At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. *This position can be performed remotely for candidates who reside in North Carolina or South Carolina* Essential Functions: - Selects, grows and maintains a profitable book of business for assigned high-volume territory with a high level of underwriting authority - Evaluates and analyzes highly complex accounts for risk selection and pricing purposes - Analyzes exposure, company and branch risk appetite, account premium and loss history, financial data, line(s) of business, price guidance, motor vehicle records, online sources of information, reports from premium audit or risk improvement and other relevant information to underwrite policies. - Develops and fosters agency relationships - Educates agents on EMC products, underwriting appetite, systems and services. - Visits agencies to discuss accounts and provide agents with updates at EMC in order to maximize opportunities. - Communicates with agents proactively and anticipates agents and insureds’ needs. - Identifies opportunities and potential barriers within agency relationships - Collaborates with marketing representatives to ensure agents receive superior customer experiences - Offers appropriate coverage for exposures and explains decisions to agents - Coordinates with marketing and branch management in the agency planning and review processes - Serves as a mentor for less experienced underwriters. - Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations. - Supports underwriting management through reviewing work of less experienced underwriters and providing training. Education & Experience: - Bachelor's degree, preferably in insurance or business administration - Five years of experience in commercial lines underwriting - Insurance designations, such as CPCU preferred Knowledge, Skills & Abilities: - Excellent knowledge of underwriting and risk analysis - Exceptional problem-solving skills and the ability to make sound decisions - Strong customer service skills - Strong computer skills, including knowledge of Microsoft Office and social media - Ability to work on multiple projects while meeting deadlines - Excellent written and verbal communication skills, including the ability to speak effectively before groups - Strong presentation skills preferred - Ability to work effectively with others, as well as independently - Demonstrated leadership qualities - Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if traveling The hiring salary range for this position will vary based on geographic location, falling within either of the following: $92,670 - $128,045 or $102,443 - $140,845A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.

• Responsible for the review and data validation within our system as input by Brokers, Disclosure Management Analysts, Retail Processors • Communicating directly with brokers, loan officers, loan processors, closers, account executives, regional managers, and customer service representatives • Completing all missing or inaccurate information to create compliant Loan Estimates or decision Change Circumstance requests • Delivering the Initial Loan Estimate to the borrower along with the Intent to Proceed and Service Provider List documents • Performing special projects, and additional duties and responsibilities as required

Role Summary Partner with Sales Representatives to drive and coordinate aspects of new business and existing business (retention/growth) opportunities for the O500 Buyer Group. Integral in driving membership and revenue growth by establishing plan design solutions, including benefit interpretation, identification of non-standards to Cigna benefit administration, proposing alternatives, and adhering to legislative compliance. Must thrive in a fast-paced, dynamic and evolving environment that relies heavily on strong team work within the core and extended enterprise. Using independent judgment and discretion, recommends changes in processes related to support of new and existing business. Mastery level of proficiencies in the following: Role Components - Analytical review of data to determine viability of a prospect - Effectively communicate with brokers to obtain critical data elements and negotiate timing - Strategize with Sales partner on funding and benefit solutions specific to client needs. Make recommendations based on industry, benefits and product knowledge. - Determine benefit intent and partner with underwriting in the development of a quote - Creation and maintenance of Opportunities in SFDC, including sculpting benefits in the Benefit Sculpting Tool, applying Legislation/Compliance and coordinating all Performance Guarantees - Support development of financials, including review of translation factors, benefit/plan design solutions, network solutions, understanding financial risks and caveats - Initiation of all SFDC activities, participation in Strategy/LCR calls, and collaboration with the Sales Team, Proposal Unit, and other enterprise partners. Involvement will ensure accuracy, thoroughness, and high quality proposals, best positioning Cigna to win. - Initiate and coordinate with respective business units for other lines of coverage (Alliance, Allegiance, Behavioral, Group, International, Payer Solutions, Voluntary, Seniors, Wellness, etc.) - Project Manage RFP process as the Primary Contact for all engaged business units - Review & coordinate all deliverables (Financials, Questionnaires, Benefit