• Manage various external and internal tasks related to client data migration, analysis, and management • Handle client onboarding from initial handoff to finalization • Perform data mapping and manage complex datasets with high attention to detail • Migrate customers’ data into preferred format • Coordinate and receive inputs from customers and internal stakeholders • Maintain accurate customer records • Resolve customer issues promptly and ensure satisfaction • Stay current with system changes and updates • Collaborate with customer success, product, and internal teams to improve customer experience

About Umpqua Health At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health. Position Title: Solutions Engineer Department: Data Solutions Status: Full Time, Exempt position Schedule: Monday through Friday - 8:00am - 5:00pm Location: Remote position (occasional travel as required) This position is only open to applicants residing in Oregon or Washington state. Salary: Wage Band 21: $ 96,910 - $121,140 - Salary is dependent upon skills, experience, and education. - Generous benefit packages including PTO, Health/Vision/Dental Insurance, 401k with a company match, gym membership reimbursement, tuition reimbursement, and more. - Full-time position. Must reside in Oregon or Washington state. POSITION PURPOSE The Solutions Engineer will be a key contributor to the organization's health plan operations by leading the design, development, and implementation of software solutions that support the organization's goals and objectives. Additionally, the solutions engineer troubleshoots, and debugs software programs for databases, applications, tools, networks, and applications to create innovative technology through solid engineering practices. The ideal candidate will be a seasoned software developer with a strong understanding of healthcare data and systems, and a passion for delivering high-quality software solutions. This role will require a creative and forward-thinking mindset, as the successful candidate will be expected to engineer innovative solutions that meet the needs of our organization. The individual in this position will work closely with other departments within the organization, including IT, decision support, quality, clinical operations, and finance, to ensure that the health plan systems are operating efficiently and effectively. Reporting to the Data Solutions Manager, the Solutions Engineer performs a complete range of information system database analyst assignments including, but not limited to, designing, developing, testing, and implementing database systems. This individual will be looked upon to provide technical support to other team members and evaluate new database solutions and technologies. Provide maintenance, support, and assistance to the team with installation and configuration of clustered database failover, database replication, and database backup solutions. ESSENTIAL JOB RESPONSIBILITIES - Lead the design, development, and implementation of software solutions that support the organization's health plan operations using your visionary skills to create innovative solutions that drive the organization forward, leveraging your expertise to guide the development process. - Support various software platforms from a technical perspective including automation of reporting features. - Collaborate with cross-functional teams to gather requirements and develop solutions to address operational and business needs. - Develop and maintain software codebase, ensuring high-quality coding standards and practices that align with the organization's vision and strategy. - Design and develop full stack web applications with a focus on performance and usability best practices. - Architect database schemas and data models to support software solutions. - Ensure that software solutions meet security and compliance requirements, such as HIPAA and CMS regulations while still driving innovation and pushing boundaries. - Conduct unit and integration testing to verify quality and ensure that software solutions are stable and error-free. - Stay up to date with emerging technologies and best practices to ensure that software solutions are using the latest tools and solutions, bringing your visionary perspective to evaluate and integrate new technologies. - Provide technical mentorship and guidance to junior developers on the team. - Work with third party systems to automate validation and reporting into internal IT systems. - Design backend services to calculate complex member outcomes. - Efficiently produce SQL queries and C# code, often interfacing .NET with SQL Server. - Author maintainable JavaScript and TypeScript libraries that interface with backend Web APIs supporting existing jQuery, AngularJS, and Agular based web applications. - Interpret & implement published specifications as SQL and/or C# code. - Provide detailed performance analysis, design, tuning, testing, implementation and documentation of the business intelligence system and data warehouse. - Support various software platforms from a technical perspective including automation of reporting features. - Maintains, analyzes, troubleshoots, and repair various MS SQL databases. - Install and upgrade various software applications and database systems as required. - Maintains a working knowledge of emerging database technologies. - Documents work