• Build, optimize, and scale email/SMS flows and campaigns • Design post-purchase and LTV journeys that drive true repeat demand • Manage segmentation, behavioral triggers, predictive audiences • Maintain balanced flow vs campaign revenue share • Maintain list health & deliverability (non-negotiable expectation) • Analyze performance across Klaviyo, Shopify, and Hiro Analytics • Identify opportunities linked to LTV growth, repeat rate, and time-to-second-order • Present account insights clearly — what happened and why it matters • Provide inputs that help Growth Strategists scale profitably • Run meaningful, hypothesis-driven tests • Every test includes: hypothesis, success metric, and decision timeline • Document findings into team playbooks and best practices • Build trust and rapport with clear, strategic communication • Lead retention strategy meetings • Provide forward planning and strategic clarity • Support cross-channel alignment for unified growth outcomes • Share insights, elevate peers, and contribute to teamwide improvement • Stay ahead of platform changes and evolving lifecycle benchmarks

Are you looking to join an elite eCommerce Growth Agency with a strong culture and a real progression path? We hope so. And if you’re the Retention Strategist A-Player we’re looking for… we’ll do exceptional work together. This is a fully remote role. We are the US & Australia’s premiere eCommerce Growth Agency and a Premium Klaviyo, Google + Meta Partner, working with elite DTC brands across North America and Australia. In the last three years we’ve grown into a 90+ person global team and picked up awards along the way: - Anthill’s Top 100 Coolest Companies - AFR 100 Fast Starters - Top 100 Young Entrepreneurs - Finalists for multiple growth awards Our reputation was built on world-class social advertising. Our future is built on multi-channel growth, and Retention (Email/SMS) is now a critical engine in our Growth Model. We partner with amazing eCommerce brands like Mister Zimi, July, Silly George, Geedup, Swankaposh, Alpha Lion, and dozens more. We’re growing fast — and Retention is becoming one of the most strategically important teams inside the agency. What We’re Looking For With a focus across Fashion, Apparel, Beauty, Health, Jewelry, and Lifestyle brands — we’re searching for a Retention Strategist who isn’t just a Klaviyo operator, but a true growth partner. Someone who can: - Improve LTV, not just “run flows” - Improve repeat demand and customer value - Spot problems before they happen (deliverability, list decay, TTSO, revenue mix) - Bring commercial clarity to every meeting - Run tests with a real hypothesis and success metric - And document results into “Braggable Wins” that fuel agency authority If you only want to “send campaigns,” this job is not for you. If you want to grow brands, you’ll love this. Why This Role Matters We’re evolving from a channel-based agency → a profit & lifecycle growth partner. Your role is to turn lifecycle marketing into: - Increased customer lifetime value - Faster repeat purchases - Stronger contribution margin - Support for paid acquisition scale - Profit stability for our clients You are not an isolated channel. You are part of the client’s growth engine. What You Will Do: Lifecycle Strategy & Execution - Build, optimize, and scale email/SMS flows and campaigns - Design post-purchase and LTV journeys that drive true repeat demand - Manage segmentation, behavioral triggers, predictive audiences - Maintain balanced flow vs campaign revenue share - Maintain list health & deliverability (non-negotiable expectation) Data Analysis & Commercial Insight - Analyze performance across Klaviyo, Shopify, and Hiro Analytics - Identify opportunities linked to LTV growth, repeat rate, and time-to-second-order - Present account insights clearly — what happened and why it matters - Provide inputs that help Growth Strategists scale profitably Testing & Learning Velocity - Run meaningful, hypothesis-driven tests - Every test includes: hypothesis, success metric, and decision timeline - Document findings into team playbooks and best practices Client Relationship & Communication - Build trust and rapport with clear, strategic communication - Lead retention strategy meetings - Provide forward planning and strategic clarity - Support cross-channel alignment for unified growth outcomes Kaizen Mindset & Team Contribution - Share insights, elevate peers, and contribute to teamwide improvement - Stay ahead of platform changes and evolving lifecycle benchmarks To be considered, please provide a brief 2-min introductory video along with your cover letter and resume.

