applicable professional standards. 9. This position has high level responsibility for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide. MINIMUM QUALIFICATIONS Requires a Bachelor’s degree or equivalent work experience and a current valid clinical license, certification, or credential in state of practice. Must also have in-depth knowledge of concepts within job function as would normally be obtained in four to seven years work experience in a healthcare environment. Must demonstrate general knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

You desire impactful work. You’re RGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Position Overview Ensures quality assurance through internal and external reporting measures and process improvement initiatives. Assists the management team with associate development, complex projects, data analysis and problem resolution. Responsibilities - Develops and/or maintains underwriting internal and external reporting and/or coordinates adherence to risk management activities. Gathers data and coordinates with internal clients including actuarial, IT and underwriting to design and ensure accurate output. - Lead and coordinates Training, UAT and process efficiencies related activities for case manager activities. Collaborate with Support Services Management Team as needed. Procedure Manual maintained for client company details, RGA internal process and workbench functionality - Participates and leads in associate development and mentoring activities. Duties include supervision, oversight of work, hiring, training, evaluating, and coaching. Fosters a positive and engaged work environment. - Ensures department quality by monitoring adherence to guidelines related to MIB, OFAC, and other required state and federal rules and regulations related to privacy. General retention responsibilities and treaty adherence within established guidelines associated with case management activities. - Responsible for regular recurring job functions including complex problem analysis and reconciliation of data. Works collaboratively with internal and external clients for resolution. - Participates in department projects, which includes, coordinating and delegating activities, acting as a subject matter expert or lead, and performing assigned tasks. - Serves as back-up for Lead Analyst function and Manager responsibilities in their absence as appropriate. - Maintains regular and predictable attendance. - Performs other duties as assigned. Requirements - Bachelor’s Degree or equivalent related work experience (minimum 5 years) - 5 – 8 years of experience in insurance, reinsurance or financial services - 1-2 years of experience in a senior technical/professional, project lead, or supervisory position - Demonstrates an ability to lead, mentor and develop associates in a customer service focused environment - Advanced oral and written communication skills - Complex investigative, analytical and problem-solving skills utilizing experience, research, guidelines and internal resources - Ability to comprehend and interpret insurance and contract documents and applying it to meeting clients’ needs - Ability to manage multiple tasks and projects simultaneously - Ability to analyze and improve business processes with skills to implement change - Intermediate Word, SQL/Query and Excel skills - Ability to work online, either at home or remote - Ability to gather and impart knowledge Preferred - Working towards ACS, ARA, FLMI or other relevant professional designations What you can expect from RGA: - Gain valuable knowledge from and experience with diverse, caring colleagues around the world. - Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. - Join the bright and creative minds of RGA, and experience vast, endless career potential. We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you. Compensation Range: $66,740.00 - $94,800.00 Annual Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits. RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

Grow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company. Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer. The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology- related problems, escalating un-resolvable transactions to the next level. This position will ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Essential Functions: • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Confer with customers to provide information about products or services or obtain details of complaints. • Check to ensure that appropriate steps are taken to resolve customer’s problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Use software tools to create and update tickets for each client call and email received. • Use knowledge base as appropriate to research issues and resolutions. • Monitors and communicates technical issues in a timely manner to leadership. • Maintain professional working relationship with coworkers. • Communicates knowledge documentation issues to leadership. • Follow up on aging tickets. • Other duties as assigned. Required Education, Knowledge, and Experience: • Must have a High School Diploma or GED. • 6 months of technical support experience or equivalent technical certifications. • Must be proficient in Microsoft Office and working in different operating systems. Preferred Experience and Certifications: • 12 months technical support experience. • CompTIA A+ • Network+ • HDI • MSCE or Industry Equivalent • Experience in troubleshooting internet browsers, smart phones & tablets a plus. • Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Abilities and Skills: • Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information. • Must be able to multitask. • Must be skilled in providing resolutions to problems. • Must have proficient typing skills. • Must be able to deescalate client situations. • Must have good verbal and written communication skills. • Must have effective interpersonal skills. • Must have strong customer service skills. • Must be able to work independently and as a member of a team. • Must be able to obtain information from all relevant sources and use information to identify solutions. • Must have a working understanding of Active Directory. Physical, Mental Requirements and Work Environment: • Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. • Must be able to work at your computer constantly throughout your work shift. • Must be able to work in an environment with moderate call center noise levels. • If working remotely you must maintain a reliable and useable internet connection. • If working remotely must maintain quiet office environment with no distractions. • Must be able to work in a fast-paced work environment. Conditions of Employment: • Must successfully pass pre-employment (post offer) background check and drug screen. • Must be able to pass a skills assessment. Equal Opportunity Employer – Disability and Veteran

• Lead digital forensic investigations involving malware, insider threats, data breaches, and other cyber incidents. • Collect, preserve, and analyze digital evidence from various sources (endpoints, servers, cloud environments, etc.). • Collaborate with incident response, legal, compliance, and law enforcement teams. • Develop and maintain forensic toolkits and methodologies. • Produce detailed forensic reports and present findings to technical and non-technical stakeholders. • Stay current with emerging threats, vulnerabilities, and forensic techniques. • Provide consistent guidance and mentorship to junior analysts. • Given a specific directive, with minimal oversight, be able to proactively research, identify, and implement a solution.