Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HealthIT Ambulatory Specialty Job Summary: This Senior Application Analyst position is integral to HealthIT’s ability to meet organizational goals and deliver high quality products to the Transplant Center. This role on the Phoenix Team is responsible for the Transplant lab projects as well as the quality reporting required by UNOS (United Network of Organ Sharing). This position is also responsible for other Ambulatory Clinics such as the Pulmonary (Adult/Peds), Nephrology and the Sleep/PFT clinics. Filing this position is critical to maintain continuity of care and meet our overall strategic priorities for the Transplant Center. The role will support the Phoenix team overall with maintenance and enhancements, support upgrades, participate in on call. Note: This role is available for remote work from most US locations . KEY RESPONSIBILITIES • Designs, builds, installs, configures, and/or develops software to support clinical and operational workflows. • Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate. • May perform analysis and design of supporting technical infrastructures. • Supports clinical or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users. • Assists with onboarding and training as needed. • The responsibilities listed are a general overview of the position and additional duties may be assigned. REQUIREMENTS • Epic Ambulatory certification - Required • Epic Phoenix certification - Preferred • Clinical / Nursing experience - Strongly Preferred • Bachelor's degree - Required TECHNICAL CAPABILITIES • Business Knowledge (Intermediate): Demonstrates the ability to apply multiple areas of business knowledge to successfully meet broad work objectives. Knowledgeable of the major business units of the company which relate to work responsibilities. Understands and monitors appropriate key business indicators as well as the competition. Able to communicate with users and customers regarding various business functions in an easily understood manner. Able to interpret and draw conclusions from business data. Demonstrates an understanding of overall business perspectives. • Problem Management (Intermediate): Demonstrates mastery of Incident Tracking and Problem Reporting in practical applications of a difficult nature. Assures that the proper people receive problem reports as soon as detected. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering Incident Tracking and Problem Reporting products and services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job. • Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process. • Testing (Intermediate): Possesses a high level of skill to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Able to use automated testing aids to help debug programs. Creates and maintains appropriate test documentation for regulatory requirements. • Technical Analysis (Intermediate): Possesses high level of knowledge of the functionality of assigned products and the systems with which they interface. Proactively identifies, analyzes, and develops solutions to complex clinical, administrative, financial, operational, and technical issues. Possesses sufficient knowledge, training, and experience to be capable to successfully design build, configure, install, run reports, and perform maintenance support with minimal instruction or guidance from others. Participates in optimization efforts. May lead projects and delegate tasks. • Configuration Management and Planning (Intermediate): Demonstrates a conceptual and business understanding of configuration management, planning and related topics. Able to quickly and accurately discuss the impact of new technology, platforms, and design criteria. Understands and monitors key business indicators as they may apply to enhancements of the system. Able to communicate with users and customers regarding configuration for business functions in an easily understandable manner. Participates or develops multi-faceted configuration plans. About the Department: Health IT HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of: - Delivering distinctively personalized care - Improving the health care of individuals and communities regionally, nationally and internationally - Providing transformative learning programs - Supporting compelling discoveries Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's (Required) Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials. Your role in our mission - Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents. - Lead troubleshooting efforts for complex technical problems. - Participate in an afterhours and weekend On Call rotation. - Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation. - Develop and maintain knowledge base articles, FAQs, and other documentation. - Identify and escalate recurring issues to appropriate teams. - Contribute to the development and implementation of service desk best practices and procedures. - Proactively monitor system performance and identify potential problems. - Participate in project work related to IT service improvements. - Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions. - Maintain a positive and professional demeanor at all times. - Participate in team meetings and training sessions. What we're looking for - Associate's or Bachelor's degree in IT or a related field preferred. - 3+ years of experience in a technical support role, preferably in a service desk environment. - Experience with ticketing systems (e.g., ServiceNow). - Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory). - Extensive experience troubleshooting complex technical problems. - Strong leadership and mentoring skills. - Excellent communication skills, both written and verbal. - Ability to work independently and as part of a team. - Strong organizational skills and attention to detail. What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-10%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

