• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion. • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices. • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement. • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion. • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices. • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement. • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion. • Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. • Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices. • Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement. • Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Role Description The Senior Enterprise Applications Partner focuses on collaborating on large projects/processes and applying subject matter expertise with respect to identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for Enterprise Applications integrated with business processes/data and IT infrastructure (i.e., an “application system”). Senior Enterprise Apps Partner are in charge of implementing and analyzing complex systems for development, which includes planning, development, testing, documenting, and deployment processes for both development and production environments. Strong organizational skills and the ability to multitask on separate projects are important, and their main responsibilities often focus on systems design, automation, and maintenance. They also develop efficient budgets, troubleshoot problems, manage risks, and schedule deadlines for technical deliveries. What you will do: - Lead, mentor, and manage a team of Atlassian Platform Administrators and Engineers in configuring, customizing, and administering JIRA, JSM, Confluence, Bitbucket, and GitHub/Jenkins. - Collaborate with stakeholders to understand business requirements and translate them into effective solutions using the Atlassian toolset. - Participate in comprehensive evaluations of business requirements, developing detailed specifications, and validating the different solutions with business stakeholders. - Manage and optimize user permissions, groups, and access controls across Atlassian applications to ensure security and compliance. - Design and implement complex workflows, issue types, fields, and screens in JIRA to support various teams and projects. - Oversee the installation, upgrade, patching, and lifecycle management of Atlassian Data Center/Cloud instances, ensuring high availability (HA), disaster recovery (DR). - Evaluate, select, and integrate third-party Atlassian apps to enhance functionality and meet business needs. - Drive complex automation and workflow enhancements using Groovy (ScriptRunner) and REST API integrations (Python/Bash) for system health, reporting, automating, and other automation purposes. - Provide technical guidance, mentorship, and training to team members on Atlassian toolset usage, best practices, and troubleshooting. - Manage the operational performance of the established JSM service desk, including daily monitoring of ticket volume, conducting team discussions to address technical ambiguities, managing all service escalations, and preparing detailed reports for higher management on SLA breaches and key throughput metrics. - Monitor system health, performance, and security, and implement proactive measures to mitigate risks and ensure compliance. - Stay current with Atlassian product updates, industry trends, and best practices, and make recommendations for continuous improvement. What you will need: - 8+ years of progressive experience in Atlassian administration, with 3+ years in a leadership/management capacity over engineering teams. - Strong experience with Jira Cloud administration (projects, workflows, schemes, automations). - Extensive expertise in configuring, customizing, and administering JIRA, JSM, Confluence, and Bitbucket in large-scale environments. - Solid understanding of AWS cloud services and infrastructure patterns. - Strong scripting capability (Python, Bash) and hands-on experience writing YAML-based automation scripting (e.g., CloudFormation, Terraform). - Proficiency in containerization technologies such as Docker and container orchestration platforms like Kubernetes would be an added advantage. - Strong knowledge of Atlassian toolset architecture, administration, and configuration best practices. - Demonstrated experience in managing and integrating third-party Atlassian apps, plugins, and add-ons. - Proficiency in scripting and hands-on experience with ScriptRunner for JIRA and Confluence. - Solid understanding of software development lifecycle (SDLC) and agile methodologies. - Excellent analytical and problem-solving skills, with meticulous attention to detail. - Strong communication and collaboration skills, with the ability to interact effectively with stakeholders at all levels. - Atlassian certifications (e.g., JIRA Administrator, Confluence Administrator, Atlassian Certified Professional) are a plus. Benefits - Meaningful work in a product-first organization. - Equity - Every Appfire team member has the opportunity to share in our success through company equity, fostering a true sense of ownership and connection to our growth. - Work from home allowance - To support your remote work setup, Appfire provides a work-from-home allowance of up to INR 12,000 per year, paid monthly. - Training and personal development - Appfire invests in continuous learning through Appfire University and Udemy interactive platforms. - Paid Time Off, Health & Well-being - Employees enjoy 21 days of paid annual leave, 10 paid public holidays. After completing 5 years of work at Appfire, paid annual leave will increase to 26 days. - Insurance Coverage - Appfire provides comprehensive group health insurance for you and your family, including dependent parents, at no additional cost. Coverage also includes parental protection, personal accident insurance, and term life insurance aligned with job level. In addition, we offer telehealth services with access to qualified doctors for everyday health needs. - Volunteering - Every employee receives 3 fully paid days annually to contribute to Appfire Town, our Corporate Social Responsibility (CSR) initiative supporting local communities. - Crèche benefit for employees coming to the office to help parents balance work and childcare. - Flexibility that fits how you work best - This role is fully remote within India, with the option to work from our Hyderabad office, if you enjoy an on-site setting or like dropping by the office occasionally.