Role Description Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company. - Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat. - Provide timely and accurate responses to level 1 questions. - Efficiently resolve agent issues, providing solutions that enhance their overall experience. - Escalate complex issues to the relevant departments or senior staff as needed. - Knowledge of joining application, onboarding process, and all eXp tools and resources. - Support all departments in addressing their Level 1 inquiries. - Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings. - Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents. Qualifications - High school diploma required or equivalent years of applicable experience. - 0-2 years experience. - Real Estate experience strongly preferred. - Excellent written and verbal communication skills. - Excellent organizational skills. - Strong knowledge of Microsoft Office/Google Suite. - Problem Solving Skills. - 2+ years in the Customer Service industry. Requirements - If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! Benefits - Fully remote environment. - Paid Time Off. - 401k with 4% match (immediate vesting). - Robust Medical, Dental, & Vision benefits. - Company provided equipment. - Monthly Technology Stipend. - FSA & HSA with employer contributions. - Stock option grant. - Health & Wellness incentives. - 100% Paid Parental Leave. Company Description We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job Family: Technology Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: The Senior Patient Safety Investigator plays a critical role in establishing and operating a national patient safety function capable of managing a high volume of incoming and in‑flight safety complaints while driving systemic learning and long‑term improvement. This role sits at the “middle” of the patient safety lifecycle—bridging intake and triage with investigation, escalation, closure, and post‑case learning. The individual will apply deep clinical judgment, standardized safety processes, and data‑driven insight to ensure that complaints are addressed consistently, escalated appropriately, and translated into actionable policy and operational improvements. Intake, Triage & Case Management - Receive and acknowledge patient safety complaints from multiple intake channels (member‑submitted, patient‑submitted, call center, web‑based) - Conduct rapid clinical triage (often within 24 hours) to assess urgency and potential patient risk - Apply standardized risk stratification (high / moderate / low) using defined clinical and operational criteria - Identify duplicate or related complaints and ensure appropriate case linkage - Serve as case owner, maintaining accountability from intake through closure Investigation & Escalation - Perform clinically grounded investigations, including: - Review of clinical narratives and supporting documentation - Identification of systemic versus isolated issues - Execute defined escalation pathways, including: - Internal leadership notification - Formal inquiries - Referral to MPSC or other oversight bodies as appropriate - Clearly document findings, decisions, and rationale within the case management system Process & Program Development - Operationalize standardized patient safety workflows while recognizing the unique nature of individual cases - Help define and refine: Triage criteria, escalation thresholds and case closure standards - Support transition strategies for legacy cases, including close‑out approaches and intake of new complaints into modern systems Learning, Feedback & Policy Improvement - Contribute to formal post‑case feedback loops to identify trends, recurring risks, and systemic gaps - Translate aggregated case insights into: Policy recommendations, Updated guidance and training or communication needs - Support transparency and leadership reporting to strengthen public trust in the OPTN patient safety function Technology & Data Enablement - Actively use and help shape a case management platform - Ensure accurate, timely documentation to support: Workflow tracking, dashboards and leadership reporting and prevention of cases falling through the cracks - Partner with technology teams to ensure clinical workflows are reflected accurately in system design - Maintain strict compliance with HIPAA, PHI/PII handling, and federal security requirements What You Will Need: - Registered Nurse (RN) required; advanced clinical leadership experience strongly preferred - 10+ years of progressive clinical experience in acute care, perioperative, critical care, transplant, or related high‑acuity environments - Demonstrated experience exercising independent clinical judgment in complex, high‑risk situations - Proven experience in: Patient safety investigations, quality improvement and risk management or compliance. - Ability to assess clinical risk rapidly and consistently across diverse scenarios - Experience balancing standardized processes with case‑specific nuance - Experience working with EHRs and/or case management systems - Ability to adopt and help operationalize new technology platforms - Comfort using dashboards, reports, and structured data to support leadership decision‑making. What Would Be Nice To Have: - Experience with organ donation, transplant services, or OPO operations - Prior work in federally regulated or oversight environments - Experience standing up new programs, workflows, or