CTG is seeking to fill an Epic PB Analyst position for our client. Location: San Mateo, CADuration: Contract to hire Duties: - Configure, build, test, and maintain Epic Professional Billing (PB) functionality - Analyze business workflows and translate requirements into system design and solutions - Collaborate with revenue cycle, coding, and clinical teams to improve billing processes - Support charge capture, claims processing, payment posting, and denial management workflows - Troubleshoot system issues and provide timely resolution or escalation - Perform system upgrades, enhancements, and optimization initiatives - Develop and maintain documentation, including workflows, build specifications, and training materials - Participate in testing efforts (unit, integrated, and user acceptance testing) - Ensure compliance with regulatory standards and billing guidelines (e.g., CMS, HIPAA) - Provide end-user support and training as needed - Monitor system performance and recommend improvements Skills: - Strong understanding of Epic Professional Billing (PB) application functionality - Expertise in revenue cycle management and professional billing workflows - Experience with charge router, fee schedules, claims editing, and reimbursement workflows - Knowledge of CPT, ICD-10, and HCPCS coding standards - Familiarity with clearinghouses and payer requirements - Strong analytical, troubleshooting, and problem-solving capabilities - Ability to communicate effectively with technical and non-technical stakeholders - Experience with system configuration, testing, and production support Experience: - 5+ years of experience supporting or implementing Epic PB - Proven experience in healthcare IT, specifically within revenue cycle operations - Experience working in a hospital or healthcare system environment - Demonstrated success in system optimization and workflow improvements Education: - Bachelor’s degree in Healthcare Administration, Information Systems, Business, or related field (or equivalent experience) - Epic Professional Billing (PB) Certification required Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $80.00 to $85.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. What You'll Do: - Design, develop, and optimize fraud strategies across personal loans and student loan refinance products - Monitor portfolio performance to identify emerging fraud trends, risks, and optimization opportunities - Develop and deploy fraud rules and strategies using segmentation, statistical analysis, and predictive modeling techniques - Own end-to-end fraud mitigation processes, with accountability for fraud loss reduction and performance outcomes - Design and execute A/B tests and champion/challenger frameworks to evaluate strategy effectiveness - Build and maintain scalable analytical frameworks using tools such as Snowflake and dbt - Develop dashboards and reporting (e.g., Looker) to monitor KPIs such as fraud rate, approval rate, and false positives - Generate actionable insights from structured and unstructured datasets, including limited or noisy data environments - Partner with cross-functional teams (Product, Engineering, Risk, Operations) and external vendors to implement fraud solutions - Leverage internal and third-party data to enhance fraud detection capabilities - Continuously evaluate and refine strategies based on performance metrics and evolving fraud patterns - Communicate insights, strategy performance, and model behavior clearly to stakeholders and senior leadership - Support model development lifecycle, including design, validation, and production deployment About You: - Bachelor’s degree in a quantitative field (e.g., Statistics, Engineering, Analytics, Economics); Master’s preferred - 4+ years of experience in fraud risk, credit risk, or customer risk management within a financial institution or fintech - 3+ years of hands-on experience with SQL, Python, or R for data analysis and modeling - 3+ Proven experience designing and implementing fraud strategies for unsecured lending products (e.g., personal loans) - Strong analytical and problem-solving skills with attention to detail - Ability to translate complex data into clear, actionable insights - Effective communicator with experience influencing cross-functional stakeholders - Self-starter with a high degree of ownership, curiosity, and adaptability Even Better: - Experience with machine learning models (e.g., logistic regression, tree-based models, anomaly detection) - Familiarity with fraud typologies (e.g., synthetic identity, first-party fraud, account takeover) - Knowledge of regulatory frameworks and risk controls (e.g., fair lending, model governance) - Experience with experimentation frameworks and decision systems - Exposure to modern data stack tools (e.g., dbt, Snowflake) and BI tools (e.g., Looker) A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $124,000—$155,000 USD Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: - Health, Dental, & Vision benefits plus savings plans - Mac computers + work-from-home stipend to set up your home office - Monthly internet and phone reimbursement - Employee Stock Purchase Plan - Restricted Stock Units (RSUs) - 401(k) plan to help you save for retirement plus a company match - Robust tuition reimbursement program - $1,000 travel perk on each Earnie-versary to anywhere in the world - Competitive days of annual PTO - Competitive parental leave What Makes an Earnie: At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: - Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. - Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience. - Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement. - Lead Together: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team. - Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for. Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.