time into a helpdesk system. - Write SQL scripts against third party applications Umpqua Health relies upon for custom validation and reporting purposes. - Assist other departments to author and investigate various health checks for internal systems and build reporting tools. - Work with Network Security staff to ensure optimization of database security. - Automation of database system tasks to import and export data between systems. - Performance optimization of database systems. - Diagnoses and troubleshoot database errors. - Create data flow diagrams for data management systems. - Manage SQL Server Scheduling Agent Jobs for enterprise databases. - Maintain SQL Server database Disaster Recovery management processes. - Receive customer feedback, model data, and Design databases from requirements. - Identify product defects and track to their appropriate resolution. - Automate repetitive manual processes. - Analyze and validate reports between systems and isolate discrepancies when they occur. - Establish and maintain effective relationships with clients and matrix support teams. - When appropriate, work independently, organizing questions in a way that allows progress to continue without immediate feedback. - Keep customers and team members informed and respond to customer requests in a timely manner. - Actively contribute in team meetings and share information - Maintain a high level of user access and network availability. - Comply with organization’s internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations. - Occasionally needs to be available to be on call support. - Other duties as assigned CHALLENGES - Working with a variety of personalities, maintaining a consistent and fair communication style. - Satisfying the needs of a fast-paced and challenging company. MINIMUM QUALIFICATIONS - Bachelor’s degree in computer science, information systems, or related field. 10+ years of experience in software development or solutions engineering, with a focus on health plan solutions - Extensive knowledge of database technology, networks and server operating systems and hardware. - Strong background in web development with a background in JavaScript, Typescript, jQuery, Angular, ASP.net, and Node.js - Familiarity with healthcare data regulations such as HIPAA and CMS regulations - Solid understanding of RESTful APIs, HL7 standards, and healthcare interoperability. - Proficiency in programming languages such as Java, Python, or C# for solution development and integration. - Microsoft Azure Database Administrator (or equivalent) or obtain within one year. - Experience with health plan management systems, data analytics tools, and cloud platforms - Relational database administration and experience with Microsoft SQL Server database administration. - Proven experience installing, maintaining, updating and troubleshooting databases. - Experience with Windows Server and SQL databases. - Experience with Agile development methodologies. - Strong analytical and problem-solving skills with the ability to analyze complex data sets and identify insights. - Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams. - Demonstrated ability to manage multiple projects and priorities in a fast-paced environment. - No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid) - Proficient computer skills, including MS Office suite. PREFERRED QUALIFICATIONS - Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis. - Experience with Tableau, Arcadia, and eClinicalWorks - Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis. - Experience working on a diverse team with different communication styles. - Bi-lingual translation or translation capabilities a plus About Umpqua Health At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health. Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

Purpose: Do you have experience working in patient access? Are you comfortable working in a call center environment? UPMC is hiring a full-time Patient Access Data Monitor to support the Patient Arrival department. This position would work Sunday and Monday from 7:00am until 3:30pm, and Thursday through Saturday from 3:00pm until 11:30pm. This position includes the ability to work from home after training. Patient Access Data Monitors maintain data accuracy in all patient record related systems for UPMC. They coordinate and support ADT (Admissions, Discharges, and Transfers) resolution of accounts for all phases of the revenue cycle while working under the general supervision of Revenue Cycle Patient Access department leadership. Additionally, they troubleshoot and provide assistance for all levels of responsibility within UPMC as requested. If you're up for the challenge, apply today! Responsibilities: - Answer multi-line telephone system and register Direct Admissions, Transfers and Discharges according to department protocols. - Review reports and take action accordingly to maintain data integrity. - Support and contribute to UPMC core values and guiding principles, and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. - Incorporate acts of dignity and respect in daily interactions. - Timely analysis, correction and root cause identification of errors to ensure a clean billing cycle. This includes but is not limited to canopy tasks, status changes, site specific cirius holds, monitoring reports and HPF work queues. - Review and take