Trojan Battery Company

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position: Specialist, Digital Marketing Report to Title: Director, Digital Marketing Location: U.S. Remote Date: April 2026 Position Overview Our Digital Marketing team plays a key role in modernizing how we engage customers, support our Commercial Organization while driving demand through scalable date-driven programs. The Digital Marketing Specialist serves as the operational hub for campaign execution and marketing operations. This role combines hands-on marketing automation expertise with strong campaign orchestration and cross-functional coordination. This works closely with Marketing Communications, Sales, Web/SEO, and external partners to translate business objectives into well-executed digital campaigns—ensuring consistency, data quality, and measurable performance across the funnel. Responsibilities Campaign Planning & Orchestration - Partner closely with Marketing Communications after receiving the campaign brief to consult on and design the most appropriate digital campaign in support of the business objective - Design funnel architecture by mapping buyer journey stages to campaign touchpoints and conversion paths - Coordinate execution across internal team members and external partners to ensure consistent messaging, timing, and quality Marketing Operations & Automation - Own day-to-day HubSpot configuration, including workflows, lead scoring, lifecycle stages, forms, and landing page templates - Manage lead management processes from capture through qualification, ensuring clean data, accurate routing, and strong sales alignment - Support Google Advertising initiatives through conversion tracking, landing page alignment, and performance optimization Reporting, Insights & Optimization - Build and maintain dashboards to track campaign, funnel, and lead performance - Analyze results and provide actionable recommendations to improve conversion rates, lead quality, and pipeline contribution - Review attribution and source tracking to ensure accurate reporting across channels Selective Hands-On Execution - Execute strategic email campaigns within HubSpot - Build and optimize landing pages for key initiatives - Collaborate with the Web & SEO Platform Owner on website updates, conversion tools, and campaign integrations QA & Continuous Improvement - Conduct campaign quality assurance across all channels prior to launch - Validate tracking, attribution, and data integrity - Identify optimization opportunities based on performance insights Working with External Partners - Collaborates with external agency and RevOps partners to provide deeper executional and technical support where scale or specialization is required - Defines requirements, reviews deliverables, and conducts quality assurance to ensure partner output aligns with business objectives and internal standards - Maintains internal ownership of campaign orchestration, data quality, and performance optimization while leveraging partners for execution depth Basic Qualifications - 3–5 years of experience in digital marketing, marketing operations, or campaign management - Strong hands-on experience with HubSpot (certification preferred) - Experience working with Google Advertising and conversion tracking - Solid understanding of buyer journeys, funnel strategy, and conversion optimization - Proven ability to manage multiple stakeholders, projects, and timelines - Excellent communication, collaboration, and organizational skills - Detail-oriented mindset with a strong focus on quality and accuracy #LI-REMOTE if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Position: Associate, Customer Service Report to Title: Supervisor, Customer Service Location: U.S. Remote Position Overview The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions. Areas of Focus Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions. Responsibilities - Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX) - Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel - Respond to in-coming telephone calls and web requests immediately. Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours - Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs - Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations - Keeps manager informed of issues and improvement opportunities - Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.) - Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues - Maintains customer files, profiles, and all records of order activity - Works with Sales Representatives and/or other departments to resolve customer order and related issues - Displays a positive attitude to ensure customer satisfaction - Reports data inaccuracies and customer problems to manager immediately - Prepares memos, correspondence, reports and other documents - Follows quality system procedures - Good written and verbal communication skills are essential Basic Qualifications - Associates degree in Business Administration or related field preferred - Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role - Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background - Excellent telephone skills: position communicates with many individuals, both internally and externally - Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment - Must work well in a team environment - Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities - Excellent decision-making skills and ability to perform complicated tasks, attention to detail - Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred - Knowledge of Sales Force is a plus - Export/Import logistics and battery knowledge a plus - Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel #LI-REMOTE if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position: Inside Sales Manager Report to Title: General Manager Location: U.S. Remote *Must live within driving distance to the Tampa, Florida area Date: March 2026 Position Overview: As the Inside Sales Manager, you will be responsible for the execution of strategic direction, development, and performance of inside sales activities in assigned markets. You will provide leadership towards the achievement of maximum profitability and growth with customers in line with the Company’s vision and values. You will ensure execution of plans and strategies to expand customer base and contribute to the development of training and educational programs for clients and inside sales personnel. Responsibilities: - Executes and manages business plan and sales strategy to ensure attainment of company sales goals and profitability - Serves as coach and mentor to inside sales personnel - Works collectively with Inside Sales, Regional Sales Representatives, and Operations to ensure effective communication within territories - Oversees performance and development of Inside Sales team - Conducts one-on-one review with sales team to build effective communications, understand training and development needs, and provide insight for improvement of team sales - Prepares action plans for inside sales team for effective search of sales leads and prospects - Identifies and creates new sales initiatives and executes sales strategies to penetrate new markets - Assists in implementation of marketing plans - Works with cross-functional groups to coordinate sales activities and initiatives - Maintains accurate records of pricings, sales, and activity reports submitted by sales team - Maintains contact with clients to ensure high levels of client satisfaction Qualifications: - High School Degree or equivalent required; Bachelors’ Degree preferred - 2 years of previous inside sales management required - 4 years inside sales management with experience in battery industry preferred - 4 years of strong background and track record in managing creative sales initiatives is preferred - 4 years of training and developing a sales force is preferred - Knowledge of wholesale distribution and batteries is preferred - Strong professional sales and consultative skills, ability to coach and mentor growing sales team - Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction - Ability to establish and maintain cooperative working relationships - Ability to function effectively in cross-functional work environment - Strong written and verbal communication skills - Strong analytical, math, and persuasion skills - Strong understanding of customer and market dynamics and requirements if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!