Role Description The Intake Representative - Insurance Verification is responsible for verifying detailed benefits and authorizations requirements for a high volume of patients. The position requires attention to detail, the ability to multitask, and a sense of urgency. - Verifying correct patient information, including insurance benefits and authorization requirements for permanent and transient patients. - Submitting required authorizations timely and following up on determinations when needed. - Updating patient information in a timely manner to avoid delays in billing cycles. - Contacting the admissions team and/or clinical personnel to obtain missing or incorrect information during initial verification. - Verifying accuracy of data and updating accounts based off weekly audits. - Updating patient accounts with newly acquired information and notifying appropriate personnel if claims require rebilling or require voiding and regenerating. - Keeping up to date on COB rules according to insurance guidelines and requirements. - Maintaining a professional work relationship with all facility and office staff; developing effective relationships at all levels of the organization. MUST HAVE prior insurance verification experience Insurance verifications for existing patients; troubleshooting and next level verification Qualifications - High school diploma or equivalent. - Knowledge of various health insurance programs and the medical insurance industry preferred. - Previous experience verifying detailed insurance benefits and authorization requirements preferred. - Knowledge of medical terminology and government/private insurer rules and regulations. - Must have intermediate computer skills, including Microsoft Office (Word, Excel, Outlook); working knowledge of Internet for business use. - Requires research and exceptional organization skills to manage a large patient load. - Ability to work in a fast-paced environment, deadline driven environment.

We are looking for a Business Consultant with deep Insurance Practice expertise to act as a trusted advisor to clients and an integral partner to Sales, Product, Pre-sale and Delivery teams. This role sits at the intersection of pre‑sales, and industry thought leadership, supporting both new business growth and the successful evolution of existing customer relationships. You will bring strong domain knowledge across the insurance value chain and play a critical role in shaping client solutions, influencing sales strategy, and ensuring Sapiens’ products and services align with market needs, regulatory requirements, and customer outcomes. Location: UK / Europe (with travel requirements being 30-50% of the time) Key Responsibilities: Pre‑Sales & Go‑to‑Market Support - Act as a subject‑matter expert during pre‑sales engagements, doing platform demos, supporting solution positioning, customer discussions, and product demonstrations. - Lead or contribute to Proof of Concept (PoC) definition, ensuring clear scope, objectives, and success criteria. - Provide sales strategy consultancy, helping account teams align solutions to customer business challenges and strategic priorities. - Own or contribute to RFI/RFP responses, ensuring accuracy, differentiation, and strong alignment to customer requirements. Solution Design & Delivery Enablement - Lead blueprint planning and execution, translating business requirements into structured solution designs. - Support project consultancy activities across the customer lifecycle, from early engagement through delivery and expansion. - Collaborate with internal stakeholders to ensure solutions are realistic, scalable, and aligned to Sapiens’ delivery capabilities. Industry, Regulation & Thought Leadership - Provide guidance on regulatory and compliance considerations, ensuring solutions reflect current and emerging insurance regulations. - Deliver business training to internal teams and customers, sharing industry best practices and solution understanding. - Represent Sapiens at industry conferences and events, contributing to thought leadership and market presence. Key Skills & Experience required: Essential - Strong understanding of the Life Insurance & Pensions marketplace, including core insurance processes and operating models. - Proven experience in software solution sales, implementation, or consultancy within the financial services or insurance sector. - Proven track record working for a Born‑in‑the‑Cloud or Cloud‑Native technology company, ideally within SaaS, insurance platforms, digital transformation, or cloud‑based ecosystems. - Ability to engage confidently with senior stakeholders, including management and C‑level executives. - Strong presentation and communication skills, with the ability to translate complex concepts into clear business value. - Self‑starter with a proactive, solutions‑oriented mindset. - Comfortable working in a matrix, international environment with diverse cultures and stakeholders. Desirable - Account management or business development experience within enterprise clients. - Demonstrated track record of supporting revenue growth and sustainable customer value. - Experience with consultative solution selling and collaborative deal shaping. - Experience contributing to product strategy, roadmap discussions, or analyst engagement. Lisa.smith@sapiens.com is your contact for any questions. We kindly ask that you apply via our website or LinkedIn.

