Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: None What You Will Do: The Senior Consultant – Customer Engagement & Delivery serves as a trusted client partner and primary point of coordination for projects focused on payments, financial operations, shared services, and mission-critical business systems. This role supports clients through complex transformations by guiding transition planning, managing stakeholder engagement, tracking issues and resolutions, and coordinating cross-functional delivery teams to ensure successful outcomes. The Senior Consultant is responsible for: - Serving as the client-facing engagement delivery support for assigned federal agencies or programs, acting as the central coordination point between government stakeholders, delivery teams, and solution partners. - Developing, coordinating, and sustaining strong working relationships across customer stakeholders, including program leadership, financial management, IT, and operations stakeholders. - Maintaining a deep understanding of the customer’s mission, strategic objectives, operating environment, and constraints, and serving as an internal point of expertise on the client account. - Building relationships with senior leadership to strategically position programs and initiatives in support of agency-wide goals and priorities. - Monitoring and assessing customer satisfaction, expectations, and perceptions, proactively addressing gaps and opportunities for improvement. - Collaborating across internal business lines and delivery teams to leverage expertise, promote innovation, reduce execution risk, and align solutions to client needs. - Promoting a customer-centric delivery model by integrating agency requirements into service design, operating models, and technology solutions. - Developing strategic account artifacts including account plans, customer profiles, executive briefings, governance updates, and performance reports. - Participating in or leading cross-functional and inter-agency teams, special initiatives, and working groups to represent the customer perspective. - Remaining current on federal payment systems, financial operations, shared services, and regulatory standards, identifying opportunities where expertise can add value. - Contributing to account strategy development, including defining goals, success metrics, and improvement initiatives aligned to customer and program outcomes. - Identifying and supporting new opportunities by working with subject matter experts to design innovative, scalable, cost-effective, and sustainable solutions. - Applying payments, financial systems, shared services, or enterprise IT project experience to resolve complex issues related to system integration, validation, data quality, security, and compliance. What You Will Need: - Minimum of three (3+) years of relevant professional experience. - Bachelor’s degree from an accredited university OR in lieu of a bachelor’s degree, seven (7) years of experience, with at least five (5) years in a relevant subject area. - Experience supporting federal government payment programs, preferably involving financial operations, payments, shared services, or enterprise systems. - Account and stakeholder management skills, including managing complex client relationships and navigating multi-stakeholder environments. - Strong analytical skills, with the ability to assess operational challenges, synthesize data, and develop practical recommendations. - Project delivery and coordination skills, including tracking issues, risks, actions, schedules, and dependencies. - Exceptional written and verbal communication skills, including executive-level briefings and client-ready documentation. - Strong relationship-building skills across technical, operational, and executive audiences. - Demonstrated ability to manage conflict, resolve issues, and facilitate consensus in complex environments. - Proven problem-solving skills, including root cause analysis and solution development. - Ability to clearly explain complex technical, financial, or operational topics to non-technical stakeholders and senior leadership. - Experience operating in highly regulated environments, with an understanding of federal governance, oversight, and compliance expectations. What Would Be Nice To Have: - Experience with federal payments programs, financial management systems, shared services, or government-wide platforms. - Familiarity with payment operations, fraud risk, internal controls, reporting, or oversight requirements. The annual salary range for this position is $107,000.00-$178,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. - Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns - Escalates calls in the event providers are unable to deliver solutions - Serves as the front-line support on various member and/or provider inquiries, requests, or concerns - Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers - Maintains performance and quality standards based on established contact center metrics - Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) - Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Provides advanced, strategic, and highly confidential executive support within the Office of the Chief Executive Officer (OCEO) of the American Cancer Society, Inc. This role serves as a strategic scheduling and operational partner to the CEO and Chief of Staff, responsible for shaping executive time, ensuring organizational priorities are reflected in the CEO’s calendar, and maintaining a high level of executive readiness across engagements. *This is a remote position* ESSENTIAL FUNCTIONS: - Strategically manage and prioritize CEO’s calendar through forward-looking planning, independent judgment, and proactive issue-spotting to ensure schedules reflect organizational priorities and enable the CEO to operate with clarity, balance, and readiness. 30% - Lead end-to-end executive readiness by overseeing the preparation, quality assurance, and on-time delivery of decision-ready briefing materials; ensuring meetings have clear objectives and expected outcomes; and maintaining consistent standards, clarity, and completeness across all executive documents. 15% - Strategically oversee all aspects of domestic and international travel by researching optimal options, anticipating logistical needs, preparing comprehensive itineraries, coordinating travel for internal and external stakeholders, and proactively resolving travel and expense issues to ensure efficiency, readiness, and alignment with CEO priorities. 15% - Manage executive communications by triaging and prioritizing incoming inquiries, drafting high-level correspondence, and serving as a liaison with senior leaders and dignitaries, ensuring all interactions reflect professionalism, appropriate tone, and strong executive presence. 10% - Oversee operational and governance support for the Office of the CEO by resolving escalated inquiries, managing T&E and departmental expenses, maintaining CEO materials, coordinating Board-related commitments, stewarding key stakeholder and donor engagement processes, and supporting special initiatives and strategic projects. 30% EXPERIENCE/QUALIFICATIONS: - Minimum Degree Required: Bachelor's Degree or a combination of education and work experience - Preferred Degree: Bachelor's Degree - Certificate(s) or License(s): Project Management certification desirable but not required - Years of experience: 6+ years progressive experience supporting senior executives in complex environments; nonprofit or mission-driven organization experience preferred. KNOWLEDGE, SKILLS, AND ABILITY: - Strong judgment and independent decision making‑, including handling sensitive and confidential issues with discretion. - Advanced strategic planning and forward-looking coordination to ensure the CEO operates‑ with maximum effectiveness. - Expert scheduling and time management skills, including managing complex scheduling decisions and maintaining‑ clarity across shifting priorities. - Executive readiness and briefing expertise, with the ability to drive preparation processes and ensure high quality, ‑decision-ready‑ materials. - Exceptional organizational skills, attention to detail, accuracy, and persistence. - Ability to anticipate needs proactively and adapt quickly in a fast paced‑, evolving environment. - Strong relationship building and stakeholder management skills, representing‑ the Office of the CEO with professionalism to internal and external partners. - Excellent written and verbal communication, presentation, and interpersonal skills. - Advanced proficiency with scheduling and office software, including MS Word, Excel, Outlook, and other related tools. - Ability to manage multiple priorities simultaneously, including project management and meeting coordination. - Effective collaboration while operating independently, maintaining close partnership with the Chief of Staff and CEO. - Skill in interpreting, adapting, and applying guidelines and procedures. TRAVEL REQUIREMENTS: - Limited travel may be required to support CEO. May be required to respond to urgent needs after-hours or on weekends. PHYSICAL REQUIREMENTS: - Work is generally performed in a typical interior/office work environment. No or very limited physical effort required. The starting rate is $72,000 to $89,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Customer Service, you will help ­­build new projects while assisting with escalated cases. Every day you will, Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must, develop and coach team members in skills and process to promote quality. Here’s what you will experience working as a Team Lead, Customer Service: · Assist in establishing and implementing departmental initiatives. · Measure and monitor staffing levels, assign duties and responsibilities as appropriate. · Complete performance evaluations, track time and attendance. · Troubleshoot and resolve issues with client concerns with a sense of urgency. · Train and educate staff on new process changes. Required Skills: · High School Diploma or GED, preferred · Minimum 3 years’ experience For this US-based position, the base pay range is $18.06 - $29.19 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook