• Investigate complex claims involving fire, water, catastrophe, and other dwelling losses. • Evaluate claims involving dwelling, unscheduled personal property, and theft events. • Verify coverage, determine liability, and assess scope of damages. • Develop detailed damage estimates using Xactimate, including sketching and multiple pricing updates based on industry standards. • Negotiate settlements in accordance with company best practices. • Provide transparent, timely communication to all parties involved, including policyholders, agents, vendors, and legal representatives. • Act as a mentor within the unit, supporting knowledge sharing and team development.

About the role - Under general supervision, the Default Specialist plays a critical role in supporting our law firm’s representation of creditors in foreclosure, bankruptcy, eviction, and related litigation matters. This role involves managing key default‑related responsibilities, coordinating communications, and providing operational support to both management and internal teams. What you'll do - Accept new cases and ensure efficient and accurate handling of each case. - Maintain quality control standards throughout the default process. - Provide exceptional customer service to clients, addressing inquiries and concerns promptly and professionally. - Prepare and submit accurate reports on a regular basis as required. - Validate prerequisites and prepare notices for client execution. - Generate notices for statutory mailings, ensuring compliance with federal, state, client firm, and investor requirements. - Update client systems and internal/external technology platforms to ensure accurate and up-to-date information. - Stay updated with client expectations and act as a subject matter expert, providing guidance to colleagues and acting as a point of contact for clients. - Track and address exceptions as assigned. - Be resourceful in seeking resolution to impediments hindering the ability to move forward with the handling of a matter. - Coordinate efforts with internal and external business partners to ensure seamless workflow and efficient case management. - Update systems of record with updates related to changes in beneficiary, servicer, and status. - Effectively process cases to ensure movement to the next milestone. - Other duties as assigned. Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

Summary Performs routine but varied clerical duties in accordance with standard procedures. This includes clerical duties such as photocopying, compiling records, filing, tabulating, posting information, distributing mail, screening, scanning, data element verification and document indexing. Applies knowledge of department policies and procedures and utilizes a general understanding of other departments' functions. Maintains records, prepares forms, verifies information and resolves routine problems. Ensures claims are processed in a timely manner. Description Logistics: PGBA – one of BlueCross BlueShield's South Carolina subsidiary companies Location: This position is full-time (40-hours/week) Monday-Friday from 8:00am-5:00pm in a typical office environment. This role is located on-site at 200 N Dozier Blvd, Florence, SC 29501. After successfully completing training, this position may transition to a fully remote work schedule based on performance and business needs. - Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. - SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date. What You’ll Do: - Receives, opens, sorts and distributes incoming departmental mail or work requests. Checks workflow documents to ensure required information is available. Requests any missing documentation as needed. Scans all documents for storage in the electronic repository. Prepares correspondence or packages for internal/external mailing. - Screens and verifies information. Ensures proper and accurate processing flow of all paper claims and correspondence in accordance with department standards for quality and production, contract regulations, policies and guidelines. - Conducts data element verification of data elements for those that fail the mapping process prior to claims adjudication. Applies appropriate indexes as needed to claims and/or correspondence. - Maintains departmental logs, spreadsheets or databases. Effectively uses all available reference materials in performance of daily functions. - Keeps track of supply inventory and/or orders supplies as needed. To Qualify for This Position, You'll Need the Following: - Required Education: High School Diploma or equivalent - Required Skills and Abilities: - Strong organizational and analytical skills. - Good communication and organizational skills. - Detail-oriented. - Ability to handle confidential or sensitive information with discretion. We Prefer That You Have the Following: - Preferred Skills and Abilities: - Ability to accurately key 5000 ksph or 30 wpm. - Knowledgeable in word processing and spreadsheet applications. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. - Subsidized health plans, dental and vision coverage - 401k retirement savings plan with company match - Life Insurance - Paid Time Off (PTO) - On-site cafeterias and fitness centers in major locations - Education Assistance - Service Recognition - National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Summary Performs routine but varied clerical duties in accordance with standard procedures. This includes clerical duties such as photocopying, compiling records, filing, tabulating, posting information, distributing mail, screening, scanning, data element verification and document indexing. Applies knowledge of department policies and procedures and utilizes a general understanding of other departments' functions. Maintains records, prepares forms, verifies information and resolves routine problems. Ensures claims are processed in a timely manner. Description Logistics: PGBA – one of BlueCross BlueShield's South Carolina subsidiary companies Location: This position is full-time (40-hours/week) Monday-Friday from 8:00am-5:00pm in a typical office environment. This role is located on-site at 200 N Dozier Blvd, Florence, SC 29501. After successfully completing training, this position may transition to a fully remote work schedule based on performance and business needs. - Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. - SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date. What You’ll Do: - Receives, opens, sorts and distributes incoming departmental mail or work requests. Checks workflow documents to ensure required information is available. Requests any missing documentation as needed. Scans all documents for storage in the electronic repository. Prepares correspondence or packages for internal/external mailing. - Screens and verifies information. Ensures proper and accurate processing flow of all paper claims and correspondence in accordance with department standards for quality and production, contract regulations, policies and guidelines. - Conducts data element verification of data elements for those that fail the mapping process prior to claims adjudication. Applies appropriate indexes as needed to claims and/or correspondence. - Maintains departmental logs, spreadsheets or databases. Effectively uses all available reference materials in performance of daily functions. - Keeps track of supply inventory and/or orders supplies as needed. To Qualify for This Position, You'll Need the Following: - Required Education: High School Diploma or equivalent - Required Skills and Abilities: - Strong organizational and analytical skills. - Good communication and organizational skills. - Detail-oriented. - Ability to handle confidential or sensitive information with discretion. We Prefer That You Have the Following: - Preferred Skills and Abilities: - Ability to accurately key 5000 ksph or 30 wpm. - Knowledgeable in word processing and spreadsheet applications. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. - Subsidized health plans, dental and vision coverage - 401k retirement savings plan with company match - Life Insurance - Paid Time Off (PTO) - On-site cafeterias and fitness centers in major locations - Education Assistance - Service Recognition - National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.