EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We are looking for a Customer Success Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization. In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers. This is a highly cross-functional role at the center of EvenUp’s post-sales experience. You’ll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions. From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale. This role can be based in our San Francisco office (hybrid) or remotely anywhere in the United States or Canada, with a preference for candidates located in the Pacific Time zone. What you'll do: - Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth. - Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption. - Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data. - Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools. - Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements. - Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction. - Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale. What we look for: - 8+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related operational role in a high-growth SaaS environment. - Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required. - Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment. - A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders. - Demonstrated “get it done” mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance. - Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar). Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: - Choice of medical, dental, and vision insurance plans for you and your family - Additional insurance coverage options for life, accident, or critical illness - Flexible paid time off, sick leave, short-term and long-term disability - 10 US observed holidays, and Canadian statutory holidays by province - A home office stipend - 401(k) for US-based employees and RRSP for Canada-based employees - Paid parental leave - A local in-person meet-up program - Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sr Clin Ops Specialist Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities - Responsible for performing activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions. - Assists Clinical Monitoring staff with site management activities, including serving as a Sponsor representative for sites on assigned studies, and communicating with sites to ensure compliance with protocol requirements, study procedures and relevant guidelines - Creates and assists with maintenance of project files, handles project correspondence - Participates in file audits - Prepares and maintains site manuals, reference tools and other documents - Maintains, updates, and inputs clinical tracking information into databases - Tracks incoming and outgoing clinical and regulatory documents and updates for investigator sites, studies, project team, or client - Manages shared mailbox, processes site requests and routes correspondence appropriately - Coordinates the ordering, packaging, shipping and tracking of site supplies and materials - Assists with coordination of team meetings, attends meetings and prepares accurate meeting minutes and action items - Routinely anticipates, identifies and resolves potential issues and implements corrective actions, seeking guidance as needed to resolve more complex issues - Maintains overall awareness in the field of clinical research, as well as assigned areas, by completing all necessary and assigned training. - May provide training or mentorship to more junior level Clinical Operations Specialists (COS). Qualifications - Associates degree preferred or equivalent - Experience in clinical research/pharma/biotech or related field considered In lieu of degree - Good knowledge of medical terminology, clinical data, and ICH/GCP preferred - Ability to successfully prioritize and work on multiple tasks - Strong attention to detail, accuracy and organizational skills - Excellent communication, presentation, and interpersonal skills - Ability to embrace new technologies - Minimal travel up to 10% may be required Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Home Infusion Registered Nurse – Accredo Specialty Pharmacy Join Accredo Specialty Pharmacy, part of Evernorth Health Services, and bring your nursing expertise to patients where they feel most comfortable—their homes. As a Home Infusion Registered Nurse, you’ll deliver life-changing care while building meaningful relationships and driving positive health outcomes. Responsibilities: - Provide safe and effective administration of IV infusion medications in patients’ homes. - Partner with pharmacists and care teams to ensure holistic patient well-being. - Document assessments, treatments, and progress to maintain accurate patient records. - Serve as the primary point of contact for patient updates and care coordination. - Demonstrate autonomy in clinical decision-making to achieve optimal outcomes. Required Qualifications: - Active RN license in the state of practice. - Minimum 2 years of RN experience. - At least 1 year in critical care, acute care, or home healthcare. - Proficiency in IV insertion and infusion techniques. - Valid driver’s license and ability to travel within a large geographic region. - Ability to do multiple patient visits per week, including some evenings and weekends as needed. Preferred Qualifications: - Bachelor of Science in Nursing (BSN). - Experience with specialty pharmacy or infusion therapy programs. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges • Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional opportunities to add value • Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning