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FamilyWell Health

Exceptional behavioral health services for pregnant & postpartum patients. (We're hiring!)

Director of Revenue Cycle Management

DirectorDirectorFull TimeRemoteLeadTeam 11-50Since 2022H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

73 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director of Revenue Cycle Management

FamilyWell Health

• Own and optimize the end-to-end revenue cycle, including insurance verification, charge capture, billing, payment posting, AR follow-up, and patient collections • Drive improvements in cash flow, net collections, and operational efficiency • Identify and resolve bottlenecks to support scalability • Oversee provider credentialing, re-credentialing, and payer enrollment across all states and payers • Ensure timely payer setup to support market expansion and provider onboarding • Maintain payer readiness across all markets • Establish and monitor key RCM KPIs, including delivering regular reporting with actionable insights and clear recommendations • Proactively identify risks and implement solutions • Lead denial reduction efforts through root-cause analysis, appeals, and payer escalation • Partner cross-functionally to address upstream drivers of denials • Ensure accurate and timely resolution of claims • Advise and support partner practices on Collaborative Care Model (CoCM) • Oversee workflows for documentation, time tracking, and payer requirements • Maintain compliance with CMS, Medicaid, and commercial payer guidelines • Develop and enforce standard operating procedures (SOPs) • Lead RCM technology optimization across EHR, clearinghouse, and billing platforms • Partner with Product and Engineering to improve automation and system performance

Job Requirements

  • 7–10+ years of experience in Revenue Cycle Management, with progressive leadership experience
  • Deep expertise in medical billing, payer operations, and multi-state credentialing
  • Experience in behavioral health and/or CoCM billing strongly preferred
  • Proven ability to improve collections, reduce denials, and optimize AR performance
  • Strong analytical mindset with the ability to translate data into action
  • Experience working with RCM systems, EHRs, and billing platforms
  • Demonstrated success leading cross-functional initiatives in a scaling organization
  • Excellent communication, leadership, and organizational skills
  • CPC certification a plus

Benefits

  • Be part of a mission-driven company improving access to women’s mental health care
  • Help build and scale critical infrastructure in a high-growth environment
  • Work alongside a collaborative, cross-functional leadership team
  • Make a direct impact on patient access, provider experience, and financial sustainability

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