Summary/Objective Under limited supervision the Insurance Follow-up Specialist reviews and manages the billing and collections for hospitals and physicians. This type of specialist acts as an intermediary between the medical institution, patients, and the insurance agency. They assist in filing insurance claims, determining correct reimbursements/ adjustment/write-offs, and denial management. They also analyze plans to determine which benefits are covered, submit secondary insurance claims, generate patient statements, and follow-up on those submissions. Essential Job Functions - Work with insurance companies on behalf of hospitals and physician practices to resolve outstanding issues. - Analyze claims (denial/non-denial) in practice management systems, internal system and direct toward resolution (Payment, Adjustment & self-pay). - Technical billing and denial follow-up on all assigned payer claims - Call Payer (Insurance/ third parties) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). - Identify potential process improvements, trends, issues and escalate to Supervisor. - Be part of initial and all ongoing training session to enhance knowledge of RCM processes. - Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions. - Identify trends/payer issues and escalate complex payer issues to the lead billing specialist, as necessary. - Maintain a working knowledge of client policies and procedures. Follow the Workflow documentation like SOP’s Update tracker, Issue Log and Trend logs. - Maintain quality standards as determined by management. - Assist the Manager or Team Lead in working priority reports promptly, effectively, and efficiently. - Maintain accurate records within a collections database. - Be a mentor to new employees and assist in their training and development. - Performs other duties as directed. - Perform duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance. Key Success Indicators/Attributes - Ability to prioritize and multi-task in a fast-paced, changing environment. - Demonstrate ability to work in all work types and specialties. - Demonstrate ability to self-motivate, set goals, and meet deadlines. - Demonstrate leadership, mentoring, and interpersonal skills. - Demonstrate excellent presentation, verbal and written communication skills. - Ability to develop and maintain relationships with key business partners by building personal credibility and trust. - Maintain courteous and professional working relationships with employees at all levels of the organization. - Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. - Demonstrate excellent analytical, critical thinking and problem-solving skills. - Manage the Individual KRA’s as per the provided metrics. - Understand client requirements and specifications of the project & Ensure targeted collections are met on a daily / monthly basis. - Meet the productivity targets of clients within the stipulated time. Ensure timely follow up on pending claims and to prepare and Maintain individual status reports. - Skill in operating a personal computer and utilizing a variety of software applications is essential. - Knowledge of coding convention and rules established by the AHIMA, American Medical Association (AMA), the American Hospital Association (AHA) and the Center for Medicare and Medicaid (CMS), for assignment of diagnostic and surgical procedural codes is an added advantage. - Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting medical records and the impact on reimbursement and accreditation is an added advantage. Supervisory Responsibility No Work Environment This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Schedule is M-F 8am-4pm EST without a lunch, with a lunch it is M-F 8am-430pm EST. This position occasionally requires long hours and weekend work. Travel Minimal travel required; up to 5% Required Education and Experience Knowledge of medical and insurance terminology such as CPT, ICD-9, ICD-10, HCPCS, co-pay, deductible or co-insurance, and full understanding of hospital/physician billing. Minimum 1-2 years’ experience in Medical Billing/Coding and experience with standard office software products. High School diploma or equivalent. Preferred Education and Experience N/A Additional Eligibility Qualifications N/A Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega set forth in the “Omega Field Employee” profile. AAP/EEO Statement Omega is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned. Qualifications for Internal Candidates Same Posting Description for Internal and External Candidates Qualifications for Internal Candidates Same Posting Description for Internal and External Candidates

Role Description This Domestic Relations Hearing Officer is responsible for conducting conferences with clients and attorneys for the purpose of establishing paternity and establishing child and spousal support orders in accordance with Pennsylvania law and state and local rules of civil procedure. A criminal background check is required. - Negotiate support for children and/or spouse, alimony pendente lite, by calculating support obligations using PA State guidelines. - Review cases, complete conference and reports required, and review important happenings during the conference. - Establish paternity by scheduling DNA testing for defendant, father or mother and child, or the defendant can acknowledge paternity of the child and sign the appropriate documentation. - Enter Temp orders, and follow up with a 10-day notice. - Schedule Masters Hearings when requested. - Finalize and prepare all orders. - Address and docket all provisions of the order accurately and completely. - Enter interim orders as needed. - Handle follow-up on specific cases where stipulation and orders are to be received from attorneys. - Issue bench warrants when defendants have been served for conference and fail to appear. - Complete reports that contain statistics of what was discussed and scheduled. - Maintain, produce and distribute reports and records, as required. - Perform other duties, tasks and special projects, as required. Qualifications - Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience. - Two years of job-related experience. - Excellent interpersonal skills. - Strong professional ethics. - Knowledge and ability to calculate incomes. - Strong verbal and written communication skills. - Accurate and detail oriented. - Ability to work independently and proceed with objectives. - Strong organizational and time management skills. - Ability to work as part of a team. - Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions. - Ability to maintain confidential information and handle confidential matters. - Basic skills to use a personal computer and various software packages. Requirements - Bachelor's degree in Social Science or related field (preferred). - Strong negotiating skills (preferred). - Training and skill with conflict management (preferred). - Basic accounting knowledge and skill (preferred). - Ability to follow office protocol (preferred). - Customer service experience (preferred). - Able to use common sense understanding to carry out instructions (preferred). - Ability to handle and resolve recurring problems (preferred). - Ability to establish priorities (remain focused on daily operations) (preferred). - Able to carry tasks to completion (preferred). - Current working knowledge of Pennsylvania Rules of Civil Procedure (preferred). - Current working knowledge of Uniform Interstate Family Support Act (UIFSA) & Inter-County Family Support Act (IFSA) laws (preferred). - Current working knowledge of Pennsylvania Child Support Guidelines (preferred). - General knowledge and understanding of County of Chester policies and procedures (preferred). Benefits - Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills - Basic Word skills. - Basic Outlook skills (Email and Calendar). - Skill and knowledge with PACSES software. - Basic skill and knowledge with court management system. - Working knowledge with DPW computer terminal. - Basic knowledge and skill with State Email system. - Basic skill and knowledge with Jetforms software.