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Actian logo
Actian

Powering the data-driven enterprise

Conversational AI Intern, Agentic Support Automation

Artificial IntelligenceArtificial IntelligenceInternshipRemoteEntry LevelTeam 201-500Since 1980H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

61 days ago

Salary

$20 - $30 / hour

Seniority

Entry Level

Bachelor DegreeEnglish

Job Description

Conversational AI Intern, Agentic Support Automation

Actian

• Integrate Agentforce with the existing Coveo chatbot as an intelligence layer (conversational AI) (without replacing it). • Build AI support agents including **Case Viewer, Case Status, Escalate Case and Case Comment agents **to enable end-to-end case management in chat. • Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments. • Develop AI features such as **case summarization, suggested replies, and recommended knowledge articles**. • Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts.****Lead the capstone project **to design and deliver an AI-powered support experience showcasing real business impact. • Explore indexing video transcripts so academy videos are surfaced based on their actual content, not just course descriptions.

Job Requirements

  • Must be actively enrolled in a college degree program
  • Must be legally authorized to work in the United States

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