Make a difference. Be happy. Grow your career. The Role: The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. - Manage application and team documentation through proper document management lifecycles. - Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support. - Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities. - Achieve necessary certifications and continue professional development. - Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status. - Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business). - Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements. - Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. - Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience). - 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Proven analytical thinking and problem-solving skills. - Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management - Excellent communication and customer service abilities. - Experience in managing application support and documentation. - Ability to work collaboratively in a team-oriented environment and independently. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Make a difference. Be happy. Grow your career. Job Summary: The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained applications certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT. Key Responsibilities: - Achieve necessary certifications and follow learning paths to ensure ongoing growth. - Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication. - Manage application and team documentation, ensuring accuracy, completeness, and relevancy. - Establish and maintain relationships with software vendors to ensure high-level support. - Assist in planning and executing application upgrades and security patches. - Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes. - Learn clinically integrated hospital and physician office workflows (both clinical and business). - Comply with all written team policies and procedures. - Learn and leverage existing details of application documentation to provide effective and informed application support. - Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. - Advance application knowledge and understanding from mentor/lead during first 12 months. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years’ industry experience). - 3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Strong analytical thinking and problem-solving skills. - Excellent communication and customer service abilities. - Ability to work collaboratively in a team-oriented environment. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

• Responsible for leading Medical Loss Ratio (MLR) compliance and reporting activities for assigned lines of business • Ensure accurate calculation, documentation, and timely submission of required federal and state filings • Partner with Finance, Actuarial, Legal, and operational stakeholders to interpret regulatory requirements • Strengthen controls and audit readiness, identify and mitigate compliance risk • Drive process improvements across end-to-end MLR operations, including rebate support and regulatory examinations • Provide oversight of methodology, assumptions, and classifications for compliance with federal and state MLR regulations • Manage governance frameworks, controls, and documentation standards, ensuring comprehensive audit trails and regulatory compliance • Monitor MLR performance against thresholds, assess emerging risks, and oversee mitigation strategies • Lead MLR rebate process coordination and partner with stakeholders to validate inputs and ensure compliance • Lead periodic monitoring, reviews, and internal audits of MLR data and processes

Posting Date 04/07/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America GENERAL PURPOSE OF THE JOB An Epic Analyst I, Client System Administrator ensures the Epic platform demonstrates high reliability, scalability, performance, and recovery best practices to support business strategy and operations. (Travel: Up to 25%). Incident and request resolution - Monitor ServiceNow for incidents and requests assigned to team - Follow-up with requesters as needed for additional information - Update status and document notes and resolution - Some on-call responsibilities for urgent issues - Documenting and migrating build - Monitor network and server activity for performance, end user compliance, and security breaches. - Manage user access, logins, and environment configurations Implementation support - Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation - Collaborate with technical teams, application teams, and Epic Hosting to ensure proactive support and integration requirements - Serve as liaison between teammates and client technical stakeholders - Documenting and migrating build - Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows - Engaging with third parties to define, build, test, and troubleshoot integrated workflows Upgrade, enhancement, and special projects work - Support Epic upgrades in assessing needs, completing build, testing, and build - Work in Nova, Orion, Asana, and other tools to document build steps and statuses - Work with end users and SMEs to understand enhancement and optimization requests - Research, design, build, and testing of workflows and enhancements - Documenting and migrating build Other duties as assigned. - Mentoring and training other Epic team members and maintain knowledgebase documentation EDUCATION AND EXPERIENCE Required Bachelor’s Degree 2-4 years of relevant experience Preferred Knowledge and experience in the following areas: - Epic Community Connect - Nephrology and kidney care - Project management Proficiency with the following tools: - Epic tools such as Orion, Nova, and Sherlock - Microsoft Office products One or more of the following Epic Build Certification(s): - Cadence, Prelude, Real Time Eligibility, Referrals - EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity - Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, - Data Courier - Security - Reporting Workbench Project Management Certification (PMP or CAPM) TRAVEL AND TIME REQUIREMENTS Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-KM4 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $62,000.00 - $95,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.