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Inmar Intelligence logo
Inmar Intelligence

We make businesses smarter to improve consumers' lives.

Client Account Representative

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 1983H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 3 moreAll locations: Illinois | New York | North Carolina | Massachusetts

Posted

55 days ago

Salary

$58.8K - $97.9K / year

Seniority

Senior

Associate Degree3 yrs expExperience acceptedEnglishDNSDockerLinux

Job Description

Client Account Representative

Inmar Intelligence

• Responsible for servicing and supporting Inmar's healthcare clients. • Provide Level 1 client support (Phone/Email); escalate technical issues as needed. • Facilitate Health Checks (business reviews) annually with clients. • Document all client engagements in Salesforce CRM. • Facilitate the onboarding process of new clients within 90 days. • Configure TraySafe mobile and kiosk devices. • Provide remote webinar and on-site trainings for end users, technicians, and admins. • Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers. • Perform UAT testing for software releases and hardware rollouts. • Run and schedule reports and maintain accurate technical records for system configurations.

Job Requirements

  • Associate’s degree (Bachelor’s preferred) OR equivalent combination of training/experience.
  • 3–5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.
  • Linux/Ubuntu administration experience (config files, terminal commands, docker management).
  • Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).
  • Experience with Zebra printers, CUPS, and healthcare device integration.
  • Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.
  • Familiarity with Salesforce CRM.
  • Ability to translate technical concepts into non-technical language for clients.

Benefits

  • Medical, Dental, and Vision insurance
  • Basic and Supplemental Life Insurance options
  • 401(k) retirement plans with company match
  • Health Spending Accounts (HSA/FSA)
  • Flexible time off and 11 paid holidays
  • Family-building benefits, including Maternity, Adoption, and Parental Leave
  • Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
  • Wellness and Mental Health counseling services
  • Concierge and work/life support resources
  • Adoption Assistance Reimbursement
  • Perks and discount programs

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