• Audit the Retailer network and review Warranty/Service Fixed Operations • Complete a set number of audits within a timeframe • Demonstrate understanding of Dealer Warranty and Service Processes • Create detailed reports on audit findings • Guide Dealers on business best practices • Provide detailed, accurate reporting to management • Use IT systems to identify dealer metrics

• Conduct consumer & commercial loan reviews, internal audits, and compliance testing for financial institutions • Analyze controls, operations, and adherence to banking regulations • Provide clear, constructive, and value‑added feedback to clients • Work collaboratively with teammates while representing CSH with professionalism • Regional travel 20–30% depending on client needs

• Prepare for the audit by identifying the necessary information and type of records needed. • Prepare and mail letters to request required information. • Correspond with insured via phone, email and mail. • Examine data to determine correct classifications for business activities and write effective description of operations. • Prepare complete audit document, explain results to insured and communicate the results to the review staff. • Enter progress notes, completes and submits audits for review.

• Oversight and management of the Claims Quality Assurance Team, including mentoring the team, implementing and coaching through performance improvement plans, and training auditors on job performance expectations. • Reviewing audits of claims, ensuring processing accuracy by verifying all aspects of the audit have been handled correctly and according to both standard processes and the Client’s summary plan description. • Managing the inventory of audits against standard service level agreements (SLA’s) and reporting requirements. • Compiling reporting of audits completed, with decision methodology for procedural and monetary errors which are used for quality reporting and trending analysis utilizing quality tools. • Identifying trends based on the quality reviews, identifies quality improvement opportunities and partners with training team to develop programs. • Partnering with Claims Department Leadership and Training Lead on any problematic issues warranting immediate corrective action.