Career Fulfillment & Culture People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them? - Innovation with results that matter - Deliver what you promise - Can-do attitude - Open, direct & respectful communications - We care deeply - We practice humility At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place. Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world. Position Description Deque is seeking an Accessibility Consultant that will provide robust WCAG 2.0/2.1 A/AA accessibility testing, design reviews, and consulting to customers. The person in this position will work directly with customers and a Deque team to deliver high-value digital accessibility services to our customers. They will help customers find and fix accessibility issues. A strong candidate for this role will be proactive, a life-long learner, and have a track record of delivering exceptional service, is passionate about digital accessibility, and has a desire to learn and grow in the field. Primary Responsibilities - Perform WCAG assessments on digital assets on the basis of WCAG 2.0, 2.1 Level A/AA, WCAG 2.2 level AA and Section 508, following the Deque Way methodology. - Accurately identify and clearly document accessibility issues - Accurately identify and clearly document remediation recommendations - Demonstrate proficiency with Deque Software Tools - Set up axe Auditor test cases - Run axe DevTools Pro browser extension - Read scan results in axe Monitor - May answer developer, designer, and content contributor questions about accessibility requirements - Perform other duties as assigned Requirements - Minimum of 5 - 8 years of experience in professional digital accessibility testing - Experience performing quality assessments of web pages for WCAG 2.1 A/AA and WCAG 2.2 level AA conformance - Intermediate skill level for performing screen reader testing with at least one of the following screen readers: NVDA, JAWS, VoiceOver, TalkBack - Intermediate/advanced understanding of HTML and CSS - Intermediate knowledge of ARIA - Basic knowledge of how JavaScript impacts the DOM and accessibility - Experience writing accessibility recommendations for remediation - Excellent communication and interpersonal skills Additional Skills - 5+ years of experience in professional digital accessibility testing - Experience evaluating web pages against one or more of the following standards: - Section 508 conformance - EN 301 549 (EU) conformance - Experience testing native mobile apps for accessibility - Experience testing any of the following types of digital documents for accessibility: PDF or Microsoft Office documents (Word, PowerPoint, Excel) - Experience authoring VPATs - Ability to discuss technical issues and recommendations with clients - Detailed knowledge of Deque Software Tools (axe, axe Expert, axe Auditor, and axe Monitor) - Familiarity with agile web development processes, technologies, and tools - IAAP Certifications/Credentials - Certified Professional in Accessibility Core Competencies (CPACC) - Web Accessibility Specialist (WAS) - Accessible Document Specialist (ADS) - Bachelor’s degree or equivalent About Deque www.deque.com Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web. We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone. Job Location - Remote/Hybrid/WFO Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. Thank you for your interest in joining our exciting company!

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team We're on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutions—leveraging both the ServiceNow platform and third-party technologies—that amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products, we're transforming how projects get delivered across the ecosystem. The Role The AI Principle Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. We're looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. What you get to do in this role: - Design and implement AI solutions on the ServiceNow platform - Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases - Developing solutions specific to user requirements gathered in workshops. - Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives - Ensuring that best practices in implementation AI solutions are followed. - Evaluating new technologies and 3rd party AI tools for use in the expert services organization - Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as they release and determining how they can accelerate delivery - Develop deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios Qualifications To be successful in this role you have: - At least 8 years of configuration/development experience for complex, highly capable, solutions - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Maintain at least 2 ServiceNow mainline CIS certifications - Maintain ServiceNow Certified Application Developer (CAD) certification - Act as a technical lead on any engagement - Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. - Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Experience with data management, database design, and database concepts - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Connect chat, agent chat, and virtual agent configuration and design experience - Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) - Strong Javascript skills with practical experience - Experience with Self Hosted implementations and/or Domain Separation is a plus - Experience with data management, database design, and database concepts - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder with the ability to mentor and develop talent - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote

Position Snapshot Location: Portugal Company: Nestlé Business Services (NBS) Full-time/Remote Schedule between 8h30 and 20h30, in shifts, from Monday to Saturday (Sundays + 1 day/week off) Fluent in Portuguese About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms. A day in the life of... - Respond to customer queries via phone and written channels (including social media) in a timely and accurate way - Identify customer needs and help customers use specific features - Encoding internal databases with information about consumers' requests - Share feature requests and effective workarounds with relevant stakeholders - Inform customers about new features, functionalities and campaigns - Follow up with customers to ensure their issues are resolved - Gather consumers' feedback and complete a FAQ database and a knowledge-based documents - Treat serious and sensitive consumer contacts following the specific guidelines - Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner - Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful - Fluent Spoken and Written Knowledge in Portuguese - Ability to adapt tone of voice to different brands and written channels - Experience as a Customer Support Specialist or similar CS role - Customer management orientation - Familiarity with Nestlé industry is a plus - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Multi-tasking abilities - Attention to details What we offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  - Development of expertise in Nestlé’s Shared Services Business - Immersion in a culturally diverse team - Local and international exposure - Flexible working environment - Engagement and wellbeing activities - Competitive salary and annual bonus according to your performance - Meal allowance card - Flex Benefits - at NBS you can choose what benefits are more suitable for you - Make part of the Nestlé Club and get discount in several partners - Free coffee (and good coffee) at the office - Shop with special discounts for employees - Company equipment according to professional needs - Medical support available at the office (in Lisbon) - E-learning courses and training program to get you where you aim to be - Career progression and possibilities for international career

