Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities The Member Services Trainer will be responsible for developing, maintaining, and delivering new hire, product, processes, and related training to agents in alignment with business objectives and strategies. In partnership with Member Services leadership and auxiliary teams, the Trainer will assist in identifying training gaps and implementing solutions that meet business needs. What You'll Actually Do - Partner cross-functionally with internal stakeholders and subject matter experts to: - Translate business processes, product updates, and priorities into engaging, learner-centric training for Member Services teams. - Develop, update, and maintain Member Services training materials. - Create and manage accurate, up-to-date Knowledge Base content. - Design and facilitate new hire and ongoing learning programs for front-line Member Services staff, including: - Delivering complex content using engaging, multi-modal training methods. - Ensuring consistent, high-quality training aligned with established delivery standards. - Managing Learning Management System (LMS) usage and developing structured learning paths. - Measure training effectiveness against key performance indicators (KPIs), ensuring successful adoption of skills and knowledge. - Provide ongoing coaching, guidance, and support to agents and managers. - Communicate updates to processes, procedures, and support policies clearly and in a timely manner across all support channels. Qualifications What You Bring to Our Team - Bachelor's Degree or 2+ years prior work experience in a fast-paced operations/call center - environment is highly recommended. - Basic understanding of learning design, adult learning methodology, and meeting facilitation practices. - Multi-channel support experience preferred. - Strong public speaking and communication skills. - Proficient in Microsoft Office and virtual meeting platforms. - Comfortable with dynamic technology and learning new tools. - Strong analytical, organizational, and problem-solving skills. - Effective at managing multiple priorities and cross-functional collaboration. - Excellent time management and interpersonal skills. Benefits The Highlights: - Competitive base salary and benefits effective day one - Comprehensive medical and dental through our own health solutions (yes, we use what we build) - Unlimited PTO—rest and recharge time is non-negotiable - Mental health support, retirement planning, and financial protection - Professional development with clear career progression and learning budgets - Mission-driven culture where diverse perspectives drive real impact on people's health Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation: This position offers a base salary range of $50,000 - $55,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.

Occupational Therapist – Danvers, MA FOX Rehabilitation is growing in Danvers, MA, and we’re looking for passionate, licensed Occupational Therapists who want to deliver exceptional one-on-one care to older adults right where they live. Whether treating in private residences or within Senior Living Communities, you’ll help patients improve mobility, independence, and quality of life through our signature Geriatric House Calls™ model.    This opportunity is ideal for Occupational Therapists who value autonomy, flexibility, and truly meaningful patient outcomes, while enjoying the freedom to create and manage your own treatment schedule and build strong, lasting patient relationships. FOX clinicians may also incorporate telehealth and other forms of virtual care into their schedules, allowing for greater flexibility, improved continuity of care, and the ability to support more patients. If you're searching for a high-impact OT role that allows you to positively impact the lives of the communities we serve, FOX is the right fit for you! Responsibilities - Provide one-on-one Occupational therapy to older adults wherever they call home (Private residences, Senior Living Communities, Independent Living, Assisted Living, Memory Care) - Perform evaluations, develop individualized plans of care, and deliver evidence-based treatment - Deliver therapy sessions that support patient wellness, longevity, mobility, and functional independence - Document effectively within FOX’s EMR system in accordance with regulatory standards - Collaborate with an interdisciplinary team of PTs, OTs, SLPs, and Fitness Specialists - Educate patients, caregivers, and senior living staff to promote safety, function, and aging in place - Provide telehealth / virtual care when appropriate to extend access and flexibility Why Join FOX Rehabilitation? FOX Rehabilitation is a clinician-operated practice rooted in meaningful relationships, evidence-based care, and a mission to abolish ageism. You’ll be supported by leaders who understand clinical work, because they’ve lived it. Why clinicians love working with FOX: - A one-on-one care model that allows you to truly connect with each patient - Opportunities to practice in both in-home and senior living community settings - Optional telehealth / virtual care components that expand flexibility