• The Project Manager I plans, monitors, and reports project status and performance data to management and stakeholders, and identifies potential stakeholder conflicts and facilitates resolution. • They will be accountable to manage risks, develop and implement mitigation plans, and communicate risks for both self-performed and subcontracted work across all phases of the project. • Additionally, the Project Manager I contributes to the continuous improvement of methodology, tools and approaches using fundamentals of H&M Project Management practices while training and providing project management guidance to associates and field engineers. • The Project Manager I is considered the manager of process. • The Project Manager I ensures that team goals, roles, protocols, and business relationships are consistent with high-performance requirements and congruent with the company's strategy. • This role manages in an environment of trust and candor, promotes accountability, and assertively offers encouragement and constructive feedback.

• Lead, plan, and execute cross-functional business, technology, and process improvement projects from initiation to completion • Develop and maintain comprehensive project plans, roadmaps, and timelines • Manage project scope, risks, dependencies, and deliverables • Serve as the primary point of contact for stakeholders • Develop and manage project budgets, forecasts, and resource allocation • Provide guidance, mentorship, and coaching to junior and mid-level project managers • Identify opportunities for business process optimization, operational improvements, and automation

Req ID: 366804 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Manager - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE) to join our team in Remote, Texas (US-TX), United States (US). Job Duties and Responsibilities: Project Manager - Microsoft Dynamics 365 CRM & Field Service NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution capabilities to ensure successful delivery within scope, timeline, and budget. Key Responsibilities - Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations - Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment - Manage project scope, budget, and resources, proactively identifying and addressing variances - Track project progress, risks, issues, and dependencies, and drive timely resolution - Remove team blockers and facilitate issue resolution across functional and technical teams - Maintain project documentation, status reports, and governance artifacts for internal and client visibility - Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle - Coordinate cross-functional teams including business, functional, technical, and QA teams - Support post-go-live activities, including hypercare coordination with operations teams - Capture lessons learned and continuous improvement opportunities Required Qualifications - 8+ years of experience in IT project/program management - 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects - 8+ years Strong expertise in project planning, execution, and governance - 8+ years Experience managing scope, budget, resources, and risks - 8+ years Hands-on experience with Agile and Waterfall methodologies - 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar Preferred Qualifications - PMP, PRINCE2, or equivalent certification - Experience managing large-scale enterprise implementations - Exposure to Power Platform (Power Apps, Power Automate) - Domain experience in Utilities, Manufacturing, Telecom, or similar industries Soft Skills - Excellent communication and stakeholder management skills - Ability to collaborate effectively with technical and business teams - Strong organizational and multitasking abilities - Proactive, solution-oriented mindset with strong decision-making skills - Team-oriented approach with focus on delivery excellence and knowledge sharing #INDFSINS #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Pr. Project Management Specialist Summary: To manage the successful planning, development, administration and execution of projects by identifying project requirements, defining scope and allocating resources (i.e. manpower, technology and capital resources, and scheduling resources). To be responsible for building and handling cross-functional teams and forming them into productive, self-directed work groups/streams. General Responsibilities: - Project Planning - Builds a project plan to lay-out timeline, scheduling and resource allocation - In-charge of setting-up project in place by assessing project complexity and scope - dentifies, organizes, and prepares the specific project needs/requirements to accomplish activities - Project management and administration - - Determines how implementation of project will occur which may involve transition, migration and/or integration of processes, activities, or resources - Coordinates the activities to meet all planning requirements and process controls - Oversees all communications related to the project - Evaluates the quality and timeliness of project milestones achieved; Reviews planned vs. actual resources, including budget, manpower, etc. - Handles more than one project at the same time - Ensure that sound practices are taking place. Replace old processes with newer ones where feasible, and provides feedback for efficiencies - Organizational Collaboration - Builds cross functional teams by identifying and assigning project managers on vertical streams and drives the integrated output of these teams - Manages multiple groups under the operations department in project set-up and execution to ensure proper structure and governance is in place - Works closely with line managers in all departments including HR, IT, Compliance and controls to properly identify work scope and work stream - May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations - All other job-related duties that may be assigned from time to time Basic Qualifications: - Educational Background: College graduate - Professional Experience: 3 years of relevant working experience in a call center environment - Skills Required: - Project Manager Professional (PMP) Certification is an advantage - People management skills, including team formation, collaboration, and influencing - Results orientation with a bias for action, versatility, and adaptability - Strong quantitative, analytic and project management skills - Effectively communicates key messages for projects - Accurately assess, systematically manage and report risks/issues associated with each project - Thrives in an environment with changing priorities - Proficient in Google Suites - Open to working in a hybrid set up. - Willing to work in Alabang. - Flexible with a mid shift No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).