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Stride, Inc., formerly known as K12 Inc., is a leading provider of personalized online education programs and services, including customized tutoring, online ed
Title 1 Parent Support Coach
Location
New Mexico + 4 moreAll locations: New Mexico | Oklahoma | Arkansas | Louisiana | Texas
Posted
68 days ago
Salary
$46K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Title 1 Parent Support Coach
Stride, Inc.
Job Description REQUIRED CERTIFICATICATIONS: None RESIDENCY REQUIREMNTS: This position is virtual. Residents of Texas strongly preferred. May consider residents of surrounding states (NM, OK, AR or LA). Salary: 46,000 The Parent Support Coach is a Title 1 funded position. This is a key member of the student services team, responsible for fostering strong partnerships with families to support student success. This role focuses on assisting families whose students exhibit challenges with school engagement, attendance, lesson completion, and academic progress. The Parent Support Coach will serve as a bridge between home and school, providing coaching, resources, and individualized support to empower parents and guardians in promoting consistent student participation and performance. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - Oversee a caseload of families assigned as their main point of contact with the school; - Serve as a liaison between families, Learning Coaches, teachers, and/or administration; - Contact late starting or missing families by phone and work to ensure a Strong Start at the school quickly; - Monitor engagement progress and activity of families on their caseload; - Initiate meaningful, recurring contact by phone with families. - Initiate larger family support interventions when a student begins showing signs of academic decline as determined by course grades, log-ins, course activity, and missing assignments. - Arrange support conferences as needed to address performance concerns. - Monitor student progress and maintain detailed communication logs and documentation of all family interactions. - Assist families in creating plans to get back on track; - Increase professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development, and seeking other professional learning opportunities. - Participate in State testing as required Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: - Strong written and verbal communication skills - Excellent problem-solving skills - Organizational skills, multi-tasking abilities - Customer service focus - Adaptable and comfortable in a fast-paced work environment - Familiarity with the online learning experience - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency - Ability to travel 20% of the time - Ability to clear required background check DESIRED QUALIFICATIONS: - Some college - Experience supporting adults and children in learning and the use of technology - An ability to learn new technology tools quickly (e.g. database and web-based tools) WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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Looking for motivated individuals who want more out of their income and career. This is a remote opportunity where you’ll work directly with individuals who have requested help understanding their financial protection options. No cold outreach. If you’re someone who is competitive, coachable, and willing to put in the work, this can be a strong income opportunity with long-term growth. What You’ll Be Doing - Speak with clients who have requested information - Help families understand available benefit options - Guide clients through a simple enrollment process - Build long-term relationships and client portfolios What Is Provided - Pre-qualified inbound leads (no cold calling) - Step-by-step training system (no experience required) - Remote work environment - Flexible schedule (full-time or part-time) - Ongoing mentorship and support Compensation - Performance-based income - Competitive commissions with unlimited potential - Opportunities for leadership and team-building Who This Is For - Individuals tired of capped hourly income - Competitive, self-motivated people - Those willing to learn and follow a proven system - Sales experience is helpful, but not required Who This Is NOT For - Those looking for a fixed hourly paycheck - Individuals unwilling to be coached - People who need constant supervision Why People Choose This Opportunity - No cold outreach - Work from anywhere - Income tied to effort, not time - Clear path to leadership Next Step If you’re open to learning more, apply to schedule a quick overview of the role and see if it’s a fit. *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)
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Customer Success Operations Specialist
IDC Research Inc.At IDC, your work helps shape how the world understands technology and where it goes next. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Recognized by IIAR as Analyst Firm of the Year for five consecutive years. More than 1,000 analysts worldwide with a truly global perspective. Combining deep expertise with practical relevance.
