Our Mission Our passion for improving patients’ lives motivates us to apply our skills, experience and knowledge to advance medicine. We achieve this through flexible, innovative, high-quality solutions for our clients, delivered with integrity. The Role We are seeking an experienced clinical operations professional to take ownership of the planning, delivery, and oversight of clinical studies. In this role, you will lead the coordination of all Clinical Operations activities, ensuring studies are executed efficiently, to a high standard, and in line with agreed timelines, scope, and budget. You will oversee CRA and IHCRA activities, working closely with Project Management, Project Leads, and Sponsors to ensure seamless study delivery. As a subject matter expert, you will also play a key role in mentoring and developing colleagues, contributing to the continuous improvement of Clinical Operations across the organisation. Key Accountabilities - Responsible for management and oversight of CRA and IHCRA activity on the assigned study. - Responsible of preparation, maintenance, and execution of Clinical Operations plans. - Ensures study team receives study specific training according to Simbec Orion SOPs. - Ensures all clinical operation tasks are delivered on time and within agreed budget. - Communicates progress of clinical operation functions and assists project manager with tracking of project status. - Assists project manager with budgeting throughout the project and forecasting of clinical operations tasks within URF. - Contributes to regular updates to Clinical Trial Management Systems. - Attends and conducts project and internal calls as per budget to gather and deliver required clinical operation updates - Management of the identification, selection and activation process of study sites - Collaborates with cross-functional study team and study vendors as needed - Provide feedback to management on any current or potential risks or problems affecting the outcome of the clinical trial. - Escalate in timely manner any issue related to Quality, Patient Safety or Data integrity. - Produce accurate and timely visit reports in accordance with the monitoring plan and/or SOPs. - Conduct accompanied site visits with CRAs as required - Cover for CRAs working on the project, where necessary. - May supervise work of, or mentor, less experienced CTMs - Serves as a subject matter expert and works with Clinical Operation Managers (COMs) to provide departmental training and collaboration on SOP/WI and departmental templates and processes. Skills Required ESSENTIAL - Bachelor’s degree in Nursing, Life Sciences or Medical Sciences - or equivalent work experience required - Experience as a PM, CTM or equivalent role - Competent in clinical trial planning and metrics management - Excellent communication & presentation skills - Proficiency in written and spoken English; fluent in host country language - Expert knowledge of relevant clinical research regulations and ICH-GCP - Ability to establish/maintain good relationships with sites/colleagues/clients - Ability to make decisions independently / Strong problem-solving skills - Highly developed mentoring and motivational skills - Good working knowledge of applications and Systems (e.g., CTMS, eTMF, IVRS/IWRS and EDC). DESIRABLE - Previous CRO experience - Multiple therapeutic experience, preferably oncology, and proven ability to gain in-depth protocol knowledge - Experience in study Start-up, budgeting and forecasting About Us Simbec-Orion is a responsive and agile full-service CRO, delivering studies from first in man through to Phase III. Our experts leverage wide therapeutic experience and specialist expertise to execute a comprehensive portfolio of trials. We are perfectly structured to provide full-service clinical development solutions for small and mid-size drug developers, headed up by a centralised leadership team. With a focus on tailormade and scalable solutions, we adapt our delivery style, communications and operations to suit the demands of the project, helping clients achieve their clinical and commercial objectives. Because our goal is the same as theirs; to improve patients’ lives.

Title: CLX Senior Manager, Pet Location: United States Job Description: Remote, United States, Full-time Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma. Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo. We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities. What you’re applying for We’re looking for a senior-level, customer centric leader and technical expert to manage our Pet Claims Experience (CLX) teams and vendor relationships. This role is critical for scaling our pet claims operations, driving innovation, and ensuring we consistently exceed customer expectations as we continue to grow and evolve our pet insurance offerings. You’ll be instrumental in shaping the future of Pet CLX, spearheading operational strategy and execution, and fostering a culture of continuous improvement. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. In this role you'll - Lead and scale a high-performing claims experience organization, ensuring operational excellence and efficiency - Manage, develop, and inspire a group of passionate CLX Leads who oversee Lemonade’s specialty teams, including key vendor relationships - Design and implement a world-class quality and control program for claims handling practices and adjudications, partnering closely with training and QA teams - Influence insurance product and policy development by providing valuable claims insights to our insurance and underwriting teams - Collaborate with the broader claims team and other stakeholders to create and execute quarterly and annual OKRs at both company and individual levels - Partner with product teams to implement cutting-edge claims technologies, including instant claims, touchless claims, and advanced medical record reviews - Leverage data extensively to analyze claim handling efficiency and loss ratio, identifying key areas of opportunity for the CLX team - Confidently collaborate with supporting teams (Product, Underwriting, QA & Training, Ops, and People) to drive and deliver impactful improvements - Develop a strategic technical vision for Pet Claims handling growth and scale, focusing on accurate payments, delightful customer experiences, and optimized handling times What you'll need - 8+ years of experience in claims or customer experience management, ideally within a tech startup, insurance, or finance company - Impressive leadership skills, with proven experience coaching and developing leaders - A coverage and compliance professional with a comprehensive understanding of state and federal law as they apply to insurance coverage and regulations - Proven ability to work cross-functionally and drive initiatives with various teams - High emotional intelligence (EQ) and a willingness to provide direct and honest feedback - An all-around team player and problem solver who learns quickly and is adept at juggling multiple projects - Strategic thinking and a talent for executing and implementing initiatives that drive business goals - Strong knowledge of customer service principles and practices, with a passion for creating exceptional customer experiences - Ability to work in a remote environment - At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture - College Degree Please note that we are unable to sponsor applicants for work visas Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Alaska, Hawaii, New Mexico and Puerto Rico. Lemonade's US base salary range for this full-time position is $110,000 - $135,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location. #LI-Remote

Lead the real-time distribution of safety incidents, establish communication standards, direct decision-making during critical events, and evolve workflows toward AI-assisted prioritization while ensuring editorial quality and team accountability.

• Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries • Monitors execution health proactively • Balances customer experience, throughput demands, and compliance requirements • Coordinates cross-functionally to resolve delivery blockers • Implements operational rigor and continuous improvement initiatives • Develops and mentors team members