About Atos The future is our choice Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Responsibilities: - Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe. - End user support (user management, mobile device support, laptop support, enterprise application support, software support) - Hardware installation, transportation, addition, modification, replacement, and de-installation activities. - Hardware Failure/Repair and Warranty periods. - Liaise with Local/Global IT Teams as required to resolve failures, keeping the customer fully informed of next steps. - Resolve IT issues when appropriate and in accordance with Help Desk policy. - Manage relationships with third party vendors and follow up on requests submitted to these third parties. - Coordinate referrals to appropriate technical, professional, or service personnel. - Receive and prioritize issues and escalate using appropriate escalation procedures. - Provide functional or task leadership. - Coordinates special projects and system upgrades. - Inform customers and/or management on the status of resolution efforts. - Recommend system or process improvements, including procedures, training and improved documentation. - To follow up on Hardware Lifecycle Management (Asset Management). - Comply with physical and logical security requirements and report deficiencies. - All other duties as assigned. Qualifications: - Excellent English communication skills, - Vocational Diploma/Short Course Certificate, bachelor’s degree/University Degree in any field, - At least 1 year experience, - Strong analytical and problem-solving skills, - Team-oriented with the ability to learn and act independently, - Adaptable to established standards of practices, - Excellent communication skills, both verbal and written, - Excellent customer service skills, keeping the “Customer First” in all activities and communications, - Eagerness to work in a global and multi-cultural, international team, - A passion to implement, secure, maintain, and automate complex systems, - Ability to think quickly and respond when things do not go as planned, - Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred. What We Offer GPTW Certified Company Work from home most of the time as our customers are located all around the world Competitive Compensations and Benefits Flexible Benefit Program Private Health Insurance Life Insurance Performance Bonus Accolade Bonus Referral Bonus Transportation Allowance Meal Allowance Kindergarten Allowance Buddy Program Flexible working hours at Atos or home office Company SIM Card Days of annual leave above the legal minimum Atos University Access – Professional and personal development through continuous education and certification Wellbeing Days Friendly Working Environment BYOD - Bring Your Own Mobile Device Campaign #LI-Turkey Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

About Us We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. What This Role Is About: As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction. Your Main Responsibilities: Guest Experience & Customer Service - Oversee the sorting and prioritization of guest and owner communications, ensuring prompt escalation of emergency issues and efficient resolution of routine matters. - Collaborate with the team to maintain and respond to inquiries from all Online Travel Agencies (OTAs) such as Airbnb, Vrbo, Booking.com, and others. - Provide expert assistance across multiple channels (phone, email, chat), ensuring guests’ needs are met. - Ensure accurate, timely information is provided to guests before, during, and after their stay. Team Support & Leadership - Supervise, train, and mentor guest services team members, setting clear expectations and holding them accountable for performance and responsiveness. - Assist managers in analyzing and tracking operational data to identify trends, gaps, and opportunities. Ensuring the team meets KPIs - Assist managers in providing the guest services team with performance reviews. - Document processes, timelines, and requirements to ensure smooth implementation. Cross‑Department Collaboration - Communicate with housekeeping, maintenance, and other teams to ensure seamless handoffs. - Coordinate with leadership on process improvements and operational priorities. Required Qualification - 1-2 years of experience leading remote Guest Service teams. - Ability to work in a fast‑paced environment - Experience working with OTAs (Airbnb, Vrbo, Booking.com, etc.) - Ability to work independently and collaboratively with cross‑functional teams - Flexibility to work weekends, holidays, or extended hours as needed - Comfortable analyzing operational data and identifying trends - Strong problem‑solving and conflict‑resolution skill - High attention to detail and accuracy - Strong Communication Skills Work Schedule - This role is expected to follow a Monday–Friday schedule, typically from 7:00 AM to 3:00 PM. PST. While this is the standard schedule, business needs may occasionally require flexibility, including adjusted hours or additional coverage. - You may be required to work holidays as needed to support operations.

Role Description The Bilingual Underwriting Support Analyst will be working in a high-volume call center taking incoming calls from agents, producers, and customers. You'll perform a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Bilingual Underwriting Support Analyst collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility. Training will begin June 1st and hours for training are: 8:00am-4:30pm CST for 4 weeks. Following training, you will work either 8:30am-5:00pm, or 9:00am-5:30pm, CST. Qualifications - Strong customer service/call center skills with the ability to assess and understand the needs of our customers. - Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment. - Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively. - Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills. - Strong attention to detail with effective time management and organizational skills. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications. - Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent. - Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately. - Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience. - Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments. Benefits - Estimated Hourly Wage: Minimum: $21.00 - $22.00, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

• Conduct monthly CCM/PCM outreach calls with enrolled patients to review symptoms, medications, and care plan progress • Accurately document all encounters and time logs in eClinicalWorks (ECW) • Coordinate care between specialists, PCP, and ancillary providers • Assist with care plan creation and updates under provider supervision • Identify and escalate urgent patient concerns to the clinical team • Maintain compliance with CMS billing requirements for CCM/PCM time tracking • Support patient enrollment and consent documentation