Job Closed

This listing is no longer active.

EnergyElephant logo
EnergyElephant

Make Better Energy & Carbon Decisions Using Data. Inspiring climate action software.

Service Delivery Manager

Location

United States

Posted

50 days ago

Salary

$92K - $100K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Service Delivery Manager

EnergyElephant

• Define, document, and continuously refine service delivery workflows, including standard units of work and operating procedures • Plan and actively manage team capacity and headcount to balance demand across complex, competing priorities • Own and enforce the one (1) business day SLA for all customer-facing tickets, including real-time queue monitoring and corrective action • Ensure delivery commitments are predictable and consistently met through disciplined prioritization and execution • Monitor and report on delivery performance using metrics, dashboards, and operational reviews • Lead performance management, including goal setting, coaching, feedback, and formal improvement plans • Create and reinforce a culture of accountability, ownership, and measurable results • Manage subcontracted service partners, including coordination, performance tracking, and accountability to quality and turnaround standards • Serve as a primary escalation point for customer delivery issues, leading resolution with clarity and cross-functional alignment • Drive continuous improvement initiatives, including process analysis and time/motion studies • Identify and eliminate operational friction to improve throughput, quality, and team sustainability • Design and implement foundational processes and operating rhythms that enable scalable growth • Partner cross-functionally with Sales, Product, and Customer Success to align priorities and expectations • Translate strategy into execution by supporting organizational change and adoption at the team level

Job Requirements

  • 3–4+ years of experience leading service delivery, operations, or managed services teams in a complex, high-volume environment (SaaS preferred)
  • Experience managing recurring, contracted service delivery work tied to assigned customers (beyond ticket-based support)
  • Proven success introducing structure, process, and accountability in evolving or previously informal environments
  • Strong operational leadership skills, including capacity planning, prioritization, and delivery against defined outcomes
  • Demonstrated ownership of performance management, including coaching, corrective action, and improvement plans
  • Experience designing and managing complex, end-to-end workflows across multiple work types and priorities
  • Experience managing outsourced service partners or BPO relationships, including shared accountability models
  • Process improvement expertise using Lean, Six Sigma, ITIL, or similar methodologies
  • Familiarity with billing and payment-related workflows, including exception handling and escalations (preferred)

Benefits

  • 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
  • Company-paid Life & LTD Insurance for peace of mind
  • Adoption Grants and paid leave to support your growing family
  • Wellness program offerings designed to strengthen your physical and mental health and overall well-being
  • 401(k) with a 3% company match
  • Monthly Connectivity Stipend so you can work seamlessly from anywhere
  • Emergenetics Development Program to help you understand and leverage your strengths
  • Tuition Assistance to fuel your continued learning and career growth
  • Flexible Time Off so you can recharge and enjoy life outside of work
  • A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
  • Charitable contributions & matched giving to amplify your impact
  • Paid community service hours—because giving back matters

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 201-500

Recovery Manager – Stark, Summit, Columbiana, Mahoning, Portage, and Wayne Counties, Ohio Company: CareStar, Inc. Location: Stark, Summit, Columbiana, Mahoning, Portage, and Wayne Counties, Ohio Job Type: Full-Time | Remote with Field Visits Industry: Healthcare / Social Services / Case Management About the Opportunity at CareStar Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Recovery Manager to join our Specialized Recovery Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Recovery Manager, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community. Key Responsibilities - Conduct face-to-face eligibility evaluations and assessments (e.g., Adult Needs and Strengths Assessment) - Develop and maintain individualized, person-centered care plans - Coordinate and authorize services across behavioral health, medical, and community-based systems - Assist individuals in accessing Medicaid and other essential services - Monitor service delivery and ensure compliance with program guidelines - Serve as the lead advocate and care coordinator for each participant - Adhere to the CareStar Rule in performance of job responsibilities. - Understand and comply with CareStar Policies and Procedures. - Maintain confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. - Follow the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc. Minimum Qualifications - Bachelor’s degree in Social Work, Counseling, Psychology, Nursing, or a related field - Preferred: Licensed Social Worker (LSW) or Registered Nurse (RN) - Minimum 3 year of experience in home and community-based services (within the last 5 years) - Experience working with individuals with chronic conditions or severe and persistent mental illness - Strong knowledge of Medicaid, behavioral health systems, and local community resources Why Join CareStar? - Remote flexibility with meaningful community engagement - Competitive salary based on experience and education - Comprehensive benefits: Medical, dental, vision, life insurance - 401(k) with a generous company match - Paid time off + 10 paid holidays - Employee Stock Ownership Plan (ESOP) – become a part-owner in the company - Supportive, mission-driven culture focused on improving lives Apply Today Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.

