Overview We are in the business of loan modifications and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner. What you will do As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned. Client Service - Coordinate scheduling assignments between signing agent, borrower, and clients - Handle incoming calls from signing agents, borrowers, and clients regarding scheduling - Follow client-specific scripting call dialogue - Meet company production, fee, and turn time standards as set forth by department Manager - Monitor incoming scheduling emails - Complete requests for reschedules and cancellations - Establish and maintain relationships with signing vendors and clients - Address vendor payment questions/issues as necessary Communicate and Collaborate - Communicate openly and respectfully with clients, team members, and leaders - Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule - Maintain open communication with closing team members and post-closing auditors - Track and report daily work to team leader - Answer incoming phone calls that roll to Vendor Hotline queue - Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches - Cross train in Vendor Management and Signing Only to provide coverage during peak times - All other duties assigned What you will bring - High school diploma or equivalent - 1-year customer service experience - Must possess good organizational skills - Strong multi-tasking abilities in a fast-paced environment - Excellent written and verbal communication skills - Proficient with MS Office and office equipment - MS Excel skills are a plus If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply! Pay Range: $20 - $23/Hourly What we offer - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

Role Description Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company. - Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat. - Provide timely and accurate responses to level 1 questions. - Efficiently resolve agent issues, providing solutions that enhance their overall experience. - Escalate complex issues to the relevant departments or senior staff as needed. - Knowledge of joining application, onboarding process, and all eXp tools and resources. - Support all departments in addressing their Level 1 inquiries. - Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings. - Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents. Qualifications - High school diploma required or equivalent years of applicable experience. - 0-2 years experience. - Real Estate experience strongly preferred. - Excellent written and verbal communication skills. - Excellent organizational skills. - Strong knowledge of Microsoft Office/Google Suite. - Problem Solving Skills. - 2+ years in the Customer Service industry. Requirements - If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! Benefits - Fully remote environment. - Paid Time Off. - 401k with 4% match (immediate vesting). - Robust Medical, Dental, & Vision benefits. - Company provided equipment. - Monthly Technology Stipend. - FSA & HSA with employer contributions. - Stock option grant. - Health & Wellness incentives. - 100% Paid Parental Leave. Company Description We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job Family: Technology Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: The Senior Patient Safety Investigator plays a critical role in establishing and operating a national patient safety function capable of managing a high volume of incoming and in‑flight safety complaints while driving systemic learning and long‑term improvement. This role sits at the “middle” of the patient safety lifecycle—bridging intake and triage with investigation, escalation, closure, and post‑case learning. The individual will apply deep clinical judgment, standardized safety processes, and data‑driven insight to ensure that complaints are addressed consistently, escalated appropriately, and translated into actionable policy and operational improvements. Intake, Triage & Case Management - Receive and acknowledge patient safety complaints from multiple intake channels (member‑submitted, patient‑submitted, call center, web‑based) - Conduct rapid clinical triage (often within 24 hours) to assess urgency and potential patient risk - Apply standardized risk stratification (high / moderate / low) using defined clinical and operational criteria - Identify duplicate or related complaints and ensure appropriate case linkage - Serve as case owner, maintaining accountability from intake through closure Investigation & Escalation - Perform clinically grounded investigations, including: - Review of clinical narratives and supporting documentation - Identification of systemic versus isolated issues - Execute defined escalation pathways, including: - Internal leadership notification - Formal inquiries - Referral to MPSC or other oversight bodies as appropriate - Clearly document findings, decisions, and rationale within the case management system Process & Program Development - Operationalize standardized patient safety workflows while recognizing the unique nature of individual cases - Help define and refine: Triage criteria, escalation thresholds and case closure standards - Support transition strategies for legacy cases, including close‑out approaches and intake of new complaints into modern systems Learning, Feedback & Policy Improvement - Contribute to formal