Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Remote but must reside in Dallas, TX Learn more at www.firstagency.com What You Would Get To Do The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions - Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity - Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting - Sourcing, negotiating and managing site selections, contract management for venues and suppliers - Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management - Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.) - Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders - Co-plan with colleagues and the client on larger scale programs; strong team player - Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed - Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events - Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements - Share knowledge of best practices, new suppliers, services and venues What We Are Looking For - 5–7+ years’ event management experience, preferably in a corporate or financial environment - Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events - Experience in working with and managing senior clients - Proficient with Microsoft Office applications such as PowerPoint and Excel - Motivated, self-starter, ability to work independently and project plan; ability to think innovatively - Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines - Virtual event experience preferred – Webex and Zoom experience a plus - Leadership/influencing/negotiation and decision-making skills - Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions - Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles - Strong client management skills - Strong oral and written communication skills - Ambitious, proactive and highly organized - Willing to travel to various locations for site-visits and on-site management of events - Experience working with large and complex databases preferred, Cvent experience preferred - Knowledge of venues and suppliers in key US cities At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth - Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA) - 401 (k) - Five Flexible Spending Accounts Options - Generous Paid Time Off Allowance - Employee Assistance Program (EAP) - Life, Disability & Pet Coverages - Wellness Stipend - Mobile Phone Allowance - Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more - Aura Identity Theft Protection - Discretionary Bonus Structure - Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $68,200 - $78,400. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-remote #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

JOB DETAILS Job Title: Project Estimator | Land Production Reports To: Vice President, Project Management | Land Production Place of Work: UK or US Other: Full Time ABOUT RWS GLOBAL As the world’s largest producer of groundbreaking live entertainment, and a leading force in the themed entertainment industry, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports. Headquartered in New York, London, Cincinnati, Orlando, Sydney, and Riyadh, with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit www.rwsglobal.com. JOB OVERVIEW The Project Estimator is responsible for developing accurate and comprehensive pricing and scopes of work for live entertainment and Destination Design proposals across the Land Production portfolio. This includes reviewing incoming client briefs, translating preliminary concepts into clear scopes of work, and building detailed budget estimates that reflect operational, technical, design and creative requirements. This role requires a highly analytical and detail-oriented professional who can interpret creative intent, identify resource needs, and quantify labor, equipment, vendor, and production costs to support informed decision-making. The Project Estimator will collaborate closely with producers, project managers, creative teams, talent casting, technical specialists, and business development leads to ensure proposals are realistic, competitive, and aligned with both creative vision and financial targets. The Project Estimator will also communicate directly with internal stakeholders and support client discussions to clarify scope assumptions, pricing strategy, and cost drivers. KEY RESPONSIBILITIES - Relationship Management: Provides world-class customer service, prioritizing client satisfaction at all times. - Stakeholder Collaboration: Provides responsive internal and external support, ensuring business development teams, producers, and clients receive clear, accurate, and timely pricing information. - Scope Development: Review preliminary briefs and translate concepts into structured scopes of work, defining deliverables, assumptions, exclusions, and operational requirements necessary for pricing. - Proposal Planning & Alignment: Establish pricing frameworks, timelines, and estimating workflows to support proposal deadlines and submission schedules. - Cost Modeling & Resource Analysis: Determine required labor (designers, talent, production management etc.), equipment, materials, vendor services, and logistics inputs to build complete and realistic cost structures for each proposal. - Budget Development: Build and maintain detailed project estimates, tracking cost drivers, applying rate standards, contingencies, escalation factors, and ensuring financial accuracy. - Vendor & Market Pricing Coordination: Gather and validate vendor, contractor, and supplier pricing, supporting bid comparisons and ensuring estimates reflect current market conditions. - Labor & Staffing Forecasting: Develop staffing assumptions and labor models aligned with operational, creative and technical requirements, and scheduling parameters. - Technical Input Integration: Collaborate with production and creative teams to quantify system needs including staging, scenic, lighting, audio, video, SFX, and specialty installations. - Quality Assurance: Review estimates for completeness and consistency, validating calculations and ensuring proposals align with RWS Global standards and client expectations. - Risk & Contingency Evaluation: Identify scope gaps, cost uncertainties, and operational risks, applying appropriate contingencies and communicating assumptions. - Documentation & Version Control: Maintain organized estimating records, proposal revisions, rate cards, and supporting backup documentation for transparency and future reference. - Schedule Flexibility: Supports proposal cycles across global time zones, including extended hours during active bid periods and coordination with international project teams as needed. Qualifications & Skills: - Degree in Business, Finance, Production, Technical Theatre, Engineering, Construction Management, or a related field; equivalent professional experience considered. - 4+ years of experience in estimating, budgeting, or financial planning within live entertainment, themed experiences, construction, or event production industries. - Excellent verbal and written communication skills, with the ability to clearly explain scope assumptions and cost drivers to both internal and external stakeholders. - Strong understanding of live entertainment and destination experience production processes, design/build methodologies, labor/talent structures, technical systems, logistics, and vendor workflows. - Proficiency in spreadsheet modeling and budgeting tools, including advanced Microsoft Excel or Google Sheets platforms; familiarity with project management platforms such as Wrike, Asana, Smartsheet, or equivalent preferred. - Demonstrated analytical skills with attention to detail and the ability to interpret creative and business briefs into quantifiable scopes and cost models. - Familiarity with contractual structures, bid comparisons, and pricing methodologies including contingencies, escalation, and margin application. - Ability to manage multiple proposals simultaneously under tight deadlines while maintaining accuracy and organization. - Flexibility