Summaries/Plan Designs, Performance/Discount Guarantees, Repricings, Disruptions, Geos, exhibits, etc.) meeting all internal/external deadlines - Stays abreast of new product initiatives (Sales Wire) as they are introduced as well as a lens on health care industry-specific impacts as a result of ongoing changes to PPACA, including but not limited to potential changes to related sales processes. - Act as a SME (Subject Matter Expert) to help identify gaps and incorporate changes into the Presale process. Qualifications - BA/BS highly preferred or equivalent experience - 2+ Years of Presale experience preferred. - Background in Insurance, Healthcare, Employee Benefits, Sales, Finance, Underwriting & Risk, Account Management, Project Management, Consulting Services - Advanced knowledge of healthcare product lines, major funding vehicles and benefits administration - Demonstrated relationship-building skills and ability to influence business partners - Strong project management and written/verbal communication skills - Ability to juggle multiple assignments and work with frequent shifting priorities and deadlines - Demonstrates ability to drive results with a sense of urgency and accuracy - Creative thinker with ability to translate ideas into actions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 36 - 60 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About Our Team The Customer Enablement and Implementation Team are part of Elsevier’s Clinical Solutions Customer Success organization, dedicated to delivering exceptional customer experiences across the full product lifecycle. We partner closely with healthcare organizations to ensure successful onboarding, implementation, and long-term adoption of Elsevier’s Clinical Solutions portfolio. Our team is highly collaborative, solutions-oriented, and committed to continuous improvement. We focus on driving measurable value for our customers through effective project execution, strong stakeholder engagement, and optimized product utilization, ultimately supporting improved clinical and operational outcomes. About the Role The Implementation Analyst is responsible for leading and executing the implementation of Elsevier’s Clinical Solutions products across healthcare organizations. This role requires a strong combination of project management expertise, technical acumen, and customer engagement skills to ensure successful deployments and sustained product adoption. As a key customer-facing partner, the Implementation Analyst manages complex, multi-stakeholder implementation projects, including coordination of EHR integrations and technical workflows. The role involves working closely with clinical, operational, and IT stakeholders to align product capabilities with organizational goals, optimize workflows, and ensure seamless system integration. Key Responsibilities - Lead the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success - Develop and manage comprehensive project plans, including timelines, milestones, risk mitigation strategies, and stakeholder communication plans - Serve as the primary point of contact for customers during implementation, managing multiple concurrent, high-complexity projects - Drive effective stakeholder engagement across clinical leadership, IT teams, project managers, and administrative staff - Provide subject matter expertise on product functionality, workflows, and best practices to support successful adoption - Facilitate requirements gathering, workflow analysis, and solution design, ensuring alignment with customer objectives - Coordinate and support EHR integration efforts, including understanding of HL7 interfaces, data workflows, and interoperability requirements - Deliver training and education tailored to diverse user groups to promote strong product adoption and utilization - Proactively identify, manage, and escalate risks, issues, and change requests to ensure project success - Collaborate cross-functionally with Product, Technology, Content, Sales, Account Management, and Customer Success teams to address customer needs and improve implementation processes - Develop and maintain customer-specific documentation, implementation artifacts, and best practice resources - Contribute to the continuous improvement of implementation methodologies, tools, and internal knowledge sharing Requirements - Background in Business, Healthcare Administration, Information Technology, or a related field - Experience in software implementation, project management, customer success, or related roles, preferably in healthcare or health IT - Demonstrated experience managing complex, multi-stakeholder implementation projects - Experience supporting or coordinating EHR integrations, including familiarity with HL7, interoperability concepts, and healthcare IT environments - Strong project management skills, including planning, execution, risk management, and stakeholder communication - Proven ability to drive customer engagement, adoption, and satisfaction throughout the implementation lifecycle - Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences - Highly organized with the ability to manage multiple priorities and projects simultaneously - Strong problem-solving skills with a proactive, solutions-oriented mindset - Ability to work collaboratively across cross-functional teams in a matrixed organization - Willingness to travel as needed (up to 25%) U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.