post‑case feedback loops to identify trends, recurring risks, and systemic gaps - Translate aggregated case insights into: Policy recommendations, Updated guidance and training or communication needs - Support transparency and leadership reporting to strengthen public trust in the OPTN patient safety function Technology & Data Enablement - Actively use and help shape a case management platform - Ensure accurate, timely documentation to support: Workflow tracking, dashboards and leadership reporting and prevention of cases falling through the cracks - Partner with technology teams to ensure clinical workflows are reflected accurately in system design - Maintain strict compliance with HIPAA, PHI/PII handling, and federal security requirements What You Will Need: - Registered Nurse (RN) required; advanced clinical leadership experience strongly preferred - 10+ years of progressive clinical experience in acute care, perioperative, critical care, transplant, or related high‑acuity environments - Demonstrated experience exercising independent clinical judgment in complex, high‑risk situations - Proven experience in: Patient safety investigations, quality improvement and risk management or compliance. - Ability to assess clinical risk rapidly and consistently across diverse scenarios - Experience balancing standardized processes with case‑specific nuance - Experience working with EHRs and/or case management systems - Ability to adopt and help operationalize new technology platforms - Comfort using dashboards, reports, and structured data to support leadership decision‑making. What Would Be Nice To Have: - Experience with organ donation, transplant services, or OPO operations - Prior work in federally regulated or oversight environments - Experience standing up new programs, workflows, or operating models - Experience leading or managing multidisciplinary clinical teams - Strong documentation, decision‑making, and escalation skills - Comfort operating in environments with high case volume and competing priorities - Ability to function effectively with limited external resourcing and tight timelines - MBA, MHA, or similar advanced degree - Prior involvement in large‑scale clinical operations (>200 FTEs or multi‑site systems) The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Description Concord Counseling is one of the most highly acclaimed, behavioral health non-profit centers in Central Ohio. Based in Westerville and founded in 1972, Concord is dedicated to healing people in mind and spirit with programs and services that change lives. Why Choose Concord? Concord is fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) signifying quality & excellence, person-centered care, continuous improvement, accountability and trustworthiness. When you join Concord, as a Child & Adolescent Therapist you’ll find: •A collaborative, multidisciplinary team environment •Meaningful work that changes lives •Mentorship and supervision support •A culture that lives our values of inclusion, integrity, commitment, and teamwork •A workplace where you can bring your authentic self every day •Realistic productivity expectations that prioritize quality care and prevent burnout Your Job Opportunity as a Child & Adolescent Therapist In this role, you will provide high-quality counseling services consistent with professional standards, best practices and Concord’s policies. •Deliver individual and family therapy to children and adolescents experiencing social, emotional, behavioral, and mental health concerns •Conduct comprehensive assessments and develop individualized treatment plans •Apply clinical expertise within a multidisciplinary care model •Collaborate with parents/guardians, school personnel, and other providers to support client success •Assess risk and respond to crisis situations during office hours •Provide services in-person and via telehealth, based on client needs •Child & Adolescent Therapist maintain accurate, timely clinical documentation in an electronic medical record system Requirements Qualifications Needed for Success for a Licensed Mental Health Therapist/Counselor •Master’s degree with clinical license: LSW/LPC/MFT required; experience providing therapy/counseling for children preferred. LISW/LPCC/LMFT highly preferred. •Ability to maintain thorough, timely, well documented treatment plans, case notes and intake summaries in computerized medical records system. •Must have working knowledge of mental illness, psychiatric symptoms, and their impact on functioning and behavior of a diverse client population. •Ability to pass a pre-employment background check and drug screen. What We Offer You •Comprehensive Health Benefits: medical, dental, vision, and prescription drug coverage for peace of mind. Flexible spending and health savings accounts available. •Retirement Security: Contribute to a 401(k) plan and watch your savings grow for a secured future. •Protection Against Uncertainties: Concord paid life insurance and long-term disability ensuring financial security during unexpected challenges. •Work-Life Balance: Child & Adolescent Therapist enjoy ample vacation, sick and self-care time and observe 9 agency holidays to rejuvenate and spend quality time with loved ones. •Grow in Your Profession: Supervision toward independent license and CEU’s provided at no cost further enhanced by a student loan repayment program.