Are you looking to join an elite eCommerce Growth Agency with a strong culture and a real progression path? We hope so. And if you’re the Retention Strategist A-Player we’re looking for… we’ll do exceptional work together. This is a fully remote role. We are the US & Australia’s premiere eCommerce Growth Agency and a Premium Klaviyo, Google + Meta Partner, working with elite DTC brands across North America and Australia. In the last three years we’ve grown into a 90+ person global team and picked up awards along the way: - Anthill’s Top 100 Coolest Companies - AFR 100 Fast Starters - Top 100 Young Entrepreneurs - Finalists for multiple growth awards Our reputation was built on world-class social advertising. Our future is built on multi-channel growth, and Retention (Email/SMS) is now a critical engine in our Growth Model. We partner with amazing eCommerce brands like Mister Zimi, July, Silly George, Geedup, Swankaposh, Alpha Lion, and dozens more. We’re growing fast — and Retention is becoming one of the most strategically important teams inside the agency. What We’re Looking For With a focus across Fashion, Apparel, Beauty, Health, Jewelry, and Lifestyle brands — we’re searching for a Retention Strategist who isn’t just a Klaviyo operator, but a true growth partner. Someone who can: - Improve LTV, not just “run flows” - Improve repeat demand and customer value - Spot problems before they happen (deliverability, list decay, TTSO, revenue mix) - Bring commercial clarity to every meeting - Run tests with a real hypothesis and success metric - And document results into “Braggable Wins” that fuel agency authority If you only want to “send campaigns,” this job is not for you. If you want to grow brands, you’ll love this. Why This Role Matters We’re evolving from a channel-based agency → a profit & lifecycle growth partner. Your role is to turn lifecycle marketing into: - Increased customer lifetime value - Faster repeat purchases - Stronger contribution margin - Support for paid acquisition scale - Profit stability for our clients You are not an isolated channel. You are part of the client’s growth engine. What You Will Do: Lifecycle Strategy & Execution - Build, optimize, and scale email/SMS flows and campaigns - Design post-purchase and LTV journeys that drive true repeat demand - Manage segmentation, behavioral triggers, predictive audiences - Maintain balanced flow vs campaign revenue share - Maintain list health & deliverability (non-negotiable expectation) Data Analysis & Commercial Insight - Analyze performance across Klaviyo, Shopify, and Hiro Analytics - Identify opportunities linked to LTV growth, repeat rate, and time-to-second-order - Present account insights clearly — what happened and why it matters - Provide inputs that help Growth Strategists scale profitably Testing & Learning Velocity - Run meaningful, hypothesis-driven tests - Every test includes: hypothesis, success metric, and decision timeline - Document findings into team playbooks and best practices Client Relationship & Communication - Build trust and rapport with clear, strategic communication - Lead retention strategy meetings - Provide forward planning and strategic clarity - Support cross-channel alignment for unified growth outcomes Kaizen Mindset & Team Contribution - Share insights, elevate peers, and contribute to teamwide improvement - Stay ahead of platform changes and evolving lifecycle benchmarks To be considered, please provide a brief 2-min introductory video along with your cover letter and resume.

Open Talent Pipeline — We hire for this role throughout the year. Applications are reviewed during hiring cycles that may take approximately 6–8 weeks. We encourage qualified candidates to apply at any time. Help Keep a Fast-Growing eCommerce Business Running Smoothly At Hadley Designs, we are seeking a Virtual Ecommerce Coordinator to support core operational functions across the business. This role is ideal for dependable, detail-oriented support professionals who thrive in structured environments and take ownership of clearly defined responsibilities. As a key part of our operations team, you will be entrusted with specific tasks within one or more functional areas, ensuring that they are executed accurately, consistently, and on time with minimal oversight. This role emphasizes reliability, follow-through, and clear accountability within your defined scope of responsibilities. Over time, you will also have the opportunity to contribute to improving workflows and documentation within your area, helping strengthen operational consistency as the business grows. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed to foster confidence and connection, transforming the way children experience learning. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families. Your Role and Responsibilities As the Virtual Ecommerce Coordinator, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas. Your responsibilities may include: - Customer Support and Order Management: Assisting with customer inquiries and managing the order process efficiently. - Account Health Monitoring and Basic Reporting: Keeping track of accounts and providing basic performance reports. - Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and coordinating basic aspects of supply chain management. - Data Entry, Reconciliation, and System Updates: Maintaining accurate data and ensuring that systems are up to date. - Basic Accounting or Finance Support: Assisting with basic financial tasks such as tracking expenses or processing invoices. - Maintaining SOPs and Internal Documentation: Keeping standard operating procedures (SOPs) and documentation current and accessible. - Executing Assigned Processes: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions. What Success Looks Like - Tasks are completed accurately, on time, and without needing rework. - Data, reports, and documentation are reliable and up to date. - Issues are surfaced early with clear context and recommended next steps. - Small improvements to processes are made over time, contributing to efficiency. - The team relies on your consistency, accuracy, and follow-through.