and access - The ability to create, control, and adjust your own treatment schedule - A collaborative, interdisciplinary environment (PT, OT, SLP, Fitness Specialists) - Work within a community-based practice that supports independence, wellness, and longevity - A culture that invests in your growth and values clinician-driven decision-making Employment Types Available FOX offers multiple pathways to match your lifestyle and career goals: - Full-time Occupational Therapist – In-Home & Senior Living Care (salaried with benefits) - Part-time Occupational Therapist – In-Home & Senior Living Care (salaried with benefits eligibility based on minimum hours requirement) - PRN / FOX Flex Occupational Therapist – Home & Community Visits (pay per unit compensation) - New Graduates eligible for FOX’s nationally recognized Emerging Professionals Mentor Program Compensation & Benefits FOX offers competitive compensation based on experience and employment type. Benefits for eligible roles include: - Medical, Dental, and Vision insurance - 401(k) with company match - Unlimited continuing education access - Professional certification reimbursement - Clinical and nonclinical career advancement pathways - Access to advanced technology and tools (including virtual care resources) - Supportive, clinician driven culture In addition to base compensation, clinicians have access to multiple earning opportunities, including: - Employee referral bonuses - Wellness referral incentives - Opportunities to mentor students and emerging professionals - Additional pay for working above bi-weekly quota Qualifications - Valid Occupational Therapy license in the state(s) of practice, or eligibility to obtain - Degree from an accredited Occupational Therapy program - Basic computer and EMR proficiency - Current CPR certification Physical Requirements FOX clinicians must be able to meet the physical demands of in-home and community-based care, including: - Exerting medium physical effort, including lifting 25–50 lbs occasionally, 10–25 lbs frequently, and up to 10 lbs constantly - Performing CPR - Providing moderate to maximum assistance with patient transfers and bed mobility - Repositioning patients, standing/walking for extended periods, climbing stairs, and performing therapeutic activities - Driving to patient homes and senior living communities as part of the Geriatric House Calls™ model - Wearing PPE when required Apply Today Join FOX Rehabilitation as a Occupational Therapist providing in-home, senior living, and virtual care to older adults across Danvers, MA, and surrounding communities. You’ll help people improve mobility, stay independent, and live stronger, longer lives. Contact FOX Now! Natalie Tafoya Clinical Talent Acquisition Specialist natalie.tafoya@foxrehab.org (856) 633-7087 You can also text FOX to 609-853-5114 to learn more! #LI-NT2 FOX Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In Massachusetts, the standard base pay range for a Full-Time role is $70,000 - $105,000 annually with an opportunity to earn more. Part-Time and FOX Flex (PRN) will be pro-rated.

Role Description The remote Speech-Language Pathologist (SLP) delivers comprehensive speech and language therapy, evaluations, consultation, and assistive technology support exclusively through secure, compliant teletherapy platforms. This role supports Legacy Traditional Schools by: - Identifying students’ communication needs - Interpreting assessment data - Guiding multidisciplinary teams in eligibility decisions and intervention planning - Recommending and supporting augmentative and alternative communication (AAC) systems, FM systems, and other communication-related assistive technology as appropriate The SLP collaborates remotely with teachers, families, and administrators across multiple campuses to promote communication development, academic progress, and social skills while ensuring all virtual practices meet ASHA, IDEA, FERPA, HIPAA, and state requirements in a fully remote environment. Qualifications - Strong knowledge of speech-language development across articulation, language, fluency, voice, and pragmatic communication domains - Expertise in evidence-based speech-language intervention strategies - Excellent communication, documentation, and collaborative problem-solving skills - Strong organizational and caseload management abilities - Proficiency with documentation systems and digital data collection tools to support compliance and progress monitoring - Expertise in teletherapy methodology, virtual engagement strategies, and technology-based interventions - Advanced proficiency with teletherapy platforms, AAC systems, and digital learning tools to support remote service delivery Requirements - Master’s degree in Speech-Language Pathology from an accredited institution - Current Certificate of Clinical Competence in Speech-Language Pathology (CCC-SLP) from the American Speech-Language-Hearing Association (ASHA) - Valid state-specific certification or credential authorizing practice as a Speech-Language Pathologist in the state(s) where services are provided - Valid state-specific professional license, if required, authorizing practice within educational and/or clinical settings - Must successfully pass a criminal history background check in accordance with applicable state and organizational requirements Benefits - Industry-leading pay - Rewards and referral bonuses - Paid time-off - Comprehensive medical, dental, and vision benefits - Discounted onsite childcare and student enrollment priority - Retirement plans - Promotion opportunities, training, mentoring, and tuition reimbursement

