Role Description Buscamos um(a) Analista de CX Cloud Pleno com experiência prática na plataforma Genesys para atuar em atividades operacionais e de execução no dia a dia. O perfil ideal é executor, com foco em colocar em prática configurações, integrações e acompanhamentos técnicos, garantindo fluidez nas entregas do time. Qualifications - Experiência comprovada em Genesys Cloud CX. - Conhecimento em configuração de fluxos de chamada, filas, usuários e relatórios. - Capacidade de execução autônoma, com atenção a detalhes e prazos. - Boa comunicação para alinhamento com equipe e stakeholders. Requirements - Executar configurações no Genesys Cloud CX conforme demandas de projetos e operações. - Apoiar na implementação de provas de conceito (POCs) e integrações (ex.: Salesforce). - Realizar ajustes de fluxos, roteamentos, filas e usuários. - Monitorar, documentar e validar as entregas técnicas. - Colaborar com áreas internas e parceiros para garantir a evolução das soluções em produção. Benefits - Contratação CLT - 40h semanais com jornada flexível, executada de forma remota. - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes. - Vale Alimentação/Refeição em cartão flexível Caju benefícios. - Seguro de Vida. - Auxílio Home-Office em cartão flexível Caju benefícios. - Wellhub (Gympass). - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil. - TotalPass. - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional. - Language Academy: Escola de idiomas para ílians. - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. - Plano de Saúde PET - Guapeco. - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser. - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use. - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As Senior Analyst, Portfolio Strategy, you will play an important role providing valuable insight that can drive the growth of our business. You will work on a small team reporting to the Manager of Portfolio Strategy. In this role, you will help to design and track various pricing and credit strategies. You will assist the company’s Portfolio Strategy department and members of the executive team to understand emerging trends, key drivers of business performance, and work closely with department leadership and other functions in the business including Sales, and the Underwriting Department. In this role you will: - Collaborate with senior team members to assess and manage portfolio risk, ensuring alignment with organizational risk tolerance. - Provide reporting and analysis of pricing and profitability to senior management on the portfolio and pricing initiatives. - Assess potential impacts of new strategies on the current portfolio. - Continually monitor the performance data models and offer recommendations on policy changes related to data models. - Engage in exploratory initiatives to identify and develop new business strategies. - Work closely with senior team members to implement and execute strategic initiatives. - Identify and assess new data sources to help bolster the company’s underwriting and analytics’ capabilities. Required Skills and Experience: - Intellectual curiosity and strong quantitative skills - 5+ years of experience in an analytically driven role (finance, analytics, consulting, etc.). - Familiarity with risk and pricing strategies preferred - Self-starter with drive to outperform and attention to detail - Ability to build long-lasting relationships with key contacts at all levels of the organization - Proficient in SQL, Tableau (or similar) - Advanced skills with Microsoft Excel (pivot tables, VLOOKUP, nested IF statements, etc.), PowerPoint, and related tools - Preferred: Python programming skills - Preferred: consumer or small business lending experience Total Rewards: Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match. Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations. When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! Forward Financing Core Values: - Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.” - Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book. - Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing. - Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best. About Us: Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.5 billion in funding to more than 87,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. US Equal Opportunity Employment Information Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive. California Employee Privacy Policy

• Collaborate with senior team members to assess and manage portfolio risk, ensuring alignment with organizational risk tolerance. • Provide reporting and analysis of pricing and profitability to senior management on the portfolio and pricing initiatives. • Assess potential impacts of new strategies on the current portfolio. • Continually monitor the performance data models and offer recommendations on policy changes related to data models. • Engage in exploratory initiatives to identify and develop new business strategies. • Work closely with senior team members to implement and execute strategic initiatives. • Identify and assess new data sources to help bolster the company’s underwriting and analytics’ capabilities.

• Collaborate with senior team members to assess and manage portfolio risk, ensuring alignment with organizational risk tolerance. • Provide reporting and analysis of pricing and profitability to senior management on the portfolio and pricing initiatives. • Assess potential impacts of new strategies on the current portfolio. • Continually monitor the performance data models and offer recommendations on policy changes related to data models. • Engage in exploratory initiatives to identify and develop new business strategies. • Work closely with senior team members to implement and execute strategic initiatives. • Identify and assess new data sources to help bolster the company’s underwriting and analytics’ capabilities.