About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Who are we looking for? - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Position: Operations Manager Remote Status: Fully Remote Preferred Location: South Africa, Latin America, Pakistan Working Hours: 9 am - 6 pm EST Holidays: US Federal Holidays Salary: USD 2200 - USD 2800 per month Internal Job ID: 1229

About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Who are we looking for? - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Position: Operations Manager Remote Status: Fully Remote Preferred Location: South Africa, Latin America, Pakistan Working Hours: 9 am - 6 pm EST Holidays: US Federal Holidays Salary: USD 2200 - USD 2800 per month Internal Job ID: 1229

About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Who are we looking for? - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Position: Operations Manager Remote Status: Fully Remote Preferred Location: South Africa, Latin America, Pakistan Working Hours: 9 am - 6 pm EST Holidays: US Federal Holidays Salary: USD 2200 - USD 2800 per month Internal Job ID: 1229

• Build and lead a Customer Center of Excellence function that creates scalable, repeatable programs to improve customer outcomes across onboarding, adoption, value realization, and renewal readiness. • Design and operationalize best practices, playbooks, frameworks, and customer programs that can be leveraged across Customer Success, Services, Support, and related post-sales teams. • Identify opportunities to improve consistency, efficiency, and effectiveness across the customer lifecycle through standardized motions, tools, and program governance. • Partner with post-sales leaders to translate business priorities into scalable customer programs and interventions. • Establish mechanisms to test, refine, and scale new customer motions, including pilots and program rollouts. • Use customer insights, performance metrics, and business outcomes to prioritize COE initiatives and continuously improve impact. • Own the Customer Education strategy, including the vision, roadmap, and operating model for customer learning and enablement. • Lead development of educational programs and assets such as onboarding content, webinars, self-service learning, certifications, guided learning journeys, and in-product or digital education experiences. • Ensure education offerings help customers drive adoption, improve proficiency, and unlock measurable value from the platform. • Partner closely with Product, Marketing, Customer Success, Support, and Services to align education content to customer needs, product launches, and strategic priorities. • Evaluate and improve the effectiveness of education programs through engagement, completion, adoption, and business outcome metrics.