to support proposal cycles across varying time zones, including occasional extended hours during critical bid periods. Character Attributes: - Leadership: Enables project team members to achieve collective results through planning, collaboration, and confident decision making. - Strong Communicator: Able to provide clear direction to team members, crew, talent, vendors, and stakeholders, ensuring clear understanding and alignment across all project activities. - Highly Organized: Exceptional at planning and managing complex schedules and resources. - Detail-Oriented: Attentive to all parts of the project process. - Team-Oriented: Works collaboratively with diverse teams, fostering a positive working environment that encourages cooperation and communication. - Proactive Problem Solver: Anticipate potential challenges and develop thoughtful contingency plans to quickly address project challenges to client satisfaction. - Decisive: Confident in making quick, informed decisions. - Adaptable: Flexible to last-minute changes, unforeseen challenges, or evolving project needs. - Professional Attitude: Effectively navigate high-stress situations. Representing yourself, the project and RWS Global in the most positive way. - Resourceful: Finds creative solutions to optimize resources, manage costs, and maintain quality, within budget parameters. - Time Management: Capable of handling multiple projects simultaneously, ensuring all project estimate deliverables are completed on schedule. - Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays across multiple, worldwide timezones. - Ethical & Professional: Upholds high standards of professionalism, integrity, and accountability Company Benefits: - Competitive Salary - Flexible working schedule and remote work options - Health and other benefits based on location - Collaborative and inclusive work environment - Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others. While this is intended to be an accurate description of the job, this is not necessarily a comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT: DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.

About the Role At Andgo, strong customer relationships are foundational to our success. The Implementation Project Manager plays a critical role in delivering successful customer implementations by understanding customer challenges, driving solutions, and enabling adoption of Andgo’s optimized workforce solutions within the enterprise healthcare marketplace. This hands-on role drives project ownership, technical problem-solving, and customer adoption, ensuring projects are delivered on time, within scope, and aligned with customer outcomes. The Implementation Project Manager executes established delivery practices while contributing feedback that helps improve how implementations are delivered over time. Success in this role is measured by delivering projects on time, within scope, and enabling successful customer adoption and operational outcomes. This role reports to the Team Lead, Implementation and collaborates cross-functionally to ensure successful customer implementations. What you’ll be doing Project Leadership & Delivery - Lead multiple concurrent implementation projects from kickoff through go-live and transition to Customer Success using established implementation practices and delivery standards - Develop and manage project plans, timelines, scope, and deliverables - Monitor project health and proactively communicate risks, issues, and mitigation plans - Drive alignment across customer stakeholders and internal teams to maintain delivery momentum - Ensure projects progress smoothly by escalating risks and blockers as needed Technical Configuration & Solution Delivery - Configure customer environments with guidance from established best practices and internal subject matter experts as needed. - Translate customer operational requirements into effective Andgo solution configurations - Coordinate integration and data validation activities with internal and customer technical teams - Troubleshoot implementation challenges and guide customers toward effective solutions, leveraging internal expertise when needed Customer Enablement & Adoption - Deliver training and onboarding sessions for project team, training team, and administrators - Support customer change management activities to drive successful adoption - Ensure customers are positioned to realize value from the platform following implementation - Capture customer feedback and implementation learnings to inform delivery and product improvements Process & Delivery Improvement - Provide feedback and insights to support improvements in delivery workflows and implementation practices - Contribute to evolving implementation tools, templates, and processes - Continuously develop implementation expertise and seek opportunities to expand delivery and technical capabilities What You Bring to the Team - Strong collaborator who works effectively across teams to maintain alignment - Results-oriented with strong ownership of project outcomes - Passionate about solving customer problems and delivering value - Excellent communicator who listens actively and adapts communication to different audiences - Self-driven and continuously looking for ways to improve delivery and customer experience - Demonstrated empathy for users and customer operational realities - Growth mindset with a desire to build expertise and expand delivery skills The Ideal Candidate - Experience working in a B2B SaaS implementation or project delivery environment - Experience working with healthcare or complex enterprise customers is preferred; experience within the manufacturing industry, particularly in scheduling, operations, or workforce management, is considered a strong asset as Andgo expands into new verticals - Proven ability to manage projects involving multiple stakeholders - Working knowledge of project management methodologies and delivery frameworks - Ability to manage time and resources effectively in dynamic environments - Experience coordinating data, configuration, or system integration projects - Strong understanding of software systems and implementation practices - Ability to travel up to 10% of the time Nice-to-Have - PMP, CAPM, or other project management certifications - Experience implementing workforce management or scheduling software - Experience working with analytics or large data platforms - Experience supporting process or delivery improvement initiatives - Experience in manufacturing, logistics, or other shift-based operational environments with complex scheduling needs Work with us! - Remote-Friendly: Work from anywhere in Canada. - Health & Dental Benefits: Comprehensive health and dental coverage. - Professional Development: Budget for professional development to help you grow in your career. - Vacation: 4 weeks of vacation to recharge and relax. - Statutory Holidays: 12 recognized holidays country-wide + 2 bonus flex days - Flexible Hours: Flexible working hours to suit your lifestyle. - 10% Time: Opportunity to work on side projects of your choosing. - Home Office Setup: Budget to set up your home office. - Great Team: Collaborative and supportive team members. - Impact: Opportunity to make a significant impact in the healthcare industry. **If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.** About Us Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time. As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business. Andgo Culture The culture at Andgo Systems is by D.E.S.I.G.N. - Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking. - Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there. - Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental. - Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward. - Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically. - No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information. These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.

