• Recibir llamadas de nuestros clientes móvil y brindar una excelente atención. • Generar el ofrecimiento de los servicios y productos al terminar la atención.

• Recibir llamadas de nuestros clientes móvil y brindar una excelente atención. • Generar el ofrecimiento de los servicios y productos al terminar la atención.

We are seeking a Customer Service Representative who is passionate about delivering exceptional client support and ensuring every interaction is smooth and organized. In this fully remote role, you will assist clients by providing guidance, coordinating details, and helping maintain a seamless experience from start to finish. You will work closely with assigned advisors to manage client requests, answer questions, and provide timely updates related to scheduling, confirmations, and planning. This position is ideal for someone who enjoys helping others, staying organized, and working within a structured remote environment. What You'll Do: - Assist clients through their assigned advisor to ensure a smooth experience - Respond promptly to inquiries and provide accurate, helpful information - Support scheduling, confirmations, and follow-up communications - Maintain organized and up-to-date client records - Help improve client satisfaction by ensuring clear and consistent communication What We're Looking For: - Strong communication and customer service skills - High attention to detail and ability to work independently - Comfortable with remote work and technology - Reliable, professional, and proactive in approach Why This Role Stands Out: - Fully remote position with flexibility - Structured training and ongoing support provided - Opportunities for growth and skill development within a collaborative team - Clear processes and systems designed to set you up for success

• Respond to guest inquiries using templates and property information • Ensure guests receive access details before arrival • Assist guests with property access issues when needed • Provide recommendations using pre-written responses • Help train and improve our AI messaging system over time • Monitor cleaning schedules daily and weekly • Confirm cleaners arrive on time and complete tasks properly • Review photos to ensure property readiness • Manage inventory and reorder supplies when needed • Process guest resolution claims • Coordinate with maintenance and vendors • Monitor locks, cameras, and battery levels • Review property footage to ensure compliance with house rules • Process vendor payments • Prepare weekly expense reports • Prepare monthly owner reports • Handle ad-hoc data entry and administrative tasks