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. OCM & Digital Adoption Consultant (K3-K4) Role Purpose Support the delivery of Organizational Change Management (OCM) and Digital Adoption activities within SAP S/4HANA transformation programs. Working under the direction of the OCM & Digital Adoption Lead, this role focuses on executing change management plans, building training and communication content, configuring and troubleshooting digital adoption tools (WalkMe, Synthesia), and tracking adoption metrics. The consultant operates hands-on across workstreams, ensuring deliverables are produced on time, aligned with SAP Activate phases, and tailored to end-user needs. The consultant brings advanced knowledge of Digital Adoption Platform (DAP) tools and applies design thinking and structured problem-solving to adapt standard frameworks to each client’s context. Exposure to AI-driven adoption tools and a willingness to learn and apply them is expected. Key Accountabilities Business Transformation, Change Management & Digital Adoption - Execute change management activities as defined in the OCM strategy and project plan, aligned with SAP Activate phases. - Support the preparation and maintenance of Change Impact Analyses by gathering input from functional workstreams, documenting impacts by role and process area, and adapting standard CIA frameworks strategically per client context. - Contribute to stakeholder analyses and help maintain stakeholder maps and engagement trackers. - Build and configure digital adoption content within SAP using tools such as WalkMe — including walkthroughs, smart tips, onboarding flows, task lists, and in-app communication — with advanced content editing skills across each DAP tool. - Assist in designing workflow mapping in WalkMe, ensuring guidance flows align with configured SAP business processes. - Troubleshoot uncommon DAP errors independently, identify root causes, and take corrective action without waiting for escalation. - Maintain and update Adoption Dashboards, pulling data on user engagement, proficiency, and process completion rates for review by the Lead. - Coordinate with SAP Functional Consultants, BPOs, and SMEs to validate that in-app guidance accurately reflects configured business processes. Stakeholder Engagement & Communication - Draft communication materials (emails, newsletters, intranet posts, FAQs, video scripts) aligned with the communication plan and approved messaging, demonstrating precise stakeholder communication. - Support the coordination of change agent networks — scheduling meetings, preparing materials, and tracking action items. - Assist in preparing executive-level presentations and SteerCo updates under the direction of the OCM Lead. - Facilitate feedback collection from end users and change agents, consolidating insights for the Lead to act on. Training & Enablement - Develop training content — including e-learning modules, simulation exercises, quick reference guides, job aids, and video content (e.g., Synthesia) — based on the training needs assessment and curriculum defined by the Lead. - Support the execution of Train-the-Trainer sessions by preparing materials, managing logistics, and tracking participant readiness. - Build blended learning assets tailored to roles and proficiency levels, incorporating WalkMe interactive guidance where applicable. - Coordinate training logistics across multiple geographies and languages, including scheduling, room booking, system access, and participant tracking — managing own workload efficiently to avoid impact on project delivery timelines and commercials. - Maintain the training content repository, ensuring version control and alignment with the latest SAP configuration. Measurement & Continuous Improvement - Collect and consolidate adoption data (training completion, WalkMe usage analytics, support ticket trends) into reporting templates. - Flag emerging adoption risks or resistance patterns to the OCM Lead with supporting data and a recommended course of action. - Contribute to lessons-learned sessions and post-go-live retrospectives with structured observations. - Support hypercare activities by monitoring user issues, triaging adoption-related tickets, and updating guidance content as needed Key Competencies and Skills: OCM Methodology: Working knowledge of ADKAR, SAP Activate OCM tasks, and change impact analysis techniques. Able to adapt standard frameworks strategically per client context. Digital Adoption Tools: Advanced knowledge of DAP tools. Hands-on ability to build, edit, and configure WalkMe content (walkthroughs, smart tips, launchers, workflow mapping). Able to troubleshoot uncommon DAP errors and resolve independently. Training Development: Ability to create role-based training materials across formats (e-learning, classroom, simulation, job aids, video). Communication: Precise stakeholder communication; ability to draft clear, audience-appropriate content with minimal revision. Analytics & Reporting: Comfortable working with dashboards, Excel, and adoption analytics to produce status reports. SAP Familiarity: Basic understanding of SAP S/4HANA navigation and core modules sufficient to build contextual guidance. AI Curiosity: Willingness to learn and apply AI tools (e.g., GenAI for content creation, analytics) to improve efficiency and adoption outcomes. Design Thinking & Problem-Solving: Demonstrates structured problem-solving and design thinking in approaching deliverables and client challenges. Self-Management & Commercial Awareness: Independently organizes self and resources efficiently to avoid impact on project delivery and commercials. Manages own task backlog with accountability for results. Collaboration: Effective team player; able to work across functional workstreams and with client-side stakeholders. Syntax Values: Displays and exhibits the Syntax core values of integrity, quality, responsibility, simplicity and generosity daily and works to perfect them. This includes acting with transparency, delivering high-quality work, taking accountability, communicating clearly, and supporting colleagues. Experience & Profile Years of Experience: 4-6 years in transformation delivery (OCM / Digital Adoption). Delivery Track Record: Established experience owning low-complexity domain deliverables end-to-end. Posture: Competent Practitioner — coordinates planning, execution, and reporting with accountability for results. Reporting & Collaboration Reports to: OCM & Digital Adoption Lead (K5-K6) Works closely with: SAP Functional Consultants, BPOs, SMEs, Training Lead, Communication Lead, Change Agents Client interaction: Operational-level — end users, super users, change agents, BPOs. Limited direct executive exposure (supported by Lead). Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!