Support Technician, English-speaking
Location
Morocco
Posted
113 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Technician, English-speaking
Inetum
• Provide technical and functional assistance to users remotely (phone, e-mail, chat, ticketing) • Resolve first-level incidents and escalate more complex issues to the appropriate technical teams • Receive and analyze user requests • Provide Level 1 technical support (diagnosis, identification and resolution of incidents) • Monitor tickets and report on interventions • Write and update technical documentation and knowledge base
Job Requirements
- Bac+2/Bac+3 in Computer Science/IT (e.g., associate's or bachelor's level)
- 1 to 3 years' experience in a similar role
- Proficient with Windows and/or macOS environments
- Knowledge of workstation administration, networking, office productivity tools and email systems (Office 365, Google Workspace, etc.)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Basic knowledge of cybersecurity and user access management
- Fluent English (written and spoken) required
- Fluent French
- Excellent communication skills and strong customer service orientation
Benefits
- Remote work
- Ongoing training
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