operating models - Experience leading or managing multidisciplinary clinical teams - Strong documentation, decision‑making, and escalation skills - Comfort operating in environments with high case volume and competing priorities - Ability to function effectively with limited external resourcing and tight timelines - MBA, MHA, or similar advanced degree - Prior involvement in large‑scale clinical operations (>200 FTEs or multi‑site systems) The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Description Concord Counseling is one of the most highly acclaimed, behavioral health non-profit centers in Central Ohio. Based in Westerville and founded in 1972, Concord is dedicated to healing people in mind and spirit with programs and services that change lives. Why Choose Concord? Concord is fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) signifying quality & excellence, person-centered care, continuous improvement, accountability and trustworthiness. When you join Concord, as a Child & Adolescent Therapist you’ll find: •A collaborative, multidisciplinary team environment •Meaningful work that changes lives •Mentorship and supervision support •A culture that lives our values of inclusion, integrity, commitment, and teamwork •A workplace where you can bring your authentic self every day •Realistic productivity expectations that prioritize quality care and prevent burnout Your Job Opportunity as a Child & Adolescent Therapist In this role, you will provide high-quality counseling services consistent with professional standards, best practices and Concord’s policies. •Deliver individual and family therapy to children and adolescents experiencing social, emotional, behavioral, and mental health concerns •Conduct comprehensive assessments and develop individualized treatment plans •Apply clinical expertise within a multidisciplinary care model •Collaborate with parents/guardians, school personnel, and other providers to support client success •Assess risk and respond to crisis situations during office hours •Provide services in-person and via telehealth, based on client needs •Child & Adolescent Therapist maintain accurate, timely clinical documentation in an electronic medical record system Requirements Qualifications Needed for Success for a Licensed Mental Health Therapist/Counselor •Master’s degree with clinical license: LSW/LPC/MFT required; experience providing therapy/counseling for children preferred. LISW/LPCC/LMFT highly preferred. •Ability to maintain thorough, timely, well documented treatment plans, case notes and intake summaries in computerized medical records system. •Must have working knowledge of mental illness, psychiatric symptoms, and their impact on functioning and behavior of a diverse client population. •Ability to pass a pre-employment background check and drug screen. What We Offer You •Comprehensive Health Benefits: medical, dental, vision, and prescription drug coverage for peace of mind. Flexible spending and health savings accounts available. •Retirement Security: Contribute to a 401(k) plan and watch your savings grow for a secured future. •Protection Against Uncertainties: Concord paid life insurance and long-term disability ensuring financial security during unexpected challenges. •Work-Life Balance: Child & Adolescent Therapist enjoy ample vacation, sick and self-care time and observe 9 agency holidays to rejuvenate and spend quality time with loved ones. •Grow in Your Profession: Supervision toward independent license and CEU’s provided at no cost further enhanced by a student loan repayment program.

Role Description As a Behavioral Health Transfer Center LPN (Remote), you will embrace a vital mission dedicated to making communities healthier. You will work in a dynamic, fast-paced, and mission-driven environment. - Screen and coordinate patient admissions and transfers from hospitals and clinics - Use clinical decision-making and approved criteria to ensure the proper level of care - Collaborate with intake teams, physicians, nursing staff, and hospital departments to facilitate timely and appropriate placements - Monitor patient flow, track delays, and help improve access processes for better outcomes - Serve as a key liaison between facilities, patients, families, and providers — ensuring compassionate and efficient service - Navigating referrals submission to final acceptance in critical time (45 minutes) - Ensure compliance with EMTALA, Lifepoint Health policies, and quality standards - Demonstrates strong clinical judgment, critical thinking, and the ability to multitask in a high-volume setting typing 30-40 wpm Qualifications - Active Compact LPN License - 3+ years of clinical experience in Behavioral Health or ED (EmPath Unit) / Critical Care experience with Behavioral Health patients - High-speed internet access (minimum: 50 Mbps upload / 100 Mbps download) - Excellent communication skills and a commitment to patient-centered care - Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies, and quality initiatives Benefits - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs) - Professional Development: Ongoing learning and career advancement opportunities - Opportunity to impact lives at a critical access point in care - Supportive leadership and career development Company Description Lifepoint Health is a diversified healthcare delivery network with facilities coast to coast, driven by a profound commitment to prioritize well-being.