This is a remote/work from home position! Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities across 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Vyve serves areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The RSR serves as the primary point of contact via telephone with customers, expected to handle all call types and save/sell appropriate services to customers. The RSR is accountable to achieving daily, weekly, and/or monthly sales and retention goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The RSR routinely answers inbound calls and performs at multiple task levels with computer and software applications for 8 to 10 hours per day while in a seated position. Job Duties and Responsibilities - Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers. - Achieves sales and retention goals for percentage and volume - Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company. - Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services. - Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements. - Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve. - Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities. - Follows up on customer-related issues, including processes involving other departments. - Treats all company employees, customers and vendors with respect - Performs other duties as required. Required Qualifications: - High School Diploma or equivalent, Associate’s Degree preferred - Minimum 1-year experience in sales, a customer-facing environment, in-person or call center. - Ability to learn quickly and deal with complex technology changes - Exceptional interpersonal skills and excellent communication (verbal and written) skills - Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc) - Excellent organizational skills and the ability to self-manage your line of business Preferred Qualifications: - Previous sales experience in a goal-oriented environment. - Previous call center experience - Previous experience selling with an established sales process Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. This is a fully remote/work from home position. Call Center Agent This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with: - Finding and purchasing Vyve products and services, - Billing inquiries and processing payments, and - Troubleshooting basic technical issues they have with their phone, internet or cable services. A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs. What Vyve wants… - Attitude. Display a great positive outlook with an enthusiasm for sales and customer service. - Drive. Enjoy working in a rewarding, fast-paced sales environment - Perseverance. Perform well under pressure - Flexibility. Adapt to evolving business needs - Aptitude. Support operations by assisting customers with basic technical questions. Who you are... - Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology - Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred. - Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them. - Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile. What’s in it for you… - Culture. A fun and supportive team to be a part of - Support. Supervisors and managers that care about your personal success and growth - Advancement. Significant training and assistance to be successful - Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay. - Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) - Compensation. Base pay plus commission that puts you in the driver’s seat of how much you earn - Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services. Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Job Description and Requirements Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (timeframe will vary). Training will take place at the RBFCU Administrative Service Center (main campus): 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). - Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches and internal departments through multiple communication channels. Process a variety of transactions and inquires in accordance with policies, procedures, regulatory laws with supervision. Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience. Essential Functions and Responsibilities: - Responsible for creating an exceptional member experience and non-members through all contact center channels. - Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment. - Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws. - Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information. - Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries. - Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. - Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU. - Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts. - Strive to meet or exceed department goals and objectives through key performance indicators and core values. - All other duties as assigned (note: essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice). Requirements: - High School Diploma or GED - 6 months of work experience in a Call Center or Financial Institution OR Customer Service - Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.) - Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail - Attendance and promptness is pertinent - Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form - Ability to handle problems involving several concrete variables in standardized situations Skills: - Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment - To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills - Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department - Self-initiate and apply logic to problem solve with few concrete variables Preferred: - Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• Support FMC’s Call Center operations • Provide exceptional service to our customers • Answer inbound and make outbound calls • Respond to customer requests within set timeframes • Deliver an exceptional quality of service to every customer • Provide information and knowledgeable assistance by pulling up loan information • Adhere to schedules, multitask, and meet deadlines • Work as part of a dedicated team to explain policies and procedures • Build positive and pleasant relationships with customers