Mercier Consultancy MD is excited to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in stunning Greece. This position is ideal for individuals passionate about digital entertainment and delivering exceptional customer support. As a representative, you will assist customers in Croatian with their inquiries regarding streaming services. Key Responsibilities - Handle customer inquiries related to streaming service subscriptions, content access, billing, and technical issues via phone, email, and chat in Croatian. - Provide clear and helpful guidance on account management, service features, and troubleshooting steps. - Resolve customer complaints and issues efficiently to ensure high satisfaction levels. - Document all customer interactions accurately in the CRM system. - Collaborate with internal teams to improve customer experience and service delivery. - Stay up-to-date with streaming service updates, new releases, and industry trends to assist customers effectively.

• Keep projects on track by maintaining and updating schedules in Primavera P6 • Drive team efficiency by managing Jira workflows, tasks, and dashboards • Monitor permit progress, ensuring submissions, approvals, and deadlines stay on schedule • Partner with engineering and project teams to support day-to-day project execution • Provide hands-on administrative and operational support across assigned offices • Manage day-to-day office needs to ensure smooth operations • Coordinate meetings, track action items, and help keep teams aligned • Support data entry, documentation, and reporting to maintain accurate project records • Identify opportunities to streamline processes and improve overall team productivity • Perform additional administrative and operational duties as needed.

Mercier Consultancy MD is excited to offer a rewarding opportunity for Croatian Speaking Customer Service Representatives to join a leading Airline Company based in Athens, Greece. This role is ideal for individuals passionate about the aviation industry and delivering exceptional customer service. As a representative, you will assist Croatian-speaking customers with various inquiries related to airline services, bookings, and travel information. Key Responsibilities - Handle customer inquiries about flight bookings, schedules, ticketing, and baggage policies via phone, email, and chat in Croatian. - Provide clear and accurate information regarding airline products, services, and travel requirements. - Assist passengers with resolving booking issues, cancellations, and changes efficiently. - Address customer complaints and concerns promptly, ensuring a positive customer experience. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with airline operational teams to enhance service delivery and problem resolution. - Stay up-to-date with airline policies, industry regulations, and travel advisories.

Mercier Consultancy MD is excited to offer a rewarding opportunity for Croatian Speaking Customer Service Representatives to join a leading Airline Company based in Athens, Greece. This role is ideal for individuals passionate about the aviation industry and delivering exceptional customer service. As a representative, you will assist Croatian-speaking customers with various inquiries related to airline services, bookings, and travel information. Key Responsibilities - Handle customer inquiries about flight bookings, schedules, ticketing, and baggage policies via phone, email, and chat in Croatian. - Provide clear and accurate information regarding airline products, services, and travel requirements. - Assist passengers with resolving booking issues, cancellations, and changes efficiently. - Address customer complaints and concerns promptly, ensuring a positive customer experience. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with airline operational teams to enhance service delivery and problem resolution. - Stay up-to-date with airline policies, industry regulations, and travel advisories.