Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.
Customer Success Manager
Location
Mexico
Posted
49 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
Deel
Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Who Are You? You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team! Duties - Accounts: The Customer Success Manager will be responsible for a high volume of SMB accounts. - Risk: Identify and flag risks that will lead to customer churn. - Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation - Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders - Responsible for providing a high-quality experience to our customers on a day-to-day basis. - Coordinate with internal stakeholders to ensure timely response and completion of customer requests. - Drive adoption of platform features that will lead to a better customer experience and better retention. Requirements - 2+ years of experience - You have a past history of elite performance - Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers - A strong desire to be in the technology space - A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them - Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations - A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility - Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards - Have a strong analytical foundation with the ability to manipulate and synthesize data - Are curious by nature and interested in making an impact Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.
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The Uro Oncology Business Manager will need to understand the unique market opportunities of their geography, including account affiliations and decision makers, prescriber influencers, and treatment pathways. 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Education & Experience - Bachelor’s degree with 6+ years in healthcare, pharmaceutical, biotech, or medical device companies required. - 4+ years urological oncology/urology experience required - Proven track record of success and experience in start-up biopharma and/or diagnostics company preferred - Comprehension of the buy and build model preferred - Must possess and maintain a current valid driver's license required Knowledge, Skills, & Abilities - Communicate effectively with social/emotional/relational intelligence, both verbally and written, with team members, leadership, and customers. - Create genuine relationships with customers based on integrity and trustworthiness. - Ability to be a continual learner, open to innovative ideas and solutions while collaborating with cross-functional commercial members. - Ability to gain consistent access and develop strong professional relationships with health care providers in community and hospital settings. - Understand the complexities and subtleties of the urologic oncology marketplace and customer segments. - Demonstrate strong business acumen, analytics, and account management skills. - Effective prioritization, flexibility and change management abilities in a dynamic environment. - Candidates will have integrity, be inclusive and collaborative. Working Environment / Physical Environment - Remote - The willingness and ability to travel overnight - Requires driving a personal vehicle on behalf of the Company - Must successfully complete a motor vehicle record check upon hire and annually thereafter - Must maintain a standard form of automobile liability insurance that meets the company’s required minimum coverage limits (currently $250,000/$500,000 bodily injury liability and $100,000 property damage liability), - Must provide proof of insurance coverage that meets these requirements upon hire and annually thereafter This position is eligible for a discretionary bonus and equity award. The annual base pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. $195,700 (entry-level qualifications) to $195,700 (highly experienced) annually The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed. ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options • Health and Financial Wellness Programs • Employer Assistance Program (EAP) • Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability • Healthcare and Dependent Care Flexible Spending Accounts • 401(k) Retirement Plan with Company Match • 529 Education Savings Program • Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks • Paid Time Off (PTO) includes: 11 Holidays • Exempt Employees are eligible for Unlimited PTO • Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day • We are committed to providing you with the tools and resources you need to optimize your Health and Wellness. At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Company Overview ImmunityBio, Inc. (NASDAQ: IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient’s natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells. We envision a day when we no longer fear cancer, but can conquer it, thanks to the biological wonder that is the human immune system. Our scientists are working to develop novel therapies that harness that inherent power by amplifying both branches of the immune system, attacking cancerous or infected cells today while building immunological memory for tomorrow. The goal: to reprogram the patient’s immune system and treat the host rather than just the disease. Why ImmunityBio? • ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases. • Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California. • Work with a collaborative team with the ability to work across different areas of the company. • Ability to join a growing company with professional development opportunities. Position Summary The Clinical Trails Manager is responsible for managing the activities of several clinical studies including assisting in the development of study-related documents, study site management, and patient data monitoring. The role will provide guidance to clinical sites on a daily basis including protocol interpretation and protocol safety compliance. Essential Functions - Assist in the development and management of company-sponsored clinical trials - Assist in reviewing completed assignments by members of the clinical development group - Assist in the development and management of revisions to study-related documents such as the informed consent, laboratory manual, pharmacy manual, case report forms (CRFs) and other study execution tools. - Provide support in site recruitment, site initiation, site payments and site close-out. - Help to oversee the training of new clinical site staff or site training for protocol amendments. - Liaise with the regulatory department for the collection of updated regulatory documents as needed. - Help to provide guidance to clinical sites on a daily basis including protocol interpretation and protocol safety compliance. - Assist in the training of clinical development group staff. - Prepare and update clinical trial updates for Clinical Development team - Lead/moderate DSMB teleconferences, monthly PI and Study Coordinator teleconferences. - Provide support for summarizing and maintaining patient treatment, response and survival data for active studies. - Performs other duties as assigned. Education & Experience - Bachelor’s degree in biological science with 5+ years of relevant experience in clinical research required Knowledge, Skills, & Abilities - Proficiency in MS Word, Excel, PowerPoint, Outlook - Excellent written/oral communication skills as well as strong organizational and multi-tasking skills. - Understand the job-specific system and processes as defined by the company’s SOPs and adhere to the requirements listed in those documents. If any of the procedure or process requirements are unclear or ambiguous, it is the responsibility of the employee to notify his/her supervisor or manager. - Maintain corporate confidentiality at all times. Working Environment / Physical Environment - This position works on site in El Segundo, CA or remotely depending on the geographic location of the candidate. - Regular work schedule is Monday – Friday, within standard business hours. Flexibility is available with manager approval. - This position will be exposed to an in-lab environment. - This position may travel approximately 20% of the time. - Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer. - Lift and carry materials weighing up to 20 pounds. This position is eligible for a discretionary bonus and equity award. The annual base pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. National Market (all markets unless identified as Premium) $124,650 (entry-level qualifications) to $138,500 (highly experienced) annually Premium Market (Premium markets include Los Angeles, San Diego, San Francisco, New York City, Chicago, & Boston) $130,500 (entry-level qualifications) to $145,000 (highly experienced) annually The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed. ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options • Health and Financial Wellness Programs • Employer Assistance Program (EAP) • Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability • Healthcare and Dependent Care Flexible Spending Accounts • 401(k) Retirement Plan with Company Match • 529 Education Savings Program • Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks • Paid Time Off (PTO) includes: 11 Holidays • Exempt Employees are eligible for Unlimited PTO • Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day • We are committed to providing you with the tools and resources you need to optimize your Health and Wellness. At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