action to update the patient account to the appropriate bed status. - Act as a resource for staff to assist in providing financial education to patients and family on insurance matters, outside resources, patient's financial liability and hospital-billing process to ensure that patient's financial commitment to the institution is arranged for the patient prior to arrival for services. - Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. - Coordinate projects as assigned by senior leadership. - Assist in the registration process during periods of high patient volume and/or staffing shortages. - Confirm insurance benefits with the appropriate carrier via on-line verification systems for third party reimbursement and coordination of benefits. - Keep management informed of work area status, plans, goals, problems and resolutions. - Investigate and take action on accounts as requested to determine potential compliance issues. - Completion of High school education required. - Associate degree in Computer Science; or health care related preferred. - Minimum of 3 years in the Revenue Cycle, Patient Access or computer environment position required OR Equivalent combination of Experience or Education. - Excellent interpersonal, written and verbal communication skills are required. - Must have good assessment and problem-solving skills. - Must possess strong technical and analytical skills. - Must be able to make appropriate decisions based on circumstances as well as established protocols. Licensure, Certifications, and Clearances: - Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

About the Team: Ever wondered how a global map that enables offline rendering, routing, search, navigation, and traffic assistance fits on a mobile SD card? Join the Compilation Frameworks team, where we’re building the technology behind one of the world’s most advanced digital map formats that is conquering the location market. You will be challenged by a lot of interesting algorithmic, design and performance problems that allow you to leverage and fully unfold your intellectual skills. As part of our team, you will have the opportunity to create HERE Map - a digital representation of the world - that powers mobile and automobile navigation applications, advanced and autonomous driving systems and serves as a base for numerous location services. Your work will have a global impact: the map you create will be used in millions of cars and on millions of mobile devices across the whole world. You will take advantage of high-end cloud computing, devise a SPARK cluster to process terabytes of all kinds of source data to create a comprehensive, highly compressed, semantically and geo-indexed map content for backend and client services. You will develop a map compiler framework that enables users of the Here Platform to compile their own data with Here Map Content, the most comprehensive and current source of location data worldwide. In a team of highly skilled professionals you will enjoy a great team atmosphere, highly collaborative spirit and have lots of opportunities to learn and develop your skills as well as to contribute to the team's success. What You’ll Do - Design and develop robust, scalable, commercial-grade software. - Contribute to architectural and design discussions. - Collaborate on user story creation, effort estimation, and acceptance criteria. - Conduct peer code reviews and ensure high code quality. - Write unit and executable acceptance tests. - Help build and maintain development infrastructure (CI/CD, testing, etc.). - Contribute to team documentation and internal knowledge sharing. - Participate in hiring and mentoring new team members. Who are you? - 3+ years of professional software development experience. - Strong analytical and problem-solving skills. - Expert-level knowledge in at least one of: C++, Java, or Scala with willingness to use Scala - Deep knowledge of data structures and basic algorithms - Very strong level in algorithm engineering - Expertise in object-oriented design - Experience in distributed computation - Experience in large scale data processing - Passion for clean, maintainable, and efficient code. Bonus Points For: - Advanced degree (MSc or PhD) in Computer Science or a related field. - Experience with Scala and Apache Spark or similar distributed computing frameworks. - Background in functional and concurrent programming. - Familiarity with AWS, EMR, and other cloud-based services. - Experience with modern CI/CD tools (e.g., GitLab, GoCD, Jenkins). - Working in agile, cross-functional teams across multiple time zones. What do we offer? - Work on the development of high-scale services, managing thousands of data processing pipelines - Innovative and modern technologies - Truly international team of fantastic & talented people from 60+ countries worldwide, working from strong tech hubs located in Europe, the US, and Asia, along with multiple smaller locations - Flexible working hours & a flexible approach to office vs. remote work - Medical coverage for you and your family - Yearly variable bonus - This role is eligible for the Creative Tax Incentive scheme in Poland (KUP – Autorskie Koszty Uzyskania Przychodu) - Option to work on a B2B contract (please note: benefits, bonus and KUP do not apply in this case) Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel. Change is HERE. Apply Now.