About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We’re approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful

About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We’re approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful

Dein Beitrag - Eigenständige Betreuung eines Kundenstamms und Begleitung der Kundenprojekte. - Onboarding neuer Kunden und Aufbau einer vertrauensvollen Kundenbeziehung. - Kompetente Beantwortung von Kundenfragen per Telefon, E-Mail, Videocall rund um unser Produkt. - Enge Zusammenarbeit mit den Kolleg:innen aus dem Bereich Marketing/Sales. - Erarbeitung von Optimierungspotentialen durch regelmäßige Analyse der Kundenanforderungen  und -nutzung . - Regelmäßige Kommunikation mit Kunden, um die Kundenbindung langfristig zu stärken. - Sicherstellung einer hohen Kundenzufriedenheit durch proaktive Kommunikation und lösungs-orientierte Unterstützung. Dein Profil - Abgeschlossene kaufmännische Ausbildung, ein abgeschlossenes Studium oder vergleichbare  Qualifikationen. - Du bist kommunikationsstark und hast ein gutes Sprachgefühl. - Du hast sehr gute Kenntnisse der deutschen (mind. C1-Niveau) und englischen Sprache (mind. B2-Niveau) in Wort und Schrift. - Du bist serviceorientiert, präsentationssicher und hast ein sicheres, kompetentes Auftreten. - Du bist ein echter Team-Player und packst gerne mit an. - Du möchtest etwas bewirken und arbeitest ziel- und ergebnisorientiert sowie verantwortungsbewusst. - Du besitzt ein hohes Maß an Eigeninitiative, Belastbarkeit und Flexibilität. - Du bist aufgeschlossen, empathisch und verfügst über eine schnelle Auffassungsgabe. - Ein sicherer Umgang mit MS Office und CRM sowie Ticketsystemen rundet dein Profil ab. Was wir dir bieten: - Aufregende und verantwortungsvolle Aufgaben in einem schnell-wachsenden, jungen Unternehmen mit Sinn. - Die Möglichkeit einer sinnstiftenden und zukunftsorientierten Tätigkeit-sorge mit uns dafür, dass weniger Lebensmittel in der Tonne landen. - Sehr gute Entwicklungsmöglichkeiten und Start-up Feeling in einem dynamischen jungen Team. - Flexible Arbeitszeiten, Home-Office und Verständnis für junge Eltern. - Verantwortung für eigene Projekte und Freiraum zur aktiven Mitgestaltung. - Eine familiäre Atmosphäre mit vielen tollen und motivierten Menschen, die sich vertrauen und gemeinsam viel bewegen wollen. - Rahmenbedingungen: - Die Stelle kann in Voll- oder Teilzeit besetzt werden, denn wir möchten auch jungen Eltern eine Chance geben. - Gleiche Arbeit, gleiches Gehalt. Wir vergüten all unsere Customer Success Manager mit einem fixem Bruttojahresgehalt in Höhe von 45.000 € plus einem variablen Anteil in Höhe von bis zu 5.000 € brutto pro Jahr. - Ort: Remote oder im WeWork Köln

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE