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Engineering Manager, Infrastructure Platforms
Location
India
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Engineering Manager, Infrastructure Platforms
GitLab
• Hire and manage a high-performing team of Site Reliability Engineers in India that lives our values. • Hold regular 1:1s with all members of your team, providing coaching and regular feedback around the individual’s performance. • Coordinate and continuously refine the team’s shift and weekend coverage model for Dedicated migrations. • Own operational execution of Dedicated Geo migrations and cutovers, including planning, pre-cutover preparation, live execution, and post-cutover validation and cleanup. • Ensure the team provides high-quality, timely responses to Geo-related escalations from Support and internal partners. • Foster technical decision making on the team, stepping in to make final decisions when necessary—especially during high-stakes migrations or incidents. • Build and maintain runbooks, guardrails, and post-cutover reviews so the team operates with rigor rather than improvisation, especially during ramp-up. • Collaborate with core Geo, Dedicated migrations, and other Infrastructure teams to identify and prioritize engineering investments that improve migration tooling and processes. • Define, track, and report on key operational metrics such as escalation volume absorbed, internal escalation rate, cutover coverage, response times, and team health signals, using them to drive continuous improvement. • Participate in the Incident Management on-call rotation to help ensure availability goals for GitLab.com are met, working with reliability engineers and development team members.
Job Requirements
- 3+ years of experience managing SRE, infrastructure, or platform engineering teams operating highly-available distributed systems at scale, ideally in a SaaS environment with customer-facing SLAs.
- Demonstrated ability to lead in a remote, high-performance environment, collaborating across multiple time zones and cultures.
- Experience running or significantly contributing to large-scale data migrations where customer data integrity and downtime risk must be carefully managed.
- Strong infrastructure background, including cloud platforms, observability, incident response, and distributed multi-tenant architectures.
- Excellent communication and interpersonal skills, with the ability to translate complex technical concepts and risk trade-offs into clear, actionable insight for both technical and non-technical stakeholders, including customers.
- Strong problem-solving abilities and attention to detail, with a focus on delivering high-quality, low-risk operational outcomes in a fast-paced, dynamic environment.
- Alignment with our company values and a commitment to working in accordance with those values.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
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