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We make businesses smarter to improve consumers' lives.
Client Account Representative
Location
Illinois + 3 moreAll locations: Illinois | New York | North Carolina | Massachusetts
Posted
55 days ago
Salary
$58.8K - $97.9K / year
Seniority
Senior
Job Description
Client Account Representative
Inmar Intelligence
• Responsible for servicing and supporting Inmar's healthcare clients. • Provide Level 1 client support (Phone/Email); escalate technical issues as needed. • Facilitate Health Checks (business reviews) annually with clients. • Document all client engagements in Salesforce CRM. • Facilitate the onboarding process of new clients within 90 days. • Configure TraySafe mobile and kiosk devices. • Provide remote webinar and on-site trainings for end users, technicians, and admins. • Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers. • Perform UAT testing for software releases and hardware rollouts. • Run and schedule reports and maintain accurate technical records for system configurations.
Job Requirements
- Associate’s degree (Bachelor’s preferred) OR equivalent combination of training/experience.
- 3–5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.
- Linux/Ubuntu administration experience (config files, terminal commands, docker management).
- Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).
- Experience with Zebra printers, CUPS, and healthcare device integration.
- Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.
- Familiarity with Salesforce CRM.
- Ability to translate technical concepts into non-technical language for clients.
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
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