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role As a Complex Care Specialist for our Complex Care program, you’ll be doing the important, meaningful work of assessing client clinical needs for higher levels of care, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and navigating clients into high quality, evidence-based facilities and programs. This position does not involve providing in-person services or therapy, but instead focuses on supporting clients in connecting to care, exclusively by phone and email, providing longitudinal case management support. This role may be a good fit if you are dedicated to helping clients with the most complex and high-risk needs get the support they need to successfully access care and remain engaged in life-changing treatment. If you are curious, open to feedback, and adapt quickly to new protocols, we encourage you to apply! You must be able to work the following shift: Monday - Friday: 9:00am - 5:30pm PT Responsibilities - Independently manage a caseload of complex, multi-need clients, providing collaborative, long term case management - Successfully facilitate ongoing engagement, supporting clients as they move through various levels of care, employing Motivational Interviewing and other strategies to support client readiness for treatment - Skillfully manage client crises, providing brief risk and needs assessments, safety planning, and de-escalation with the goal of connecting the client to treatment - Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills - Effectively and professionally communicate with clients and providers throughout the process of accessing care, via email, phone, and occasionally text - Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients - Use Lyra’s proprietary matching software, as well as other methods including facility database, health plan directory, and internet searches to identify treatment options, and connect clients to the best treatment, based on each individual client’s specific needs and preferences - Administer and monitor clients’ self-reported symptoms on PHQ-9, GAD-7, or other measures - Develop personalized care plans with treatment options for clients - Participate in and present cases for discussion at Multidisciplinary Team Meeting - Proactively outreach members who may benefit from additional support and utilize Motivational Interviewing strategies to engage them in the program - Coordinate care and communicate with Preferred Facility Network providers prior to, during, and at the end of treatment including recommendations for level of care, length of stay, treatment modality, and discharge planning - Coordinate care and communicate with clients’ health plans and/or navigators to ensure seamless access to care (e.g. meet weekly with Navigator to discuss mutual clients and ensure accountability for engagement) - Collaborate with billing team and Preferred Facility Network to ensure clients have authorized referral to access treatment paid via Lyra; treatment meets clinical and quality expectations; and any concerns are addressed - Participate in on-call rotation for direct phone line to handle warm referrals from Care Navigator Team, Clinical Care Navigator, or Health Plans - Complete screenings for Lyra’s Dialectical Behavior Therapy (DBT) program - Provide feedback to leadership for continuous program improvement, including suggestions to improve client experience, operational efficiencies, or outcomes Qualifications - Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g., LMFT, LPC, LPCC, etc.). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered. - Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), navigating health plans, and encouraging client engagement with escalating mental health needs - Proficient in case management and with delivering specialized care for clients with diverse care needs - Knowledge of higher levels of care and of community mental health health resources - Self-directed clinical professional who can work independently in a remote environment and work effectively and collaboratively within a small team of dedicated clinicians - Familiarity with Health Plan procedures, medical necessity criteria, and a passion for helping clients understand their benefits and options for care. - Candidates must be a full time resident of the United States; work cannot be completed from outside the United States. - Bilingual, Spanish-speaking candidates strongly preferred (but not required) $38.65 - $38.65 an hour As a full-time Complex Care Specialist, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $38.65. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K retirement benefits Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."