United States
ISG logo

Senior Manager, SOC 2 (CPA license)

ISG

ONE COMPANY. ONE LOGO. ONE PARTNER. | Building VALUE in Insurance | Comprehensive Claim Mitigation Solutions

Manager50 days ago
Full TimeRemoteTeam 1,001-5,000Since 1995H1B Sponsor

• The Senior Manager – SOC 1 / SOC 2 oversees multiple System and Organisation Controls (SOC) examination engagements within the firm’s assurance practice • This role manages the planning, execution, and delivery of SOC 1 and SOC 2 attestation engagements, ensuring compliance with AICPA attestation standards and firm quality requirements • The Senior Manager serves as a key client contact, guiding SOC reporting requirements, control design, and compliance expectations • This role oversees engagement teams, reviews technical work, and ensures high-quality delivery across engagements • In addition to engagement delivery, the Senior Manager supports practice growth, contributes to business development efforts, and plays a critical role in developing Managers and junior staff within the SOC practice.

India
Full TimeRemoteTeam 201-500

Recovery Manager – Crawford and Surrounding Counties, Ohio Company: CareStar, Inc. Location: Crawford and Surrounding Counties, Ohio (and surrounding areas) Job Type: Full-Time | Remote with Field Visits Industry: Healthcare / Social Services / Case Management About the Opportunity at CareStar Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Recovery Manager to join our Specialized Recovery Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Recovery Manager, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community. Key Responsibilities - Conduct face-to-face eligibility evaluations and assessments (e.g., Adult Needs and Strengths Assessment) - Develop and maintain individualized, person-centered care plans - Coordinate and authorize services across behavioral health, medical, and community-based systems - Assist individuals in accessing Medicaid and other essential services - Monitor service delivery and ensure compliance with program guidelines - Serve as the lead advocate and care coordinator for each participant - Adhere to the CareStar Rule in performance of job responsibilities. - Understand and comply with CareStar Policies and Procedures. - Maintain confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. - Follow the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc. Minimum Qualifications - Bachelor’s degree in Social Work, Counseling, Psychology, Nursing, or a related field - Preferred: Licensed Social Worker (LSW) or Registered Nurse (RN) - Minimum 3 year of experience in home and community-based services (within the last 5 years) - Experience working with individuals with chronic conditions or severe and persistent mental illness - Strong knowledge of Medicaid, behavioral health systems, and local community resources Why Join CareStar? - Remote flexibility with meaningful community engagement - Competitive salary based on experience and education - Comprehensive benefits: Medical, dental, vision, life insurance - 401(k) with a generous company match - Paid time off + 10 paid holidays - Employee Stock Ownership Plan (ESOP) – become a part-owner in the company - Supportive, mission-driven culture focused on improving lives Apply Today Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.

United States
Full TimeRemoteTeam 201-500

Recovery Manager – Muskingum and Surrounding Counties, Ohio Company: CareStar, Inc. Location: Muskingum and Surrounding Counties, Ohio (and surrounding areas) Job Type: Full-Time | Remote with Field Visits Industry: Healthcare / Social Services / Case Management About the Opportunity at CareStar Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Recovery Manager to join our Specialized Recovery Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Recovery Manager, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community. Key Responsibilities - Conduct face-to-face eligibility evaluations and assessments (e.g., Adult Needs and Strengths Assessment) - Develop and maintain individualized, person-centered care plans - Coordinate and authorize services across behavioral health, medical, and community-based systems - Assist individuals in accessing Medicaid and other essential services - Monitor service delivery and ensure compliance with program guidelines - Serve as the lead advocate and care coordinator for each participant - Adhere to the CareStar Rule in performance of job responsibilities. - Understand and comply with CareStar Policies and Procedures. - Maintain confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. - Follow the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc. Minimum Qualifications - Bachelor’s degree in Social Work, Counseling, Psychology, Nursing, or a related field - Preferred: Licensed Social Worker (LSW) or Registered Nurse (RN) - Minimum 3 year of experience in home and community-based services (within the last 5 years) - Experience working with individuals with chronic conditions or severe and persistent mental illness - Strong knowledge of Medicaid, behavioral health systems, and local community resources Why Join CareStar? - Remote flexibility with meaningful community engagement - Competitive salary based on experience and education - Comprehensive benefits: Medical, dental, vision, life insurance - 401(k) with a generous company match - Paid time off + 10 paid holidays - Employee Stock Ownership Plan (ESOP) – become a part-owner in the company - Supportive, mission-driven culture focused on improving lives Apply Today Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.

United States