Role Description Come work as a Substance Use Support Recovery & Treatment Psychiatrist with Vancouver Coastal Health (VCH)! Support patients with concurrent disorders on their path to recovery. We are looking for a psychiatrist to support our clinical teams providing care at our VCH contracted substance use treatment beds. All patients are connected to primary care and addiction medicine support while at the facilities for their 90-day treatment program. - See patients in consultation to provide diagnostic clarity and make medication recommendations. - Successful applicants are not expected to provide addiction medicine care or prescribe opioid agonist therapy (OAT). - Expected to see patients in early recovery from substance use. - Care is provided virtually to 4 sites either 2 half days or 1 full day per month. - Successful applicants can either work from home or from a VCH office space. Qualifications - Current College of Physicians of BC (CPSBC) – Full - Canadian Medical Protective Association (CMPA) - Mandatory - Fellow of the Royal College of Physicians of Canada (FRCPC) - Mandatory Requirements - Resume and cover letter are required to apply for this position. - As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. - Collecting these records will allow for offering of any missing vaccines and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. - New hires and appointments to Vancouver Coastal Health will be asked to provide this information as part of the onboarding process. Benefits - Grow your career with employer-paid training and leadership development opportunities. - Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families. - Award-winning recognition programs to honour staff, medical staff and volunteers. - Access to exclusive discount offers and deals for VCH staff.

Role Description We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast typist with a helpful attitude and great written communication — we want to hear from you. - Respond to patient and client inquiries in real time via live chat - Provide helpful information on services, scheduling, and billing - Handle multiple chat conversations simultaneously with professionalism - Document all interactions accurately in our support system - Escalate unresolved issues to the appropriate department - Maintain patient privacy and confidentiality per HIPAA guidelines Qualifications - 1+ year of chat support or online customer service experience - Excellent written communication and grammar skills - Typing speed of 45+ WPM with accuracy - Comfortable managing multiple chats at once - Reliable internet and a quiet home workspace - Medical or healthcare background is a plus but not required Company Description

• Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms. • Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. • Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. • Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. • Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations • Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. • Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. • Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. • Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. • Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery.

Role Description We are currently seeking reliable and client-focused individuals to join our team as Remote Customer Experience Associates. In this role, you will support clients by providing clear communication, coordinating requests, and helping ensure a smooth and well-organized experience from start to finish. This fully remote position is ideal for someone who enjoys helping others, staying organized, and working independently while maintaining a high level of professionalism. You'll play an important role in keeping communication flowing, details accurate, and client needs supported throughout the process. Training and ongoing support are provided to help you succeed in this role. - Respond to client inquiries with timely, clear, and helpful communication - Coordinate requests, scheduling, and confirmations - Gather and organize important client details - Maintain accurate and up-to-date records - Follow up as needed to ensure all tasks and requests are completed - Help create a smooth, positive experience for each client Qualifications - Strong communication and organizational skills - Detail-oriented with a focus on accuracy - Dependable and able to manage responsibilities independently - Comfortable using digital tools and working remotely - Customer service or support experience is a plus, but not required Requirements - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, Spain, Mexico, or LATAM regions Benefits - 100% remote, work-from-home flexibility - Flexible scheduling options - Step-by-step training and onboarding - Ongoing support and access to team resources - Opportunity for growth within a supportive team environment