• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects. • Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments. • Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries. • Deliver exceptional service standards and key performance indicators (KPIs). • Liaise with internal and external parties to resolve queries within deadlines. • Distribute monthly statements of overdue accounts to clients and resolve questions promptly. • Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements. • Analyze aging reports and allocated portfolios. • Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support. • Provide support, mentoring, and guidance as needed. • Participate in continuous improvement initiatives.

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects. • Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments. • Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries. • Deliver exceptional service standards and key performance indicators (KPIs). • Liaise with internal and external parties to resolve queries within deadlines. • Distribute monthly statements of overdue accounts to clients and resolve questions promptly. • Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements. • Analyze aging reports and allocated portfolios. • Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support. • Provide support, mentoring, and guidance as needed. • Participate in continuous improvement initiatives.

• Print, process, and dispatch standard letters and emails as needed. • Enter data accurately and efficiently, ensuring quality checks on cash receipts according to standards; support data cleansing and mass change processing projects. • Deliver exceptional service standards and key performance indicators (KPIs), maintaining updated data. • Liaise with internal and external parties to resolve queries within processing deadlines. • Participate in continuous improvement or change project work and processes. • Undertake ad hoc reports and projects to enhance credit control services, improving, standardizing, and automating processes where possible. • Manage the direct debt process, reconcile differences on client and broker accounts, disburse cash received, recover overdue debts, and manage a small brokers portfolio. • Distribute monthly statements and correspondence of overdue accounts to clients, resolving questions promptly. • Resolve queries from underwriters and brokers via email, letter, and phone. • Reconcile bank transactions with the finance department. • Support new staff training and participate in new task transitions. • Apply procedures based on brokerage schemes, products, or exceptions, including recovery by mail, email, phone, or fax; negotiation of payment terms; notice insured; management of notice impact; constitution of debt issue for collection company subcontractor or judicial officers; handling customer complaints and complex system issues like electronic data interchange (EDI) and user acceptance testing (UAT). • Collect premiums and manage a portfolio of brokers and partners according to stimulus patterns related to contracts or intermediaries. • Ensure recovery charges lower outstanding portfolios while maintaining business relationships and high-quality service to partners. • Analyse aging reports and own portfolio. • Responsible for premium collections, commission payments, refunds, and other overpayments. • Input regulations into the computer system: handle unpaid items, manage each step of the procedure, and clear outstanding financial movements. • Find proactive approaches to meet regulatory, tax, corporate, and compliance requirements when applicable. • Maintain and update process documentation and task logs.

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects. • Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments. • Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries. • Deliver exceptional service standards and key performance indicators (KPIs). • Liaise with internal and external parties to resolve queries within deadlines. • Distribute monthly statements of overdue accounts to clients and resolve questions promptly. • Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements. • Analyze aging reports and allocated portfolios. • Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support. • Provide support, mentoring, and guidance as needed. • Participate in continuous improvement initiatives.