It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Position: Associate, Customer Service Report to Title: Supervisor, Customer Service Location: U.S. Remote Position Overview The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions. Areas of Focus Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions. Responsibilities - Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX) - Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel - Respond to in-coming telephone calls and web requests immediately. Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours - Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs - Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations - Keeps manager informed of issues and improvement opportunities - Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.) - Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues - Maintains customer files, profiles, and all records of order activity - Works with Sales Representatives and/or other departments to resolve customer order and related issues - Displays a positive attitude to ensure customer satisfaction - Reports data inaccuracies and customer problems to manager immediately - Prepares memos, correspondence, reports and other documents - Follows quality system procedures - Good written and verbal communication skills are essential Basic Qualifications - Associates degree in Business Administration or related field preferred - Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role - Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background - Excellent telephone skills: position communicates with many individuals, both internally and externally - Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment - Must work well in a team environment - Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities - Excellent decision-making skills and ability to perform complicated tasks, attention to detail - Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred - Knowledge of Sales Force is a plus - Export/Import logistics and battery knowledge a plus - Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel #LI-REMOTE if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC019040 Patient Accounting Job Description Summary: Position Responsibilities - Monitors the handling and processing of patient payments received via phone or mail. - Explains charges and other related inquires from patients and insurance carrieres in person or via telephone. Assist financial counselors and customer service staff as needed. - Consistently follows-up with appropriate personnel to resolve discrepancies in patient charges, issues and or insurance information. - Monitors follow up of the financial counselors/customer service represenatives to ensure proper documentation of all action using appropriate system and patient history file. Update all pertinent information in the system. - Demonstrates good judgement in the routine answering and referral of patient inquires to other hospital personnel. - Recommends to manager or other appropriate source accounts to be referred to outside collection agencies and attorneys. - Recommends to manager any patient dissatisfaction issues. - Monitors the day to day functions of the customer service department and ensures excellent customer service is provided and all department polices and procedures are followed. - Attempts collections on all patient owed balances as appropriate. - Sets up payment plans when appropriate. Follows hospital discount policy. - Monitors follow up and ensure a timely response to messages on patient accounts voice mail and MyChart. - Requests refunds as necessary. Ensures account balances are assigned to the correct patient or insurance responsibility. - Properly researches accounts assigned by management. Qualifications - License/Registration/Certification - Not applicable - Education - High School graduate or equivalent level of training. - Experience - One-year practical experience in Healthcare Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs: - Health benefits - Life insurance - Long-term disability coverage - Healthcare spending accounts - Retirement plan - Paid time off - Pet Insurance - Tuition reimbursement - Employee assistance program - Wellness program - On-site housing for select positions and more! Degree Requirements: Certification:

Synthesis Health Who We Are We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration and commitment to our core values and behaviors. The Synthesis team is seeking a highly motivated and detail-oriented Customer Support Specialist Level 1 to join our growing company. About the Opportunity As a Customer Support Specialist L1, you will be the first point of contact for customers seeking assistance with our Synthesis technology solutions and services. You will play a key role in ensuring that our customers (Internal and external) receive timely support, addressing technical inquiries, troubleshooting issues and providing exceptional service while resolving within our SLA. Key Responsibilities: - Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options. - Diagnose and resolve basic technical issues related to product functionality, installation and usage. - Escalate unresolved or complex issues to higher-level technical support or internal teams. - Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records. - Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary. - Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices. - Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements. - Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. - Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference. - Assist in managing customer expectations and delivering solutions within agreed timelines. - Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service. About the Right Candidate Qualifications - Education: Associate degree in a related field (e.g., healthcare technology, IT, or radiology) or equivalent work experience. - Experience: - Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector. - Experience with radiology systems or medical technology products is a plus. - Skills: - Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues. - Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent). - Empathy and patience when dealing with customers, with a focus on delivering outstanding service. - Strong attention to detail and commitment to accurate documentation. Preferred Qualifications - Knowledge of radiology imaging systems or software (PACS, DICOM, etc.) is highly desirable. - Familiarity with customer relationship management (CRM) and ticketing platforms. You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers. Values: - Clinical service first. 2. Collaborate with our customers. 3. Listen, respect, learn. 4. Innovate to excel. Behaviors: - Be nice. 2. Be creative. 3. Be honest. 4. Be helpful. Compensation and Benefits Compensation is fair market rates based on the country where the individual is hired. For US candidates, the salary range for this position is $20 - $22 USD. Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.

Synthesis Health Who We Are We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration and commitment to our core values and behaviors. The Synthesis team is seeking a highly motivated and detail-oriented Customer Support Specialist Level 1 to join our growing company. About the Opportunity As a Customer Support Specialist L1, you will be the first point of contact for customers seeking assistance with our Synthesis technology solutions and services. You will play a key role in ensuring that our customers (Internal and external) receive timely support, addressing technical inquiries, troubleshooting issues and providing exceptional service while resolving within our SLA. Key Responsibilities: - Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options. - Diagnose and resolve basic technical issues related to product functionality, installation and usage. - Escalate unresolved or complex issues to higher-level technical support or internal teams. - Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records. - Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary. - Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices. - Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements. - Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. - Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference. - Assist in managing customer expectations and delivering solutions within agreed timelines. - Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service. About the Right Candidate Qualifications - Education: Associate degree in a related field (e.g., healthcare technology, IT, or radiology) or equivalent work experience. - Experience: - Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector. - Experience with radiology systems or medical technology products is a plus. - Skills: - Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues. - Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent). - Empathy and patience when dealing with customers, with a focus on delivering outstanding service. - Strong attention to detail and commitment to accurate documentation. Preferred Qualifications - Knowledge of radiology imaging systems or software (PACS, DICOM, etc.) is highly desirable. - Familiarity with customer relationship management (CRM) and ticketing platforms. You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers. Values: - Clinical service first. 2. Collaborate with our customers. 3. Listen, respect, learn. 4. Innovate to excel. Behaviors: - Be nice. 2. Be creative. 3. Be honest. 4. Be helpful. Compensation and Benefits Compensation is fair market rates based on the country where the individual is hired. For Canadian candidates, the salary range for this position is $22 - $28 CAD. Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.