The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Financial Coordinator plays a key role in our patients' treatment providing them with the financial information and support they need to successfully navigate their recovery journeys. Location: Remote Schedule: Full time (40 hrs) -Monday - Friday: 12:00pm-8:30pm EST Target Pay Range: $25.00/hour Benefits: - 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays - Paid parental leave - 100% Employer Paid Medical, Dental, and Vision Insurance - Employer Paid STD & LTD - 401k - $50 monthly Remote Work Stipend You can expect to: - Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered. - Documents financial clearance information updating demographic, insurance, funding and medical information, as needed. - Researches and discusses financial options with patients for services not reimbursable by third party payors. - Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans. - Communicates patient financial information to the clinical team or CSS Team as needed. - Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work. - Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages. - Develop and implement new processes to ensure we deliver high quality care to our patients. - All other duties as assigned. Qualities we're looking for: - At least 2-years of experience in high touch customer service or healthcare. - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously. - Experience with Mac/Apple and Google Suite preferred. - Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments. - Solid working knowledge of insurance plans, patient financial responsibility (co-pays, co-insurance, deductibles) and ability to analyze and propose appropriate options for patients. - Analytical skills necessary to ensure complete and accurate documents and forms. - Strong written and verbal communication skills. - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus). - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges. - Bilingual Spanish preferred. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full-time (40hrs per week) remote position. #associate #LIRemote #zr3 Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: - All official communication from our recruiting team will come from an @bicyclehealth.com email address. - We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. - We will never request your Social Security number or banking information before an offer of employment is made. - We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

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Role Description We are seeking a Financial Compliance & Education Specialist to support the delivery of financial education while ensuring adherence to internal standards, documentation requirements, and regulatory guidelines. This role balances client-facing education with process discipline and compliance awareness. This position is well suited for professionals who value structure, accuracy, and ethical communication. Prior financial services experience is not required; licensing and compliance training are provided. Qualifications - Strong attention to detail and process discipline - Clear verbal and written communication skills - High ethical standards and professionalism - Ability to work independently in a remote environment - Willingness to obtain required state licensing (training provided) - Successful completion of a background check Requirements - Deliver structured financial education within approved guidelines - Ensure all client interactions follow compliance and documentation standards - Maintain accurate and complete records for education and onboarding activities - Support audit readiness and internal quality controls - Participate in ongoing compliance, licensing, and professional training Benefits - Performance-based compensation structure - Remote work with flexible scheduling - Licensing assistance and compliance training - Ongoing professional development and advancement opportunities Company Description Career Path: Compliance specialist → senior compliance support → operations or leadership roles.

Role Description Our organization is expanding and seeking a Financial Services Specialist to support client-facing financial education initiatives nationwide. This role supports a professional, structured environment focused on delivering financial education through virtual engagement. The position is well suited for individuals who value accountability, consistency, and long-term career growth. This position centers on financial education delivery and client understanding. The role supports individuals and families by explaining foundational financial concepts and supporting long-term planning initiatives in a professional and ethical manner. Key Responsibilities - Conduct virtual financial education sessions - Communicate financial concepts clearly and accurately - Support individuals through structured learning frameworks - Maintain documentation and compliance standards - Participate in ongoing education and training Qualifications - Strong verbal and written communication skills - Professional demeanor and attention to detail - Comfort working remotely and independently - Licensing eligibility Benefits - Performance-based compensation - Remote, flexible work environment - Training and licensing support Company Description - Growth into education leadership, training, or management roles.