This role focuses on educating members about care gaps, assisting with appointment scheduling, supporting medical record retrieval, and providing operational support to the HEDIS Lead and Quality Improvement Manager. The Coordinator plays a key role in improving clinical outcomes, documentation completeness, and member engagement for the Medicare Advantage population. FLSA Status Non-Exempt Salary Range $17.75 Reports To Medical Director of Medical Management Direct Reports No Location Remote Travel None Work Type Regular Schedule Full Time Key Responsibilities Member Outreach & Care‑Gap Education - Conduct outbound calls to members to educate them on open care gaps (e.g., screenings, chronic condition monitoring, immunizations). - Assist members with scheduling preventive and follow‑up appointments with their primary care provider or specialist. - Provide reminders, instructions, and follow‑up support to ensure members complete recommended services. - Document all outreach attempts, outcomes, and barriers in the appropriate systems. Provider Outreach & Chart Retrieval Support - Contact provider offices to request medical records needed for HEDIS hybrid measures. - Coordinate chart retrieval logistics, including fax requests, EMR access, secure email, and vendor retrieval scheduling. - Track provider responses, escalate non‑responsive offices, and ensure timely completion of retrieval tasks. - Maintain organized logs of outreach attempts, record status, and documentation received. HEDIS Season Operations - Support the HEDIS Lead with chase list management, outreach prioritization, and data entry. - Assist with basic chart review tasks such as confirming documentation presence, verifying dates of service, or flagging incomplete records (non‑clinical abstraction). - Monitor daily progress toward retrieval and outreach targets and report barriers or delays. Member Experience & Engagement - Provide clear, empathetic communication to members regarding preventive care, chronic condition management, and the importance of screenings. - Identify and document member‑reported barriers to care (transportation, access issues, appointment availability) and escalate as appropriate. - Support CAHPS‑related initiatives through member education and service navigation. Operational Support - Maintain accurate, audit‑ready documentation of all outreach activities, provider interactions, and record retrieval efforts. - Assist with preparing materials for Stars workgroups, HEDIS meetings, and quality committees. - Support the development of outreach scripts, workflows, and process improvements. Cross‑Functional Collaboration - Work closely with the HEDIS Lead, Quality Improvement Specialist, Care Management, Provider Relations, and vendor partners. - Communicate provider issues, member barriers, and operational challenges to the HEDIS Lead for resolution. - Participate in training sessions, huddles, and performance review meetings during HEDIS season. Qualifications Required - High school diploma or equivalent; associate degree preferred. - 1–2 years of experience in healthcare, customer service, call center operations, or medical office support. - Strong communication skills and comfort speaking with members and provider staff. - Basic understanding of preventive care, chronic conditions, and healthcare terminology. - Proficiency with Microsoft Excel and ability to learn new systems quickly. - Strong organizational skills and attention to detail. Preferred - Experience in managed care, Medicare Advantage, or HEDIS operations. - Prior experience with member outreach, appointment scheduling, or medical record retrieval. - Familiarity with EMRs, chart retrieval platforms, or care‑gap reporting tools. - Bilingual skills (Spanish, Mandarin, etc.) helpful but not required. Competencies - Clear and empathetic communication - Persistence and follow‑through - Strong documentation discipline - Ability to manage high‑volume outreach - Comfort navigating provider offices and workflows - Team‑oriented and adaptable - Detail‑focused and process‑driven Benefits: As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/. About COPE Health Solutions COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com. To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.