Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: As the Customer Service Specialist, you will be working from home in a call centre environment. A wired network connection is required. Our virtual training and mentoring class start date will be May 11, 2026, for approximately 10 weeks. Paid training will be facilitated virtually from 8:30 am to 5:00 pm Monday to Friday. Candidates can apply for either part-time (10:00 am–2:00 pm or 10:00 am–3:00 pm, Monday to Friday) or full-time (8:30 am–5:00 pm, Monday to Friday) positions. Please note that part-time candidates must be available to complete training from 8:30 am to 5:00 pm for the first three months. You must be able to work the assigned shift of this position once training and mentoring has been completed. WHAT YOU WILL DO: - Responds to telephone inquiries from members with individual and group benefit plans. - Responds to telephone inquiries regarding general information on government-sponsored health programs. - Follows up customer requests to ensure complete handling of the caller’s inquiry. - Makes suggestions for ways of improving workflows and processes. - Records and forwards customer feedback to the appropriate areas. - Educates customers on various aspects of Blue Cross plans, programs and claiming procedures. - Educates customers regarding our online member site and mobile app. - Logs all calls for statistical purposes. WHAT YOU WILL HAVE: - Preference will be given to those with previous call centre experience. - Bilingual fluency in English and French is an asset. - Handles complex inquiries independently, utilizing strong listening and problem-solving skills. - Works effectively with people, maintaining pleasant telephone manner. - Optimistic outlook and positive approach in a busy environment. - Conducts research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situations. - Adjusts procedures to fit specific circumstances within contract guidelines. - Assumes ownership of the position and accountability for information relayed to customers. - Assesses each customer and addresses the customer’s needs effectively. - Demonstrates advanced customer service skills daily. This position will remain open until suitable candidates are selected. Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

• Handle inbound cancellation and downgrade requests, identifying root causes and executing save strategies aligned with policy and commercial guardrails. • Engage escalated customers who are at risk of churn due to product confusion, perceived value gaps, or operational friction. • Support inbound upgrade requests, ensuring customers understand plan value and feature differences. • Conduct follow-up outreach after upgrades to drive early adoption and reduce post-purchase churn. • Provide practical, outcome-oriented guidance: not just how features work, but how customers know features are working for them. • Act as a trusted product translator during retention, upgrade, and adoption conversations. • Deliver video-based training sessions ad hoc as needed to achieve product adoption. • Reinforce self-service resources and best practices to reduce future friction and support dependency. • Partner with Support, Customer Success, Product, and Ops to refine save motions, upgrade experiences, and adoption workflows. • Contribute feedback on where automation can replace or augment manual outreach as volume and maturity increase.

• Deliver exceptional and personalized service and develop lasting relationships with our RTR customers • Support RTR campaigns through all stages in the customer journey. Provide personalized service and grow brand love driving retention and growth through communication touchpoints over the phone. Other main communication channels include SMS & email. • Serve as a brand ambassador of Rent the Runway, championing our core values to democratize fashion. • Maintain knowledge of all Rent the Runway products including fit, styles and inventory. • Develop one-to-one customer relationships through regular communication with your customers that keeps them coming back • Be the voice of the customer and share feedback and insights that help us improve and evolve • Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions. • Bring your best self into work every day and be on the frontlines of our customer communications, which could mean face to face, or live conversations. • Deliver personalized service while meeting quality and productivity goals. • Adherence to daily scheduling including lunches and breaks. • Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience. • Support inbound customer inquiries as required by business need. • Contribute to an empathetic, positive and energetic team culture.

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role. An application with us takes only 3 minutes! How you'll make an impact - Accepting internal inbound calls from sales agents to conduct third party verification - Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll - Conduct HRA/MCA assessments - Present options for Carrier mail order pharmacy - Answer questions customer may have with their new plan - Driving higher effectuation & long-term value for company About You - An active Resident Health Insurance License and any additional certifications/licenses as required by CMS - Ability to interact professionally with customers, addressing their needs and concerns effectively. - Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. - Skills in Microsoft Office applications for organizing and tracking information. - Attention to detail and the ability to maintain accurate and organized records of customer interactions. - Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system. - Ability to explain complex healthcare information to clients in a clear and understandable manner. - Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies. - A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.