• Support the Brand Operations Manager in monitoring inventory levels to help maintain optimal weeks of cover and prevent stockouts or overstock**• Assist with replenishment planning based on sales velocity, seasonality, and forecast guidance from the Brand Operations Manager**• Monitor aged inventory and support actions to reduce long-term storage fees**• Coordinate with supply chain and warehouse teams to help ensure timely inbound shipments • Support listing optimization including titles, bullet points, backend search terms, and A+ content using Helium 10, Data Dive, and other keyword research tools**• Conduct keyword research based on search volume, ranking difficulty, and competitor gaps**• Assist with ASIN-level analysis to identify opportunities to improve traffic and conversion**• Support testing and refinement of listings to improve organic ranking, CTR, and CVR**• Help ensure keyword distribution across listings follows SEO best practices and avoids duplication**• Support creative requests, and A/B testing initiatives for listing content, images, and other conversion focused elements**• Monitor keyword ranking and search term performance and share findings with the Brand Operations Manager • Support day-to-day Seller Central operations including listings, inventory, and account monitoring**• Help resolve listing suppressions, stranded inventory, and catalog issues**• Handle and escalate Seller Central cases for operational and compliance-related issues as needed**• Monitor Buy Box status and external pricing to identify issues that may affect sales performance or Buy Box ownership**• Monitor customer reviews and ratings and flag recurring feedback themes that may require action • Support audits of FBA shipments, fees, and discrepancies**• File and track Amazon reimbursement claims for lost, damaged, or missing inventory**• Monitor inbound shipments and help investigate receiving issues • Support analysis of ASIN-level performance including sales trends, sessions, conversion rate, contribution margin, and inventory flow**• Prepare daily, weekly, and monthly reports to identify performance gaps and opportunities**• Provide actionable operational insights to support listing and inventory performance • Monitor competitor listings, pricing, and keyword strategies using tools like Helium 10 and Keepa**• Track Best Seller Rank and category trends**• Identify market gaps and share recommendations with the Brand Operations Manager to improve listing positioning • Work closely with the Brand Operations Manager, marketing, creative, and supply chain teams**• Support product launches, listing updates, and international expansion efforts**• Coordinate with design teams for A+ content and image optimization needs

• Monitor, analyze, and optimize infrastructure costs in cloud environments (AWS, Azure, OCI) and on-premises environments; • Develop, implement, and maintain financial governance policies and processes for cloud environments; • Create dashboards and management reports with strategic insights on cloud service consumption and ROI; • Participate in negotiations with cloud service providers to secure better commercial terms; • Define and monitor strategies for purchasing reservations and usage commitments (Reserved Instances, Savings Plans, etc.); • Promote FinOps culture across the organization through workshops, training, and engagement initiatives; • Stay up to date on best practices, trends, and innovations in FinOps and cloud technologies; • Support the ongoing monitoring, analysis, and continuous optimization of infrastructure costs.

• Set up and optimize advertising campaigns on our proprietary platform in collaboration with internal teams • Manage campaign performance on a daily basis • Recommend the relevant audience segments to activate • Work closely with Account Management teams to understand goals, meet client needs and communicate results • Act as the main contact for any problem related to the progress of campaigns (ad operations) and get in touch with the Support team if necessary. • Investigate statistical discrepancies with third-party measurement tools in collaboration with the Support team • Provide recommendations on creative formats in close collaboration with the teams in charge of creating the creations • Develop real expertise in the local market: develop and maintain strong relationships with local publishers and SSPs

Job DetailsJob Location: Norwood, MA 02062Position Type: Full TimeSalary Range: $155,000.00 - $165,000.00 Salary/yearMES Solutions is seeking an experienced people leader to join the team as a Director of Operations. This position is 100% remote, Monday - Friday standard business hours. The Director of Operations is responsible for the overall performance of the company’s operational success. This position is responsible for the development and implementation of operational processes and procedures, effectively delegates responsibilities and ensures all products and services are delivered with the highest level of quality and customer service. This position demonstrates exceptional leadership and ensures all practices are carried out in the most effective and efficient way possible and in accordance with all federal, state and local regulations. ESSENTIAL JOB FUNCTIONS Responsible for the overall operations of the company and coordinating the development, implementation and monitoring of all operational processes and procedures. Actively participate in the preparation of short and long term planning and budget development to support strategic goals and growth objectives. Provide strategic vision and planning for existing services and aids in the development of new products and services. Review financial results through various resources to measure productivity and ensure operations are in line with the company’s financial goals and objectives. Oversee the management of all operational staff and directly supervise all members of the operational management team. Work directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved. Work effectively with leaders in other departments across the company to achieve operational, sales, financial, and strategic goals. Manage the development, implementation and review of all training programs and quality assurance. Conduct research and quality assurance review of products and technologies to determine quality and effectiveness and make adjustments and or recommendations for changes to enhance the efficiency and profitability of the company. Provide advice, training and/or necessary support for various project assignments as required. Plan and organize departmental meetings as needed and actively participates in all managerial meetings as required. Communicate pertinent information regarding the status of the company to all appropriate individuals within the company. Ensure the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management. Ensure compliance of all required recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records. Represent the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person. Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. Perform miscellaneous duties as assigned by the management. ESSENTIAL MANAGERIAL RESPONSIBILITIES Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws. Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards. Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary. Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed. Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees. Creating and implementing plan to meet department’s goals and metrics based on workload and client needs. Communicating change effectively and supporting those affected by change. Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management. Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management. Actively participating and successfully conducting annual performance evaluations. Qualifications Bachelor degree in business management or related field preferred. 5+ years experience in management; or equivalent combination of education and experience preferred. Strong knowledge of claims management relative to workers' compensation, no-fault, liability, and disability preferred. Must have strong knowledge of business development, budgeting and strategic planning Must use good judgment and include the appropriate people in the decision-making process. Must be knowledgeable in multiple software programs, including, but not limited to, Microsoft Word, Outlook, Excel, and the Internet. Ability to collect and research data to analyze complex or diverse information. Must use intuition and experience to design work flow procedures and process solutions. Must be able to maintain confidentiality. Must be able to demonstrate and promote a positive team -oriented environme ABOUT US MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance. MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.