Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE

Taxhackers.io is looking for a passionate and reliable Client Success Specialist to join our growing team. You'll be the friendly voice and helpful hand, ensuring our clients have a seamless and exceptional experience. Your work will be crucial in maintaining our reputation for excellent support and fostering a thriving client community. - Please use the link at the bottom to apply for this position. - Responsibilities: - Respond to client and potential client inquiries via email and other channels in a professional and timely manner. - Create and manage Standard Operating Procedures (SOPs), ensuring they are always up-to-date and easily accessible for the team. - Manage our internal knowledge base, keeping it current and easy to navigate for the team. - Foster a thriving client community by answering questions, updating resources, and keeping everyone informed. - Handle day-to-day client communication after their purchase, ensuring a smooth and successful experience. - Support the Client Success, Sales, and Marketing teams with administrative tasks as needed. Qualifications: - Exceptional written and verbal English communication skills with a friendly yet professional tone (German language is a plus!). - Meticulous attention to detail and a commitment to accuracy. - Punctual, reliable, and self-motivated, with a proactive approach to problem-solving. - Proven experience in client communication and the ability to navigate inquiries with common sense and professionalism. - Experience in creating and updating SOPs or similar procedural documentation. - Basic understanding of legal vocabulary and the digital nomad landscape (working knowledge of tax-free business structures is a plus). - Proficiency in common office software and familiarity with knowledge base management tools is preferred. This is a key role, so we're seeking a candidate with prior experience in client communication. We offer a completely remote part-time position with fixed daily working hours and regular team meetings. If you're a detail-oriented individual who thrives in a supportive remote environment, we encourage you to apply! Ready to join the team? We look forward to receiving your application through this link: https://forms.clickup.com/25662511/f/rf51f-18276/C6W469XPYFPTBTWIDE We encourage all qualified candidates to apply, even if you don't meet all requirements.

About Tripadvisor: The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is responsible for stimulating user engagement, boosting conversion rates, and fostering long-term retention through personalized and targeted messaging across multiple channels, including email, push notifications, in-app messages, and onsite experiences. You’ll collaborate closely with product, marketing, and analytics teams to orchestrate impactful campaigns that effectively connect our members with new features, content, and offers, ultimately driving business growth and enhancing customer lifetime value. Job location: Remote US What You’ll Do: - Campaign Strategy & Execution: - Conceptualize, develop, and launch innovative CRM campaigns across email, push, in-app, and onsite channels to support lifecycle marketing, product launches, promotional offers, and other key business objectives. Ensure seamless integration and coordination across channels for optimal campaign performance. - Product Marketing Alignment: - Forge strong partnerships with product and marketing teams to effectively communicate new product features, updates, benefits, and value propositions to members through various CRM channels. Craft compelling messaging that resonates with target audiences and drives product adoption. - Segmentation & Personalization: - Leverage customer data, behavioral insights, and predictive analytics to segment audiences and deliver personalized messaging and experiences tailored to individual user preferences, needs, and stage in the customer journey. - Onsite CRM & Retargeting: - Drive a cohesive full-funnel strategy by seamlessly connecting offsite messaging with onsite experiences. Collaborate closely with web/product teams to ensure consistency, optimize user flows, and maximize conversion rates. - Performance Tracking & Reporting: - Meticulously analyze campaign performance and user behavior data to identify trends, optimize content and targeting strategies, and share actionable insights with cross-functional teams. Prepare and present regular performance reports to stakeholders. - Customer Journey Mapping: - Develop and refine customer journey maps to visualize and understand key touchpoints and interactions throughout the customer lifecycle. Identify opportunities for optimization and personalization at each stage. - AI-Driven Personalization & Optimization: - Leverage AI and machine learning tools to enhance audience segmentation, content personalization, send-time optimization, and campaign performance. Partner with analytics and product teams to test and implement AI-driven solutions that improve efficiency, scalability, and customer experience across the lifecycle. Skills & Experience: - 3–5 years of demonstrated experience in CRM or lifecycle marketing, preferably with a digital product or subscription-based business. - Deep understanding of email marketing, push notifications, in-app messaging, and retargeting best practices. - Strong analytical and data-driven mindset; ability to derive actionable insights from data and use them to inform strategic decisions and measure results. - Leverage AI and machine learning tools to enhance audience segmentation, content personalization, send-time optimization, and campaign performance. Partner with analytics and product teams to test and implement AI-driven solutions that improve efficiency, scalability, and customer experience across the lifecycle. - Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. - Proven ability to operate effectively with a global-first mindset - Excellent cross-functional collaboration and communication skills. Ability to work effectively with diverse teams and stakeholders. - Detail-oriented with strong project management and organizational skills. Ability to manage multiple projects simultaneously and meet deadlines. - Creative problem-solver with a passion for innovation and customer-centricity. What We Offer: - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. The salary range for this role is $120,000 - $140,000 (USD) This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor, you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-CH01 #TRIPADVISOR