Overview About the Role & TeamWe are seeking a highly execution-oriented Customer Success Operations Specialist to refine, optimize, and assist in scaling the systems, processes, and workflows that enable our Customer Success organization to drive retention, expansion, and measurable customer value. This role sits at the intersection of CS, RevOps, IT, Product, Sales, and Finance, and will be a part of the operational backbone of the post-sale customer journey. The ideal candidate combines hands-on technical capability (CS platforms, CRM, automation tools) with strong process design skills and a demonstrated ability to leverage automation and emerging AI tools to improve efficiency and scale. This is a builder role — not a strategist removed from execution. You will configure tools, build automations, refine processes, train teams, and continuously improve how Customer Success operates. You should be comfortable experimenting with and implementing AI-driven workflows, as well as identifying practical opportunities to reduce manual work and enhance CSM productivity What You’ll Do Customer Success Systems & Tooling Manage the administration and optimization of Customer Success platforms (e.g., Gainsight, Totango, ChurnZero). Partner with RevOps on Salesforce integration, data hygiene, reporting, and system-driven automation. Support and optimize customer support/call center and ticketing systems (e.g. Intercom, Jira, Zendesk).Refine and maintain scalable system workflows supporting onboarding, health scoring, renewals, and expansion. Build dashboards and reporting that measure retention, Net Revenue Retention, onboarding velocity, and value realization. Automation & AI-Enabled Workflows Identify repeatable CSM activities and implement automation to support tech-touch workflows, reduce manual effort, and improve consistency. Leverage AI and automation tools (e.g., copilots, generative AI, workflow platforms) to enhance account insights, risk detection, and customer communications. Partner cross-functionally to pilot and integrate AI-driven capabilities into Customer Success processes and systems. Continuously test and iterate on new tools and approaches to improve team productivity and scale. Customer Lifecycle & Process Design Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion. Contribute to frameworks for value realization and structured customer engagement. Establish and evolve customer health scoring models using data-driven and predictive inputs. Create playbooks to support consistent execution across risk mitigation and growth motions.Help understand and action voice of customer feedback to drive adoption, satisfaction, and CSM motions. Enablement & Training Enable CSM adoption of tools, workflows, and standardized processes through training and documentation. Develop Standard Operating Procedures, playbooks, and internal resources to support consistent execution. Support adoption of automation and AI-enabled workflows through practical training and use cases. Cross-Functional Alignment Partner with RevOps, Sales, Product, and Finance to ensure alignment across systems, data, and customer processes. Improve handoffs, pipeline visibility, product feedback loops, and renewal forecasting accuracy. What You Bring - 3–6 years in Customer Success Operations, RevOps, or Customer Success systems roles. - Hands-on experience with at least one CS platform (Gainsight, Totango, ChurnZero). - Hands-on experience with AI tools (e.g., ChatGPT, Claude, copilots, workflow automation platforms) in a professional or operational context. - Hands-on experience deploying agentic AI to automate customer success workflows and optimize end-to-end client lifecycle performance. - Strong Salesforce experience (workflow rules, reporting, object design). - Demonstrated experience building and optimizing customer lifecycle processes. - Experience supporting onboarding, success planning, QBRs, and renewal workflows. - Experience developing enablement materials and training frontline teams. - Comfortable working cross-functionally with technical and non-technical stakeholders. - 100% Remote - <10% travel · Preferred: - Demonstrated curiosity and willingness to experiment with new technologies to improve team productivity. - Familiarity with value realization frameworks and outcome-based success measurement. - Experience in B2B SaaS environments with recurring revenue models. - Basic understanding of SQL, data models, or integrations. Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand. What We Offer - 15 vacation days per year (increases with tenure; carryover allowed) - 10 paid sick days per year - 1 week paid new parenting leave - Flexible work options (remote, part-time, flexible hours) - Health, dental, vision, and paramedical coverage for you and your family - $1,600 annual healthcare spending account - Employee Assistance Program for counseling and support - Best Doctors medical second opinions - Life, AD&D, and long-term disability insurance - Retirement savings plan with company match (up to 4% of salary) - $75/month technology allowance for home office or phone expenses - Company-paid cell phone plan Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. #LI-HR1#LI-CB1#LI-Remote#LI-Hybrid#LI-Onsite
