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Tech Manager, AI/LLM

ManagerManagerFull TimeRemoteSeniorTeam 501-1,000Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

61 days ago

Salary

0

Seniority

Senior

PortugueseAWSPython

Job Description

Tech Manager, AI/LLM

meutudo.

• Serve as the primary technical lead for the AI/CX area, driving architecture, engineering standards and the evolution of services. • Act hands-on in evolving critical applications built with Python/FastAPI. • Ensure operational robustness in event-driven flows, with a focus on reliability, scalability and resilience. • Advance the applied AI layer for customer service, including prompts, flow behavior, model parameters, fallback mechanisms and safe rollout practices. • Lead decisions on observability, testing, logging, monitoring and incident response. • Continuously improve the quality of AI responses and the effectiveness of ticket automation based on operational data and real user behavior. • Bridge architecture and business, translating support and operations problems into sustainable technical solutions. • Support and develop the team, raising technical capability, execution discipline and operational maturity of the area.

Job Requirements

  • Strong background in backend software engineering and production distributed systems.
  • Proficient in Python as the primary development language.
  • Consistent experience with FastAPI or equivalent frameworks in production environments.
  • Hands-on experience with AWS, especially SQS and S3, and event-driven/queue-based architectures.
  • Real-world production experience with LLMs, beyond prototypes.
  • Experience with reliability patterns in asynchronous systems, including retries, idempotency, deduplication and production failure handling.
  • Ability to investigate complex incidents, interpret logs, diagnose bottlenecks and remediate issues with a strong sense of urgency.
  • Previous experience providing technical leadership for teams or critical initiatives while remaining close to architecture and code.
  • Differentials: experience with customer support automation, support operations or conversational journeys.
  • Track record of deploying and sustaining generative AI in production with clear operational responsibility.
  • Experience with ticketing platforms, conversational channels or customer service integrations.
  • Experience in high-volume, operationally demanding environments with strong exposure to customer experience.
  • Familiarity with agent frameworks and patterns, tool-calling or LLM orchestration.
  • Experience using AI coding tools such as Claude Code, Codex or similar to accelerate development, troubleshooting, refactoring and evolution of backend/LLM services, with focus on productivity, code quality and production safety.

Benefits

  • People who think about financial solutions in an innovative way;
  • Diverse people who embrace different perspectives;
  • People who value freedom while taking responsibility;
  • Community-minded people who encourage growth journeys;
  • People who communicate clearly and challenge the status quo;
  • We offer an excellent work environment;
  • Innovative projects and technologies;
  • Day off on your birthday;
  • No dress code and much more.

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