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NeoWork

NeoWork is a collaborative workspace provider that fosters innovation and productivity by offering flexible office solutions and community-driven environments for businesses and en

Appointment Setter, Bilingual

Location

Colombia

Posted

59 days ago

Salary

0

Seniority

Senior

EnglishSpanish

Job Description

Appointment Setter, Bilingual

NeoWork

• Lead Conversion: Respond to inbound leads and convert them into scheduled consultations (virtual or in-person) • Multichannel Communication: Manage inquiries across phone, SMS, WhatsApp, Instagram DMs, email, and web forms • Consultative Selling: Qualify leads, understand needs, and guide prospects through the booking process with empathy and confidence • Follow-Up Management: Execute timely and structured follow-ups to maximize conversion rates • CRM Management: Accurately log all interactions, update lead status, and track progress within HubSpot • Pipeline Ownership: Maintain organization and visibility across all active leads • Patient Experience: Deliver a professional, responsive, and patient-centered experience aligned with high service standards • Performance Tracking: Meet and exceed conversion targets, response time expectations, and activity metrics

Job Requirements

  • Language: Full fluency in English and Spanish (spoken and written) with a neutral accent
  • Sales Experience: Strong background in sales, appointment setting, or lead conversion roles
  • Conversion Skills: Proven ability to build trust quickly and close appointments in a consultative manner
  • CRM Experience: Hands-on experience with HubSpot CRM is required
  • Communication: Excellent verbal and written communication skills across multiple channels
  • Responsiveness: Ability to manage high lead volume with speed and consistency
  • Attention to Detail: Strong organization and accuracy in managing lead data and follow-ups
  • Mindset: Performance-driven, proactive, and patient-focused approach
  • Preferred Tools
  • HubSpot CRM
  • WhatsApp Business
  • Instagram (DM management)
  • SMS communication tools
  • Google Workspace or similar

Benefits

  • This is a 100% home-based position.
  • We offer health insurance for contractors.
  • Holiday Extra Pay.
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company

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